Call Center Guru @_callcenterguru
The community of professionals and senior managers of call-centers in the CIS countries. Contacts, information, market news callcenterguru.ru Russia and CIS Joined November 2010-
Tweets5K
-
Followers707
-
Following59
-
Likes0
NEWS CC365: CTI продемонстрирует свою экспертизу и технологические новинки на форуме Customer Contacts World Forum: 27-30 октября 2020 года пройдёт самое масштабное событие Восточной Европы в индустрии контактных центров и клиентского обслуживания -… dlvr.it/Rk30Lz
NEWS CC365: Genesys примет участие в Customer Contacts World Forum 2020: Компания Genesys, лидер Gartner MQ в сегменте инфраструктуры для контакт-центров на протяжении 10 лет и лидер среди разработчиков решений для средних и крупных контакт-центров в… dlvr.it/Rk2hLk
NEWS CC365: Neovox спешит на помощь!: Отдавая дань медицинским работникам, компания Neovox внесла свой маленький вклад в поддержку врачей детской больницы №8, которую переоборудовали для приема больных с COVID-19. в г. Волгограде. Мы передали в… dlvr.it/Rk22zz
NEWS: Чат-бот Райффайзенбанка научился ещё точнее понимать текст: Райффайзенбанк внедрил новые механики обработки текста в чат-бот контактного центра dlvr.it/Rk22zf
CC365 Практический опыт построения контактных центров для медицинских учреждений, корпоративных и государственных секторов от компании "СИГУРД-АйТи": В своем докладе 29 октября 2020 года в Москве, в рамках XI Недели Контактных Центров, компания… dlvr.it/Rk22zX
ВЕБКАСТ: Как повысить мотивацию и вовлеченность операторов контакт-центров? Лучшие практики и новые идеи dlvr.it/Rk22yj
PUBLIC: CC Week 2020: НОВЫЕ СТАНДАРТЫ ИНДУСТРИИ В ПЕРИОД ПАНДЕМИИ COVID19: С начала 2020 года индустрия столкнулась с новым, беспрецедентным и совершенно внезапным вызовом, связанным с пандемией коронавируса (COVID-19), потребовавшим радикальных… dlvr.it/Rk22yW
ОПРОС: Как бы Вы описали модель развития вашего контакт-центра в перспективе 3-х лет? dlvr.it/Rk22vC
CC365 WhatsApp-визитка: как сохранить клиентов после звонка: Телефонный разговор – удобная точка первого контакта с клиентом. Но в условиях современного темпа жизни он не гарантирует успех в долгосрочной перспективе. Встречайте WhatsApp визитку:… dlvr.it/RgsBnD
NEWS: Castorama внедрила омниканальный контакт-центр: Решение обеспечивает взаимодействие «оператор-клиент» по телефону, в мессенджерах и электронной почте и позволит Castorama существенно улучш dlvr.it/Rgrd4T
NEWS CC365: Выступление с докладом на XI Неделе Контактных Центров.: Практический опыт построения контактных центров для медицинских учреждений, корпоративных и государственных секторов от компании СИГУРД-АЙТИ. dlvr.it/RgqcRQ
CC365 Практический опыт построения контактных центров.: Практический опыт построения контактных центров для медицинских учреждений, корпоративных и государственных секторов от компании СИГУРД-АЙТИ. В своем докладе на XI Неделе Контактных Центров, которая… dlvr.it/RgqY4p
NEWS: ForteBank внедрил речевую аналитику в контакт-центре: ForteBank внедрил систему интеллектуальной речевой аналитики для контроля качества обслуживания в контактном центре. dlvr.it/Rgn2MH
ХГ: Награды Хрустальная Гарнитура в сезоне 2019/2020 вручены: 14 сентября в Москве состоялась долгожданная Церемония вручения Наград, а также Гала-ужин в честь Финалистов и Лауреатов программы номинирования Хрустальная Гарнитура в сезоне 2019/2020. Это… dlvr.it/Rgl3rM
CC365 10 ключевых функций облачного контакт-центра для эффективного клиентского сервиса: В начале этого года мы выпустили новый продукт Conversations — комплексное решение, которое превратит ваш устаревший и неэффективный колл-центр в облачный… dlvr.it/RgkmBB
NEWS CC365: Компания Neovox заключила 3-х летний контракт с АО «Почта России» на оказание услуг центра обработки вызовов.: Neovox (ex. Ньюконтакт), один из крупнейших аутсорсинговых контактных центров РФ, в очередной раз подтвердил соответствие высоким… dlvr.it/RgkdH0
NEWS CC365: Новый сервис для маркетологов Infobip Moments автоматизирует рассылки в цифровых каналах: Автоматизация рассылок в популярных цифровых каналах, таких как мессенджеры, SMS, email, мобильные приложения, на основе поведения клиентов. dlvr.it/RgkDmw
NEWS CC365: Компания Neovox заключила 3-х летний контракт с АО «Почта России» на оказание услуг центра обработки вызовов.: Neovox (ex. Ньюконтакт), один из крупнейших аутсорсинговых контактных центров РФ, в очередной раз подтвердил соответствие высоким… dlvr.it/Rgk6cW
NEWS: Искусственный интеллект от «Интерсвязи» удвоил производительность call-центров: Уже сейчас 40% обращений результативно рассматриваются без участия оператора. dlvr.it/RgjJqF
NEWS: Служба "122" начнет работать как единый call-центр Санкт-Петербурга: Операторы будут фиксировать обращения граждан и на портале "Наш Санкт-Петербург". dlvr.it/RgdDz8
Millionaire Tech @millionairetch1
50 Followers 567 Following Millionaire Tech Has Been A Trusted Name Since 2010 In The BPO Industry For B2B And B2C Leads And Data. 📧 Email: [email protected]
HR -Mennatullah Elatt... @Mennatulla35950
18 Followers 80 Following
Aryan Khan @dataworldpvt360
37 Followers 507 Following Data World, serving since 2012, provides reliable data, leads, and email solutions for B2B/B2C marketing and global campaigns. 📧 Email: [email protected]
centrical @centrical
549 Followers 2K Following We believe the frontline employee experience has the power to transform your business
Matthew Brannon @CXWizard
60 Followers 235 Following Customer Engagement Consultant | Devoted CXpert, passionate about taking Customer Experience to the next level! Views: Mine
Ray Valentine @rayster57
49 Followers 147 Following
Yury Vetrov @jvetrau
5K Followers 5K Following Brand & Design Director (ex-@musegroupbrands, ex-@Raiffeisen_Ru, ex-@mailru). Author of the "Design Management Patterns" book & course.
Faizan Ishaq @faizanishaque
116 Followers 638 Following
Vintegrity Partners @VintegrityP
43 Followers 155 Following Vintegrity Partners provides best-of-breed Workforce Engagement (WFE) software solutions for Contact Centers.
GANESHA @AnaRofrano
95 Followers 2K Following Psychology, International recruiter, IT recruiter, creative copywriter, talent development.
Red Çağrı Merkezi @RedCagr
59 Followers 211 Following Butik çağrı hizmeti veren şirketimiz, başarı odaklı yönetilen bir operasyon sağlarken, Inbound, Outbound ve Müşteri Hizmetleri gibi çözümler üretmektedir.
Allison Smith @voicegal
4K Followers 5K Following Telephone/AI Voice; IVR Voice Talent. Voice of NASA, 3M, PetSmart, Pfizer, Samsung, State Farm. If she's not the voice on your system, she will be.
S.I.G.S LTD Corp @sigslcorp
13 Followers 50 Following Sanza Innovation Group Services, ltd, corp is founded to address the uprising high quality needs at affordable cost for our clients in the BPO.
NeoSound Intelligence @NeoSound_NL
128 Followers 1K Following We turn calls into revenues! #AI tech company providing #ContactCenter companies with #SpeechAnalytics #QualityManagement tools to improve #CustomerExperience
Heaven Scent Parfume@... @BreakFern
19 Followers 75 Following Its not only about being clean but also should heaven scent .
saleemshaik033 @saleemshaik033
30 Followers 122 Following
Abad Abbasi @Imabbasiabad
171 Followers 162 Following Proud 💯 to being a Muslim 🕋 and Ummati of #_Muhammad_SAW I am Thankful to whose people those are following me.. ❤️ #_Follow_Me_I_Will_Must_FollowBack💯💯
НИ @IzotovaNata
74 Followers 254 Following
Afzal Sheikh @AfzalSh10350903
449 Followers 3K Following I am SEO expert 3.5 years Experience And DME and CGM outsourser and Data provider
Ameya Damle @iameyadamle
77 Followers 98 Following Helping businesses in setting '#CaptiveCenters & #Outsourcing arrangements' for process optimization & cost-effectiveness
VPO Services Sdn Bhd @VPOServices
25 Followers 224 Following We are a leading Business Process Outsourcing (BPO) company, providing customer-centric business process services.
Екатерина Б... @_kittykaterina_
13 Followers 36 Following
dialfire @dialfire
60 Followers 108 Following Lightning fast predictive dialing - right from your browser. No set-up costs. No monthly charges.
Shriram Srivatsa Raja... @ShriramSrivatsa
8 Followers 55 Following CX Specialist-Customer experience (CX) is the sum total of customers' perceptions and feelings resulting from interactions with a brand's products and services.
BGComm Contact Soluti... @bdbgcomm
134 Followers 761 Following BGComm is a full suite Contact Center. We provide our customers with Customized Solutions to meet their business needs.
adwayinfo @AdwayInfo
34 Followers 394 Following We add relevant resources & information to business enterprises all across the globe & provide virtual assistance to business owners round the clock.
Mohamed Adam @Mohamed07388699
71 Followers 2K Following
Leads World Plus @Leadsworldplus
35 Followers 416 Following Leads World Plus – Delivering quality leads and data for all your B2B & B2C campaigns. 📧 [email protected]
Answering Service For... @tasforum
69 Followers 259 Following
Joy74 @Joy7485892206
6 Followers 239 Following
Excelsia BPO Services... @excelsia_bpo
9 Followers 15 Following Address: 1403 Picadilly Star Building 27th cor 4th Avenue, Bonifacio Global City, Taguig, 1603 Metro Manila Telepono: (02) 831 2452
Azhar Habib @AzharHa67852304
1 Followers 31 Following
Lee Marlow @Lee_Marlow_Poly
250 Followers 511 Following
BPO Services @BPOServices2
23 Followers 30 Following Công ty TNHH MP.BPO là doanh nghiệp BPO đầu tiên theo mô hình liên doanh Việt – Nhật cung cấp các dịch vụ về nghiệp vụ Business Process Outsourcing.
Danny Warkenthien @dannywarken
7 Followers 70 Following
Essentiel BPO @essentielbpo
220 Followers 1K Following Externalisation simplifiée Entreprise de Business Process Outsourcing (BPO), fournissant des solutions de pointe en centre de contact, e-commerce et expérience
Contaqt @contaqtcom
21 Followers 75 Following #CONTAQT is an innovative, omni-channel cloud call center platform that assists companies of any size to provide unforgettable customer experience.
Jonathan @GledhillJonny
133 Followers 2K Following #GledhillsProductsSales Home - Business, Marketing, Promotions & Sales these are all available at Gledhills Products & Services
Randy Rubingh @randyrubingh
2K Followers 2K Following author “Call Center Rocket Science” looking for small call centers to beta new forecasting/ scheduling service. https://t.co/iGvjRZqy1s
Northern Management's... @NorthernCall
1 Followers 8 Following Offering Big Call Center Outsourcing Services To Smaller Companies
Donna Morris @DonnaMorrisWMT
5K Followers 363 Following Proud to be a part of the 2.1 million associates working at Walmart around the globe, serving as the Chief People Officer.
CXPA @CXPA_Assoc
12K Followers 3K Following CXPA is a global non-profit organization for the customer experience profession. CXPA created the Certified Customer Experience Professional (CCXP) designation.
Qualtrics XM Institut... @XM_Institute
5K Followers 43 Following Temkin Group has joined @Qualtrics to create the Qualtrics XM Institute, the go-to resource for everything XM. Register for the XM Journal: https://t.co/A5tu5ITssA
Customer Contacts Wor... @CCWForum
168 Followers 98 Following Крупнейшее событие индустрии контакт-центров и обслуживания клиентов в России и Восточной Европе.
Aimee Lucas @Aimee_Lucas
5K Followers 3K Following A fan of sports, sunshine, wine, & exceptional customer and employee experiences. Boston Girl. Domer ~ ND '93. Aspiring golfer. CX Leader @Moss_Adams.
Сбербанк дл... @SberbankMedia
16K Followers 2 Following Официальный твиттер-аккаунт пресс-службы Сбербанка
Аэрофлот @aeroflot
168K Followers 19 Following Не публикуйте персон. данные в общем доступе. Политика конф-ти: https://t.co/hhO01pQbOc. 88004445555
Сбер @sberbank
623K Followers 2 Following
Skylex InfoSystems @SkylexInfoSyste
2 Followers 7 Following Skylex InfoSystems специализируется на разработке и внедрении автоматизированного решения Emoforce Solution для управления качеством обслуживания в call-центрах
Ragina Elena @ElenaRagina
2 Followers 8 Following
Елена Левче... @Elen2904
2 Followers 2 Following
Денис Благо... @blagonravovden
3 Followers 3 Following
Call Center Blogger @BPOBlogger
2K Followers 1K Following The Number 1 Call Center Blog in the Philippines!
NuanceEnt @NuanceEnt
4K Followers 488 Following This account will be closing! But we're continuing to pioneer the future of conversational AI over on @NuanceInc. #TeamNuance
Foundever® @foundeverglobal
7K Followers 833 Following Foundever® is a global leader in the #CustomerExperience (#CX) industry. Create Connection. Value Conversation.
call center magazine @callcentermag
2K Followers 263 Following 16 yıldır Türkiye'nin ilk ve tek müşteri hizmetleri odaklı dergisi...
Forrester @forrester
352K Followers 13K Following Forrester helps business and technology leaders use customer obsession to accelerate growth. With us, you can be bold at work.
callcenterawards @callcenteraward
132 Followers 29 Following Russia and CIS Call Center Awards. The most prestigious regional award for the best of the best in the world of contact centers. Motivate, encourage and reward
Дмитрий Мед... @MedvedevRussia
4.4M Followers 39 Following Заместитель Председателя Совета Безопасности Российской Федерации. Аккаунт на английском - @MedvedevRussiaE
DMG Consulting LLC @DMGConsultLLC
2K Followers 630 Following Contact Center and Analytics Industry Analyst and Consulting Firm. Donna Fluss, President - [email protected], 973.325.2954, http://t.co/wib8HQGADW
The Institute of Cust... @instituteofcs
6K Followers 568 Following The UK's independent professional customer service body. Improving business performance through customer experience. Publish the UKCSI. #ServicewithRespect
Brad Cleveland @bradcleveland
5K Followers 3K Following Author and consultant. Brad helps clients maximize return on customer relationships. Former Pres./CEO of ICMI. Current focus-help executives reshape services.
Bruce Temkin @btemkin
16K Followers 12 Following #HumanExperience Visionary/Speaker/Researcher & Head of @Qualtrics #XM Institute. Co-Founder of https://t.co/zhNG6W4Zrt. Views = my own.
TP @Teleperformance
29K Followers 2K Following TP is a trusted partner to many of the world’s leading brands, helping them deliver truly integrated, human-centric experiences.
CustomerContactExpo @callcentreexpo
2K Followers 1K Following (formerly Call Centre Expo) Europe's no.1 exhibition for the contact centre and customer service market 2-3 October, National Hall Olympia London.
NiCE @NICELtd
15K Followers 6K Following NiCE powers AI-driven customer service, delivering automation & personalized experiences at scale.
Claudia Thorpe @Content_Claudia
795 Followers 389 Following Account support and copywriter for MRA Marketing, a specialist PR and marketing firm for the construction and home improvement sector
Call Centre Helper @callcentrehelp
13K Followers 13K Following Leading contact centre magazine. News on #ContactCentre #CallCentre #CX #CCaaS #WFM #AI #Analytics
MyCustomer @MyCustomer
13K Followers 5K Following The world's leading resource for customer experience and service professionals
ContactCentres @contactcentres
4K Followers 509 Following Dedicated to the UK's Contact Centre Industry - Image thanks to Jabra UK
Genesys @Genesys
32K Followers 1K Following Genesys provides the AI-Powered Experience Orchestration platform that enables organizations to deliver superior customer and employee experiences.
Avaya @Avaya
37K Followers 5K Following Avaya cares about connection: we help global organizations transform contact centers from a surface-level interaction tool to a center for customer connection.
Altitude Software @AltitudeSoft
2K Followers 1K Following Our mission is to empower all organizations to build great Customer Experiences. #CX #cctr #cexp #custserv #omnichannel
Троян Натал... @nntroyan
3 Followers 2 Following
Simon Thorpe @SimonThorpe100
383 Followers 423 Following Head of Customer Insight Solutions @sabiosense #CustomerExperience All opinions are my own.
StreamContact LLP @streamcontact
428 Followers 438 Following StreamContact is a leading consultancy in the audio high-end technology sector.
Verint @Verint
8K Followers 870 Following The CX Automation Company. We help the world’s most iconic brands build enduring customer relationships by connecting work, data, & experiences.
Sheri Greenhaus @srgreenhaus
4K Followers 3K Following Managing Partner, CrmXchange, portal for CXand Contact Center Information and https://t.co/Tb1CA7mqes for live virtual events.
Bob Thompson @Bob_Thompson
9K Followers 3K Following CustomerThink founder and global evangelist for customer-centric business.
CallCentre.co.uk @callcentrefocus
7K Followers 900 Following The home of Customer Contact Expo, Top 50 Companies for Customer service and hub of all your contact centre and customer service news needs.
Call Center Today @CallCenterToday
5K Followers 122 Following Call Center Today is a consulting firm for organizations that have inside sales and customer care departments. We focus on training and development programs.
Jonty Pearce @JontyPearce
11K Followers 11K Following Founder of Call Centre Helper, the UK's most popular contact centre magazine. @callcentrehelp
ECCCSAs @ecccsa_awards
2K Followers 102 Following The longest running and largest awards programme in the customer contact industry for Europe.
CustomerThink @customerthink
14K Followers 3 Following The global thought leader in customer-centric business management.
Юрий Коптяе... @ykoptyaev
7 Followers 5 FollowingTrends for United States
You might like
