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Foundever™ @foundeverglobal

Foundever™ is a global leader in the #CustomerExperience (#CX) industry. Create Connection. Value Conversation. foundever.com Global Joined June 2009
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Foundever™ @foundeverglobal

3 days ago

Earlier this week, we asked "What is Plogging?" 🌲 Earth Day was this week, and one of the ways we strive to give back with #CXforGood is through activities every associate can participate in, like plogging. Plogging can be done with a group - or by yourself. But what is it?…

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Foundever™ @foundeverglobal

3 days ago

The World Day for #Safety and #Health at Work serves as a timely reminder of the ongoing journey towards safer, healthier work environments. Read about the steps we're taking to make the workplace safer and healthier for everyone: foundever.link/317607 #EX #CX #BPO

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Foundever™ @foundeverglobal

4 days ago

🌟 Discover the future of #AI in financial services with our Chief AI Officer Guillaume Laporte at the OMR Festival, May 7, 2024, at the Hamburg Exhibition Center! Register now 👉 foundever.link/abd915 In this exclusive masterclass, Guillaume will show you how to effectively…

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Foundever™ @foundeverglobal

4 days ago

The good news? When it's done right, it works! For example, we helped a major European telco optimize the way it accompanied customers who were moving to a new home. Thanks to the way we used conversational SMS, customer satisfaction went up 30 points. 🙌

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Foundever™ @foundeverglobal

4 days ago

Consumers are looking for a continuity in their interactions with your brand. They want conversations that don’t end after an email or phone call but keep on going until their request is completely resolved: foundever.link/7de5b7 #BrandLove #CX #BPO

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Foundever™ @foundeverglobal

5 days ago

For over two decades, the Net Promoter Score (#NPS) has been the default means of understanding the strength of a customer’s relationship with a brand, but it’s not a measure without inherent flaws: foundever.link/f72229 #BrandLoyalty #CustomerExperience #CX #BPO

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Foundever™ @foundeverglobal

a week ago

#GenAI is here is stay, and has the potential to revolutionize your #CX -- but, there is a catch. Don't expect plug-and-play solutions that deliver the full potential of GenAI, but rather plan a careful, holistic strategy: foundever.link/xe1 #AI #BPO

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