Foundever® @foundeverglobal

Foundever® is a global leader in the #CustomerExperience (#CX) industry. Create Connection. Value Conversation. foundever.com Global Joined June 2009

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Foundever® @foundeverglobal

2 days ago

How did a hospitality innovator use #multilingual hubs to achieve an outstanding NPS and cut employee attrition to less than 1%? 𝗧𝗵𝗲 𝗚𝗼𝗮𝗹: To provide multilingual support that builds solid and sustainable customer loyalty, enduring the most demanding travel seasons and…

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Foundever® @foundeverglobal

3 days ago

Our team in the Philippines recently participated in a fun-run fundraiser to support recovering cancer patients. The event, “Race It Forward," brought together +1.4K associates, families, friends and even pets at Arcovia City in Pasig to support Bahay Aruga, Inc., a halfway…

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Foundever® @foundeverglobal

3 days ago

In today’s hyperconnected digital age, the ability to cross linguistic barriers and converse effectively and positively can truly set you apart from your competition. The fact is most customer's prefer this: 75% of consumers from 29 countries say they’re more likely to purchase…

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Foundever® @foundeverglobal

4 days ago

Generative #AI provides organizations expanded capabilities to analyze both structured and unstructured data to improve customer experience #personalization. In today's data-driven landscape, organizations continually seek ways to enhance customer engagement and satisfaction.…

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Foundever® @foundeverglobal

5 days ago

#AI-powered CX as a growth engine for technology brands is transforming customer journeys. AI-powered #CX is helping #tech brands deliver at scale, from predicting and preventing customer churn, driving upselling and cross-selling, boosting customer loyalty with…

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Foundever® @foundeverglobal

6 days ago

We make great CX simple. Of course, we know simple is rarely easy. So, we invest in creating innovative and human-centric capabilities, designed to deliver competitive advantage for you in the moments that matter. Discover how we can help you create strong connections with your…

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Foundever® @foundeverglobal

a week ago

Unlocking the potential of #agenticAI while addressing its ethical implications is crucial. Having a clearly defined plan is especially critical in #customerexperience where organizations define their brand and value proposition. In our blog, we explore 5 best practices for…

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Foundever® @foundeverglobal

a week ago

A well-crafted retail return policy is crucial for developing customer experience (#CX) and fostering loyalty in the digital retail space. So how do you optimize your return policy and use it to build CX and repeat business? We dive into practical insights, like mapping the…

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Foundever® @foundeverglobal

2 weeks ago

✨ We are proud to announce that we have have officially begun collaborating with Ualett (@appualett) in an operational hub in Bogotá, Colombia! This delivery site serves as a strategic extension of Ualett’s workforce and is critical to scaling service operations as customer…

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Foundever® @foundeverglobal

2 weeks ago

An outsourced IT service desk support capable of handling all support levels should liberate your core IT team to focus its time and expertise on business priorities, safe in the knowledge that employees’ everyday needs are being met. It should also provide a cost-effective…

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Foundever® @foundeverglobal

2 weeks ago

𝘛𝘳𝘶𝘴𝘵 is your most valuable currency. Debt collections can be one of the most emotionally charged moments in a customer journey. For customers, it may be stressful or even shame-inducing. For brands, it’s a fragile but 𝗽𝗼𝘄𝗲𝗿𝗳𝘂𝗹 𝗼𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝘆 𝘁𝗼 𝘀𝗵𝗼𝘄…

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Foundever® @foundeverglobal

2 weeks ago

AI-powered #chatbots are transforming customer support and their capabilities will continue to become significantly advanced in a future that's arriving faster than you think. Through leveraging natural language processing (#NLP) and machine learning (#ML), these chatbots will…

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Foundever® @foundeverglobal

2 weeks ago

We're proud to be a 24-time finalist for this year's European Contact Centre & Customer Service Awards (@ecccsa_awards) as well as the Technology Sponsor for this year's Awards Evening in London on Tuesday 25 November 2025. We can't wait to attend and are honored to be recognised…

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Foundever® @foundeverglobal

2 weeks ago

Madagascar is quickly establishing itself as a very attractive location for CX delivery thanks to #multilingual support in both French and English, geographical location, digital infrastructure, and its young population. In less than a decade, the BPO sector in Madagascar has…

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Foundever® @foundeverglobal

3 weeks ago

We were named the winner of a 𝗦𝗶𝗹𝘃𝗲𝗿 𝗦𝘁𝗲𝘃𝗶𝗲® 𝗔𝘄𝗮𝗿𝗱 in the 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗗𝗲𝗽𝗮𝗿𝘁𝗺𝗲𝗻𝘁 𝗼𝗳 𝘁𝗵𝗲 𝗬𝗲𝗮𝗿 category in The 22nd Annual International Business Awards® today. Foundever earned the Customer Service Department of the Year…

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Foundever® @foundeverglobal

3 weeks ago

Effective #techsupport goes beyond simply addressing customer complaints. It’s a means of 𝘤𝘢𝘱𝘵𝘶𝘳𝘪𝘯𝘨 𝘪𝘯𝘴𝘪𝘨𝘩𝘵𝘴 𝘢𝘯𝘥 𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘤𝘰𝘯𝘯𝘦𝘤𝘵𝘪𝘰𝘯𝘴 that can inform business decisions across an organization. When integrated into the…

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Foundever® @foundeverglobal

3 weeks ago

Empower your customers with #selfservice options, which 𝘴𝘪𝘮𝘱𝘭𝘪𝘧𝘪𝘦𝘴 𝘵𝘩𝘦𝘪𝘳 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦, 𝘪𝘮𝘱𝘳𝘰𝘷𝘦𝘴 𝘦𝘯𝘨𝘢𝘨𝘦𝘮𝘦𝘯𝘵 𝘢𝘯𝘥 𝘣𝘶𝘪𝘭𝘥𝘴 𝘵𝘳𝘶𝘴𝘵. Many customers want to resolve their debt, but outdated systems and unclear steps often create…

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Foundever® @foundeverglobal

3 weeks ago

How did a #fintech accelerate agent training speed and put the brakes on attrition at the same time? 𝗧𝗵𝗲 𝗚𝗼𝗮𝗹: To reduce the time to competence for new-hire agents in the German market, lower agent attrition rates, and streamline approaches to learning and development…

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Foundever® @foundeverglobal

3 weeks ago

🙌 We've been named a finalist for the 2025 North American Customer Centricity Awards in the 𝗕𝗲𝘀𝘁 𝗨𝘀𝗲 𝗼𝗳 𝗔𝗜 𝗶𝗻 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 category! The recognition highlights the company’s commitment to driving innovation through advanced AI technologies…