ContactCentres @contactcentres
Dedicated to the UK's Contact Centre Industry - Image thanks to Jabra UK contact-centres.com United Kingdom Joined September 2009-
Tweets12K
-
Followers4K
-
Following530
-
Likes2K
Contact Centres in 2030: Where Humans and Machines Unite contact-centres.com/contact-centre… @sabiogroup #cctr #contactcentre #callcentre
The Greater London Authority (GLA) serves over 9 million Londoners. They replaced their outdated, costly on-premises contact centre solution with a Cirrus and Gamma solution with great results. Read the case study here: tinyurl.com/yc7zajbc
Revolutionising Customer Experience with AI: The Future of CX ventrica.co.uk/en/services/ve…
Delivering Exceptional Experiences In The Real World contact-centres.com/delivering-exc… @sabiogroup #cctr #contactcentre #cx #callcentre
Happy Employees = Happy Customers? We makee it a reality. Internal friction killing your bottom line? We empower teams with #AI & automation, boosting both #EX & #CX. See how. bit.ly/4aY6iZM #EXperiencesThatMatter
Avaya Market Momentum Continues, Looks Ahead to Annual Customer Conference contact-centres.com/avaya-market-m… @Avaya #cctr #contactcentre #contactcentres #callcentre
Keeping up with Regulation: Ready to Report Tenant Satisfaction Measures? contact-centres.com/keeping-up-wit… @Netcall #cctr #contactcentre #contactcentres #callcentre
👋 Say goodbye to the chaos of unstructured enquiries, lengthy customer tickets, and disorganised knowledge data. ccma.org.uk/ventrica-ai-ev…
Study Points To Lack of Customer Data as Obstacle to Reaping AI Rewards contact-centres.com/study-points-t… @twilio #cctr #contactcentre #callcentre #insurance
Five9 Announces Enhanced Zendesk Integrations contact-centres.com/five9-announce… @Zendesk #cctr #contactcentre #callcentre #insurance @Five9
How IPI Can Help Elevate Your Insurance Contact Centre contact-centres.com/how-ipi-can-he… @ipiltd #cctr #contactcentre #callcentre #insurance
UK Police Forces Utilise Content Guru storm® Emergency Services Platform contact-centres.com/uk-police-forc… @cgchirp #cctr #cotactcentre #callcentre
The Role of AI in a People-Centric Contact Centre contact-centres.com/the-role-of-ai… @injixo #cctr #callcentre #contactcentre
Five9 Agent Assist: Empower Your Contact Centre Agents with AI contact-centres.com/five9-agent-as… @Five9 @Five9_EMEA #cctrr #contactcenre #callcentre
"My Health My Right” is the theme of today’s World Health Day which recognises everyone's right to access decent working & environmental conditions and clean air to breathe. #WorldHealthDay #Sensee
Screen Pops: The Underrated Tool Your Contact Centre Agents Need Now contact-centres.com/screen-pops-th… @cirrus_connects #cctr #contactcentre #callcentre
#Meettheunmeetables - those whose background sounds unwittingly de-rail meetings Recognise someone? Check out @JabraBusiness latest meeting campaign! jabra.co.uk/c/global/meet-…
Ventrica Joins Forces with Tommee Tippee to Enhance their CX contact-centres.com/ventrica-joins… #ventricafamily @Ventrica #cctr #contactcentre #callcentre #outsource
Calabrio Unveils AI-Powered Interaction Summary for Enhanced Contact Centre Efficiency contact-centres.com/calabrio-unvei… #cctr #contactcentre #callcentre @Calabrio @Calabrio_EMEA
Zoom and Avaya announce new strategic partnership contact-centres.com/zoom-and-avaya… @Avaya @Avaya_UK #cctr #contactcentre #callcentre
Five9 EMEA @Five9_EMEA
945 Followers 759 Following A leading provider of the intelligent #cloud contact center, helping companies bring joy to #CX. Official Five9 EMEA handle.ascensos @ascensos
1K Followers 801 Following Elevate your Experience. Partner with Ascensos. Future first global CX #asOne #theAteamSabio @sabiogroup
2K Followers 2K Following We bring together expertise in cloud migration, cutting-edge CX technologies and powerful customer insight to deliver end-to-end customer experiences.Jenny Dempsey @jennysuedempsey
8K Followers 7K Following Customer Experience & Community Management Freelancer | Udemy Teacher | Speaker | Writer | Furniture Flipper | Dog LoverRelationclientmag.fr @Relationcltmag
8K Followers 842 Following Le site des stratégies, canaux et technologies de la #relationclient Rédaction : @MartineFuxa @lisa__henry Emmanuelle Serrano #social #crm #customerStephanie Thum, Ph.D... @stephaniethum
23K Followers 20K Following Founder @PracticalCX®. Commissioned author @Sage_Publishing. @LinkedIn Top #CX Voice. 🖤💛 Steelers! Tweets are mine.NelsonHall @NHInsight
18K Followers 18K Following NelsonHall is synonymous worldwide with excellence in #BPS & #outsourcing advisory and research services #BPO #ITservices #automation #RPA #HRO #RPO #CXservicesGenesys @Genesys
33K Followers 1K Following The #1 AI-powered experience orchestration platform delivering the future of CX. #GenesysCloudShep Hyken @Hyken
109K Followers 14K Following Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences!Relación Cliente Web @RelacionCliente
3K Followers 1K Following La web de noticias sobre la Relación Cliente y los Contact CentersCall & Contact Centre.. @CallCentreEx
3K Followers 2K Following Europe's Leading Call & Contact Centre Expo!Customer Management P.. @CMPUpdates
79 Followers 270 Following The present and future of Customer Experience lives here. Host, @custcontactweek + @cmpinnovationሀሁ▸Hahu🦋 @HailemariamDem6
101 Followers 165 Following Executive Director of @maledanewshttps: Building a New Horn of Africa and Saying #NoMore to Exploitation of the Horn of Africa. Passionate about Sport and Art.Emma Hall @elappleton
20 Followers 424 FollowingLamarana Balde @LamaranaBa86475
37 Followers 843 FollowingTTS Telecom Training .. @Telecom_Train
294 Followers 1K Following Providing Expert Global IT & Telephony Training on Multi Solutions. #AVAYA, #8x8, #NICECXone #Microsoft365, #Cloud, #Teams 📞+1442890699.AmazingBPO @AmazingBPO
19 Followers 205 Following Australia’s outsourcing company providing #virtualassistant services for admin, technology, trades, marketing and moreINTWIN @IntwinTech
25 Followers 30 Following Omnichannel AI Solutions for Contact Centers | [email protected] #INTWIN #AIAgents #OmnichannelSolutionDan Pecher @dan_pecher
203 Followers 1K Following Channel Sales Engineer at @PCIPAL @mizzou grad | CCNA | CCENT | CMNA | python 🐍Quality Assured Solut.. @QASolutionsInc
3 Followers 33 Following Efficient, effective and professional one stop shop for your BPO contact centre needs.Jonathan Stacey @JSTData
6 Followers 14 Followinglifeworkz LIMITED @lifeworkzspace
13 Followers 174 Following Does your life work? Discover the Y or the how? Find out Y life just works @ #lifeworkz.space Providers of digital marketing for SMEs. #mobileapp #andsomuchmoreMyriam Tisler @MyriamTisler
7 Followers 74 Following Driving enterprise efficiency & growth. Project management & business analysis pro, exploring business architecture. Insights on #BusinessEfficiency #TrendsGetege Courses @getege_courses
75 Followers 326 Following The best online Education Platform Click the given link to know moreJon Aumann @Apryde6226
435 Followers 1K Following Marine (No Longer on Active Duty), Contact Center & Presales Expert, All posts are my own opinion or thoughts and not representations for anyone else.Carter @8OGPuffy
281 Followers 407 Following brainstorming of ways to monetize ai for analytics skills.. tho still confused... a ride to the unknowns..Rachael Scott @RachaelSco68024
3 Followers 24 Followingplayzizo @playzizo1
770 Followers 4K Following Game-changing software solution that liberates people’s time, alleviates data drown, optimizes workflow and gets teams excited with #gamificationJCC Recruitment @JCCRecruitment
5 Followers 31 Following Transparent, ethical, value-driven recruitment consultancy providing permanent and interim staff across the customer contact, sales and administration markets.GWFM (Global WFM Char.. @GWFM5
47 Followers 71 Following Global Workforce Management Professional Chartered Body is the 1st WFM Forum in the world registered in USA & Canada. Non-profit professional organisationWhipps Enforcement Ag.. @WhippsLtd
60 Followers 161 Following Fair Effective Enforcement. 01992 874224. [email protected]Alberto Thomas @CustomerTechn12
454 Followers 1K Following My name is Alberto Thomas. I'm a Customer Technical Support Expert in USA.Jason Roos @jprjason
196 Followers 220 Following I am a goal driven, agile thinker that has a real passion for problem solving. Stated views and opinions are my own.INDER PAL SINGH @INDERPA83080016
93 Followers 524 FollowingChander Bhatia (Olx A.. @ChanderBhatia11
48 Followers 1K Following Author, Blogger, Social Media Influencer.Syed Faisal Kamal🌍 @SyedFaisal929
5 Followers 26 Following Entrepreneur CEO & CO-FOUNDER At UNICON SOLUTIONS. Talk's about #Medicare #Final Expense #ObamaCare #LiveTransfersLeah Kernon @_leahkernon
332 Followers 505 FollowingLWhits @lydiawhits
659 Followers 2K Following PR Director, Trinity Mirror trained former journalist and Head of Comms, siarad Cymraeg #cardifftrainedOPTISPHERE TECHNOLOGI.. @OPTISPHERETECH1
979 Followers 5K Following Distributors of New & Refurbished IT Hardware|Circular & Sustainable|ITAD|ITAM|SAM|AI &LLMCenter for Compassion.. @BeingCompassion
2K Followers 2K Following Lead Better, Change Together. It's time to activate a more compassionate approach to how we lead in the world! Sign up for our Newsletter: https://t.co/JaJLFfeica.Isaac Stephen @IsaacSt48177901
23 Followers 48 FollowingNavas Khan @navazkhan85
3K Followers 4K Following Founder of https://t.co/LssEmE5VxL | https://t.co/m8R54G07GO YouTube : https://t.co/uVljp6G9qt Bio Link : https://t.co/0eqpJeiC99George Francis @GeorgeFrancis2
1K Followers 4K Following Account Director at @Clark_Comms working across all things tech. Long suffering @NUFC fan. My view is better than your view.sadi gill @sadigill47
7 Followers 184 Following 🎓superior Group of colleges Innocent girl😊 🤡hehehe hapy 😅😅💖 🌜S........S🌛sadii 🌜S........S🌛Franco Escoto @Franco__Escoto
92 Followers 599 Following Even so, come, Lord Jesus. Only In Christ / The Just Shall Live By FaithWings2i IT Solutions @Wings2i
2K Followers 5K Following Experts in Information Security, Business Continuity, Data Privacy, GDPR, ISO 27001, PCI DSS, HIPAA, SOC, Cloud Security, ISO 22301 Certification and ConsultingLaughing Leadership @corpcomedian
18 Followers 27 Following If the premise "Happy staff = happy customers" is correct. Then business should start by focusing on staff happiness. The best expression of happiness is LaughMark Ian Hawkes @Mark_Ian_Hawkes
2K Followers 5K Following Digital Marketing Specialist @uniphore All views are Elon Musk's. Probably.Storm Merchant @FLgrownHustle
242 Followers 3K Following Florida Life || Business Owner || Fitness || Literature || Comedy || AdventureUSA Chat Numbers LLC @jakocorp
150 Followers 165 Following Telecommunication services including toll free and local number chat lines.NECCA @NECCA_Nov
61 Followers 145 FollowingJA Fischer 🇺🇸 @TxConservDad
225 Followers 2K Following Conservative who wishes prosperity for all. Incredibly proud father of an active duty U.S. Marine.Darknight75 @William197504
138 Followers 541 Following when we're dealing with people's money we need to be very transparent in everythingShared Services Forum.. @ssforumuk
4K Followers 4K Following We recognise the core value of networking and put sharing at the heart of our membership community.Foundever Berlin @FoundeverBerlin
30 Followers 129 Following Weltweiter Anbieter von Business Process Outscourcing & Kundenservice Dienstleistungen; über 40 J. Expertise; starker Fokus auf digitale Service Strategien.Five9 @Five9
15K Followers 11K Following Five9 strives to bring joy to customers, agents, and your bottom line. Learn about our cloud contact center services, omnichannel, AI, and more: https://t.co/ltYUYvXqdXFive9 EMEA @Five9_EMEA
945 Followers 759 Following A leading provider of the intelligent #cloud contact center, helping companies bring joy to #CX. Official Five9 EMEA handle.Sheila McGee-Smith @McGeeSmith
15K Followers 2K Following Contact center/enterprise communications industry analyst. NYC born and bred, concrete jungle where dreams are made of.ascensos @ascensos
1K Followers 801 Following Elevate your Experience. Partner with Ascensos. Future first global CX #asOne #theAteamSabio @sabiogroup
2K Followers 2K Following We bring together expertise in cloud migration, cutting-edge CX technologies and powerful customer insight to deliver end-to-end customer experiences.NelsonHall @NHInsight
18K Followers 18K Following NelsonHall is synonymous worldwide with excellence in #BPS & #outsourcing advisory and research services #BPO #ITservices #automation #RPA #HRO #RPO #CXservicesCCMA Ireland @CCMA_Ireland
1K Followers 144 Following The CCMA is the leading industry association for the promotion and development of the customer service industry in Ireland.Genesys @Genesys
33K Followers 1K Following The #1 AI-powered experience orchestration platform delivering the future of CX. #GenesysCloudShep Hyken @Hyken
109K Followers 14K Following Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences!Call & Contact Centre.. @CallCentreEx
3K Followers 2K Following Europe's Leading Call & Contact Centre Expo!Moneypenny @Moneypenny
6K Followers 3K Following Our amazing people and technology make your customers smile, and your business more successful. 🇬🇧🇺🇸 #telephoneanswering #livechat #digitalswitchboardSensée @SenseeLtd
405 Followers 1K Following Sensée is the award winning leading provider of home-working customer service staff to the UK's best brands.Astrid Pocklington @AstridPock
1K Followers 2K Following #CustomerEngagement #CustomerExperience #CX #DemandGeneration @ForbesCommCncl contributor #ProudMumElephants Don't Forge.. @clever_nelly
475 Followers 331 Following Using Artificial Intelligence to optimise people performanceHelen Billingham @HelenBillingha2
209 Followers 344 Following Sharing all things #CX & #ContactCentre news for @EnghouseInterac when not exploring the great outdoorsMedallia @Medallia
13K Followers 1K Following The #1 Enterprise Experience Platform — Fastest Insights. Fastest Action. Fastest ROI.twilio @twilio
83K Followers 9K Following Developers love us. Enterprises trust us. Power your customer engagement innovation with Twilio.Digital Workforce @digiworkforce
844 Followers 666 Following A globally leading business automation platform and service provider.Infobip @Infobip
35K Followers 1K Following Infobip is a global leader in omnichannel engagement. We help our clients and partners overcome the complexity of consumer communications & grow their business.OMNINGAGE | Connect -.. @omningage
11 Followers 3 Following OMNINGAGE Connect is the world's most innovative customer engagement platform for Amazon Connect.Patricia Merchan @patriciamerch10
569 Followers 1K Following Marketing Director - InVision Group #ContactCentre #wfm Proud mum.Ioan MacRae @IoanMacRae
989 Followers 1K Following My family is everything !. Rugby fanatic, sports fan, boating, and keen DIY'er Father, husband and family man. All views and opinions are my ownAlvaria Inc @Alvaria_Inc
303 Followers 32 Following Alvaria empowers human connection through contact center infrastructure and workforce engagement.Customer Touch Point @CustomerTP
1K Followers 1K Following We're here to help #CXLeaders to deliver effortless #customerexperiences with our people-first CX services and technologies.Peter Gough @c7ped
491 Followers 1K Following All views (especially the completely random ones) are my very own.Kev C @Smackit0
3K Followers 4K Following WHU, Boxing! My views are my own Life is not measured by the amount of breathes we take, but the moments that take our breath away!MaxContact @MaxContact2
92 Followers 178 Following A UK leading cloud contact centre software provider. 📍 Manchester. #contactcentre #callcenter #diallerSara Caithness @sara_caithness
320 Followers 1K Following Senior Client Manager @rumourmillcomms /MSc Communications/ BA (Hons) Media&Communication / MCIPRVeriCall @call_veri
129 Followers 289 Following Meet VeriCall - 'The Challenger BPO' Customers First | Streamline and Simplify | Continuously ImproveQStory @QStory_ai
802 Followers 778 Following QStory, identified as 'One to Watch' and Finalist for 'Contact Centre Product of the Year, offers #Intraday Automation tools to the #contactcentre industry.Jam!Research @SYJamResearch
57 Followers 103 Following Uncovering and telling customer and market stories.Colin Terry @panvivauk
10 Followers 10 Following8x8 @8x8
11K Followers 6K Following One platform. Every communications experience. #XCaaS #CCaaS #UCaaS #customerobsessedcommunicationsgo2 @go2telecom
511 Followers 1K Following Headsets | Handsets | Speakerphones | Conferencing | Video Room Solutions +441925768250 [email protected]Smartnumbers @Smartnumbers
205 Followers 415 Following We protect your organisation by ensuring your voice network stays secure and your customer calls can always be answered.Vonage @Vonage
11K Followers 3K Following Communications APIs. Unified Communications. Contact Centers. The world’s most flexible cloud communications platform. Vonage is a part of Ericsson.Contact Centre Networ.. @CCNNIre
519 Followers 775 Following A dedicated network helping contact centres in #NorthernIreland to network, share best practice and identify new ideas and opportunities.Tracy Puzzel @TracyDemPuzzel
5 Followers 15 FollowingAndra @Five9 @imandraaa
22 Followers 13 Following Eva's mom | Passionate Marketer | Avid Traveler | CX Enthusiast | Five9erDr Nicola Millard @DocNicola
7K Followers 6K Following Presenter, writer & researcher on innovation, future work & CX. Ex-futurologist. Film/theatre nut. Waistcoat wearing, ukulele playing, coffee fuelled chocoholicDavid Gold @davidgold
191K Followers 203 Following David Gold Chairman of West Ham United FC, Ann Summers and Knickerbox has two daughters Vanessa and Jacqueline CBE. Read his autobiography free on his web site.Maintel @Maintel
3K Followers 1K Following Maintel is a trusted provider of cloud and managed communications services helping customers in both the public and private sectors.Redwood Technologies @rtchirp
358 Followers 246 Following Delivering market-leading communications technology, software, and CCaaS solutions to hundreds of the world’s largest organizations. Sister company of @cgchirpNorth East Contact Ce.. @ne_cca
347 Followers 1K Following Recognising and celebrating excellence in the North East contact centre industry.#NECCA22 11 November 2022 | The Fed Suite | GatesheadIP INTEGRATION @ipiltd
1K Followers 2K Following Behind every IPI #ContactCentre solution stands a dedicated team with extensive contact centre, #cloud, security and #DigitalTransformation expertise.Odigo @odigo
3K Followers 102 Following "Customer experience inspired by empathy, driven by technology". News about #AI #chatbot #Voicebot #custserv #CX #cloud #digital #Bigdata #IoT #tech #CCaaSRohan Newton @RohanNewton101
54 Followers 135 FollowingS-J Thompson @essjayte
64 Followers 217 Following Communications, Digital and Content Marketing Maestro with a love of Photography, Food, Frogs and NutellaNICE CX @NICE_CX
4K Followers 3K Following NICE is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions. #CX #custexp #custservJames Hughes @SabioJames1
19 Followers 23 Following Group Head of Solutions and #Cloud @sabiosense #CustomerExperienceA$PECT @ASPECT_UK
3 Followers 40 FollowingSerenova @SerenovaShine
4K Followers 4K Following We're improving #CX in the #contactcenter and boosting agent productivity from anywhere and from any device. Follow us @Lifesize for all updates moving forward.Talkdesk @Talkdesk
7K Followers 654 Following Talkdesk® is a global cloud contact center leader for customer-obsessed companies.Michelle Randall Burr.. @BurrowsMichelle
2K Followers 3K Following CMO & Mentor | Passionate about customer experience, technology & learning | Bostonian at heart & by birth | I RT but opinions are my ownThe Greater London Authority (GLA) serves over 9 million Londoners. They replaced their outdated, costly on-premises contact centre solution with a Cirrus and Gamma solution with great results. Read the case study here: tinyurl.com/yc7zajbc
Revolutionising Customer Experience with AI: The Future of CX ventrica.co.uk/en/services/ve…
Happy Employees = Happy Customers? We makee it a reality. Internal friction killing your bottom line? We empower teams with #AI & automation, boosting both #EX & #CX. See how. bit.ly/4aY6iZM #EXperiencesThatMatter
👋 Say goodbye to the chaos of unstructured enquiries, lengthy customer tickets, and disorganised knowledge data. ccma.org.uk/ventrica-ai-ev…
In less than two weeks, we will be attending @PoBFA! We're proud of our Berkshire origins and are delighted to be sponsoring this year's awards that celebrate local heroes within the #BracknellForestCommunity. Click here to find out more: bit.ly/3POpnEz
#Meettheunmeetables - those whose background sounds unwittingly de-rail meetings Recognise someone? Check out @JabraBusiness latest meeting campaign! jabra.co.uk/c/global/meet-…
#EnterpriseConnect2024 is coming up! Explore cutting edge technology with over 15 sessions covering AI, CX, EX, UC, and more. Join over 5,000 professionals in Orlando on March 25–28, in person or virtually. Meet us at booth #1127: bit.ly/3v2O7SD
Create equitable meetings with video where everyone can contribute. jabra.com/blog
Your customer service team, just got superpowers! Meet Cirrus Copilot, the AI sidekick that will change your customer service game. Are you ready to take your service to the next level? Get better acquainted on our blog: tinyurl.com/42a86k7b #AI #Cirrus #CX
Did you know our customers are provided with a Calabrio Customer Service Manager (CSM)? CSMs are your advocate within Calabrio, providing support and seamless communication throughout your experience. Learn how CSMs help drive ROI here: calabrio.com/customer-succe…
Elevate your event experience with our official Disrupt app! 📱 Stay on top of the agenda, dive into expert-led sessions, and unlock fun at the Gaming Centre! *To download the app you must be registered here: go.sabiogroup.com/disrupt-2024.h… #Disrupt2024 #SabioEvents #EventApp
It's easy to overcomplicate your contact centre agent engagement programme, but it's easier than you think. Little things make a big difference. Discover helpful tips on the latest Cirrus Connects blog: tinyurl.com/ymrvjytn
We’re sponsors of the AgentFest CNECT Wales, on Wednesday at Cardiff City Stadium! Marco Ndrecaj, SSCL’s Director of Contact Centre Services, will be taking part in a discussion about the future of the contact centre industry. ow.ly/Buge50QHIbW @cnectwales #AgentFestCNECT
IVR or agent assisted secure payments? Which is right for your business? Our blog breaks it down so you can choose the best payment solution for your customers. #PaymentOptions #BusinessSolutions cardeasy.com/blog/agent-ass…
The clock is ticking - only 3 weeks until #Disrupt2024! Get ready to dive into the future of CX with game-changers, disruptive insights, and cutting-edge solutions. go.sabiogroup.com/disrupt-2024.h… #SabioEvents #CX #DigitalTransformation
Our Winter Release Webinar is just one week away! You don’t want to miss this chance for an exclusive look into how AI is projected to impact organizations, our 2024 roadmap, and newest features offered by Calabrio ONE. Save the dates: Feb 21 and 22: info.calabrio.com/wod/c/2024-win…
Have you ever wondered who makes the world's best audio technology? @JabraBusiness asked ChatGPT what the world’s best headsets, speakerphones and call centre headsets are, the answers spoke for themselves. Check out Jabra Evolve: bit.ly/3UryuOQ #CMSDistribution #Jabra
🎉 Congratulations to Ivan Caenetto for successfully completing the IOSH Managing Safely course! 🌟 Your dedication to safety and well-being in the workplace is truly commendable. Here's to your continued success in ensuring a safe environment for all. #IOSH #ManagingSafely
Discover the power of a flawless customer experience! Learn how to ensure a flawless handover from chatbot to agent and win the CX relay race. Unlock 3 effective strategies to ensure success in the realm of customer service: bit.ly/3vPgmUK
Support your busy agents with @JabraBusiness Engage 40 professional headsets and Engage+, the free live guidance software that provides performance-enhancing tips on boom-arm position, background noise levels, silence and interruptions. Discover more at jabra.co.uk/engage40