Jason Roos @jprjason

I am a goal driven, agile thinker that has a real passion for problem solving. Stated views and opinions are my own. goo.gl/v1fJ3V London, UK Joined May 2009

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Jason Roos @jprjason

10 months ago

With the busy season approaching, it’s all about preparation. Ready for the challenge? Check out the latest Cirrus Connects blog for practical tips to help contact centres thrive during peak times. Read more here bit.ly/3BQcRQY

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Jason Roos @jprjason

10 months ago

Excited to share Episode 2 of Gamma podcast with Cirrus’ Dan Lloyd! This episode explores how public sector contact centres can prepare for AI, with actionable tips and real-world examples. bit.ly/3YjZIaj bit.ly/4elktZs

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Jason Roos @jprjason

10 months ago

Join us to discover how Cirrus Connects puts the POW back into powerful customer experiences. Mark your calendar for the Call & Contact Centre Expo at the London ExCeL on 27-28 November. You'll be sad to miss it. So don't! Register here: bit.ly/3YLo8uQ

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Jason Roos @jprjason

10 months ago

The rumours are true! Cirrus is back at CC Expo for the 9th time and we're BIGGER than EVER before! It's all happening on our stand. Don’t miss out! Register here: bit.ly/3YLo8uQ bit.ly/3UHNLua

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Jason Roos @jprjason

10 months ago

The rumours are true! Cirrus is back at CC Expo for the 9th time and we're BIGGER than EVER before! It's all happening on our stand. Don’t miss out! Register here: bit.ly/3YLo8uQ bit.ly/3UHNLua

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Jason Roos @jprjason

10 months ago

The rumours are true! Cirrus is back at CC Expo for the 9th time and we're BIGGER than EVER before! It's all happening on our stand. Don’t miss out! Register here: bit.ly/3YLo8uQ bit.ly/3UHNLua

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Jason Roos @jprjason

10 months ago

You know what’s worse than elevator music? Explaining your problem three times to three different agents! Trust me, it’s worth a read if you’ve ever rolled your eyes at the phrase “omni-channel gone wrong". 📖 bit.ly/3ZWRYxE

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Jason Roos @jprjason

10 months ago

I’ve always believed that when people feel valued, they do their best work. If you’re curious about the real impact of DE&I in contact centres, this Cirrus Connects report is a great place to start. bit.ly/3BbJU1z #DEI #Cirrus #ContactCentre

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Jason Roos @jprjason

10 months ago

Excited to share that Gamma and Cirrus Connects have launched a podcast series for public sector contact centres! Episode 1 tackles key challenges like hybrid work and AI integration. A must-listen for public sector teams! bit.ly/3YjZIaj

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Jason Roos @jprjason

10 months ago

AI is helping contact centre agents do more of the work that matters – but one thing that really stood out to me was the point about burnout. Check out the Cirrus Connects blog to see how we’re helping agents be heroes every day. 👏 bit.ly/3BQhRVW

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Jason Roos @jprjason

10 months ago

I’ve spent years working with businesses to improve their customer experience, and the one thing that always stands out? Pain points. Cirrus Connects shared some insights on how we can identify these frustrations and fix them. Give it a read: bit.ly/3YbFHD1

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Jason Roos @jprjason

10 months ago

“Agent wellbeing isn’t just about perks—it’s about creating an environment where agents can thrive.” Have a read on the @cirrus Connects blog and see how we’re helping contact centres make this shift. 👉 bit.ly/4eoGCa2

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Jason Roos @jprjason

10 months ago

Is it time for digital channels? I’ve worked with many businesses who’ve asked this question, and it’s not always an easy decision to make. That’s why I’m really looking forward to our upcoming webinar on 6 Nov. Register now! bit.ly/3TTdBLl

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Jason Roos @jprjason

10 months ago

Seasonal demand doesn’t have to be a challenge—it can be an opportunity. Want to know how to handle the rush and keep customers happy? Read our latest blog for practical tips on preparing for peak times. Check it out here bit.ly/3BQcRQY

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Jason Roos @jprjason

10 months ago

Did you know that 90% of customers expect the same experience across all the channels they use? If you’re looking to simplify your multi-channel approach, this one's worth a read. 👉 bit.ly/3ZWRYxE

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Jason Roos @jprjason

10 months ago

Repetitive tasks can really drain an agent's energy, but smart technology changes the game. If you're looking to reduce burnout in your team, our latest Cirrus Connects blog is a must-read. bit.ly/3BQhRVW

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Jason Roos @jprjason

10 months ago

Diverse teams bring more than just different perspectives; they bring better ideas, more empathy, and stronger problem-solving skills. Our latest DE&I report dives into the impact of these changes. bit.ly/3BbJU1z

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Jason Roos @jprjason

10 months ago

WEBINAR: To add or not to add | Digital channels in the contact centre If you’ve been wondering what’s right for your contact centre, join Cirrus Connects and the South West Contact Centre Forum on 6th Nov for a live panel discussion. bit.ly/3TTdBLl

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Jason Roos @jprjason

10 months ago

Creating a supportive environment with the right tools can make a massive difference in agent satisfaction and retention. Check out the Cirrus Connects latest post—it’s full of practical tips to boost agent well-being. 📖 bit.ly/4eoGCa2

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Jason Roos @jprjason

10 months ago

Ever had to repeat your issue over and over again when switching from chat to email to phone support? Annoying, right? That’s why I’m really excited about our latest blog at Cirrus Connects. Take a look 🔗 bit.ly/3ZWRYxE