Matthew Brannon @CXWizard
Customer Engagement Consultant | Devoted CXpert, passionate about taking Customer Experience to the next level! Views: Mine United States Joined August 2017-
Tweets35
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Followers60
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Following235
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Likes31
Looks like many places are still growing! lnkd.in/gB7qu6aJ
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The best sales person in the world is a toddler who wants something, and I haven’t seen one yet with an MBA. #sales #mba #changemymind
#Genesys Nation, if you’re among the affected by the reduction in workforce, my network is your network. Please reach out!
Matthew Brannon retweeted
We are excited to announce that @Miratech_Group has joined Diia City to drive IT innovation and growth in Ukraine. Learn more about Miratech’s Diia City residency here: bit.ly/3Nqlmng #Diia #Miratech #Diiacity #innovations #IT #standwithukraine #ITukraine #software
Understand what your customers want, take care of your employees and explore the benefits of AI for your business. Read the @Genesys blog. bit.ly/2ACOtiL
HR can be difficult for a solopreneur. Here are 10 tips @Genesys Tracy Cote and the @Forbes HR Council say a solopreneur should follow when tackling HR. bit.ly/30GL65g
A new @Genesys survey questions which workforce roles will be replaced by AI in 10 years. bit.ly/2VfHNRh
Read seven opportunities to improve #CX with omnichannel on the @Genesys blog. bit.ly/30IYNR4
Is your business using the right tool in capturing customer feedback? Here is @Genesys technology partner, @SurveyDynamix, as they shared some ways on how to get most of your customer feedback in this @AppFoundry blog post. bit.ly/30EqBpP
New Genesys CEO Tony Bates says it’s time for a major transformation in personalization. Read the @Genesys blog. bit.ly/2LDB9jm
There are two sides to everything. @techtarget covers the pros and cons of RPA platforms vs. APIs. @Genesys weighs in. bit.ly/34Bdlp6
A September on-demand webinar from @AppFoundry technology partner, @SurveyDynamix, the solution surveys customers after @Genesys @PureCloud_Dev conversations to ensure important customer feedback is quickly actioned. Watch here. bit.ly/2UEJreP
A new blog update from @Genesys technology partner, @InGeniusSW. With any systems decision, there are many factors to consider with an omnichannel solution into a #ContactCenter. Learn from this @AppFoundry blog post. bit.ly/34xhMB2
Interested in cloud security and #AI? Join @Genesys Sept. 11 for a Markham #TechTalk event. RSVP today. bit.ly/2PT8ex0
When Fjellinjen moved from on-premises to a cloud contact center, it saw improved customer satisfaction scores and cost savings. Read the @Genesys blog. bit.ly/2K0mVcB
Social media is a moving target in the customer service space. How’s your aim? Read the @Genesys blog. bit.ly/2GuWE4f
As AI and machine learning gather more insights on contact center customers, how you use that data raises some AI Ethics questions. Read the @Genesys blog. bit.ly/2JZcuWW
Hyper-Personalization and AI Deliver Great Customer Experience With Low Efforts | Genesys bit.ly/2SPXvkX
Read how Lucy Norris believes @Genesys can improve its customer experience via @customerthink. bit.ly/2GAw6yn
Read @Genesys ebook to find out how you can put #AI to work and create better #CX. bit.ly/2GwQBfg
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