Erik Delorey @CC_Automation

Customer Experience Leader, Leading better experiences through technical innovations and automation Joined August 2013

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Jay in Kyiv @JayinKyiv

a year ago

Russians just tried to massacre an entirely full school with ballistic missiles in the city of Dnipro, in the middle of a school day. All kids had just run the bomb shelter, "only" 5 casualties. Are Russians human?

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Anton Gerashchenko @Gerashchenko_en

3 years ago

Our Defenders found this 82 year old grandpa near shell craters in a town on the frontlines. He hasn't eaten properly for several weeks and walked to the post office looking for food - it's been closed for 3 months. Grandpa was so weak and hungry he fell. 📽: Ukrainian Militant

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Anton Gerashchenko @Gerashchenko_en

3 years ago

Every day, Dmytro, 20, from Kharkiv bakes 300 loaves of bread for the military and prepares 200 hot meals for elderly people. He literally lived in a bakery for two months. To muffle shelling, Dmytro turns on music on his phone loudly & continues to work. 📷: Olga Ukrain

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Miratech @Miratech_Group

3 years ago

Are you willing to find out more about how our people-centric, data-driven CX technology expertise delivers optimized CX, on time and on budget? Read the full list of tips here: bit.ly/3SmMi9n #Miratech #CX #CustomerExperience #Tips #DigitalTransformation

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Erik Delorey @CC_Automation

3 years ago

CX wins today @UniversalORL : the front line staff like April and engineering teams keeping the immersion real. CX loss today: thin paper express passes and a $15 lanyard right at the start of the experience to set up guests with nickel and dime' nausea.

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Erik Delorey @CC_Automation

3 years ago

Great keynote from @Genesys today, @Miratech_Group can't wait to execute.

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Miratech @Miratech_Group

4 years ago

Find out the truth how to complete 99% of projects on time and on a budget in our recent blog by Alexander Maximenko, Director, Solution Engineering at Miratech: bit.ly/3IdnAlW #Miratech #PM #projectmanagement #PNBOK #PMI #Innovation #businesstransformation

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Erik Delorey @CC_Automation

4 years ago

The true cost of unfilled vacancies genesys.miratechgroup.com/the-true-cost-…

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Erik Delorey @CC_Automation

5 years ago

Coffee Talk for European Service Providers Sept 16th and 29th *Best practices on reducing your time to market for new 5G and IoT services *How to simplify troubleshooting, optimize root-cause analysis and accelerate mean-time-to-repair empirix.com/coffee-talk/

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Genesys @Genesys

6 years ago

"97% of customers are coming from multiple channels. @Gartner_inc expects interaction volume to increase by 3.5 times by 2022." 💬 @PeterGGraf #Xpr19

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Gigamon @gigamon

8 years ago

Need to analyze and verify just how customers are using and experiencing your services? Learn how @empirix and Gigamon deliver better #network traffic #visibility. bit.ly/2DSKYVl