BenchmarkPortal @BenchmarkPortal
The Source for Contact Center Benchmarking, Certification, Training, Industry Reports and Consulting benchmarkportal.com Global Source for Call Centers Joined September 2009-
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Maximus Customer Contact Center in Michigan Re-certified as a Center of Excellence bit.ly/3Vw8OzN
🎉 Sponsor Spotlight: @Resolv_Global 🎉 Proud sponsor of #CallCenterCampus 2025 in Austin, TX! From CX strategy to analytics & performance, they’re helping contact centers thrive. Meet the experts & explore the future of CX! 🔗 Register: hubs.li/Q03BPzcQ0 #ResolvGlobal
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🚨 The countdown to Call Center Campus 2025 is ON! 📍 Austin, TX | 🗓 Oct 22-24 🎤 Rockstar keynote by Nate Brown 🤖 Empathetic AI 🧠 Mental health & leadership 🍻 Games, bites & brews 🎟 Early bird ends July 1 – register now: 👉 hubs.li/Q03tFHST0 #CX #CallCenter
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Empower Your Agents — Boost Your Metrics Well-trained agents = better calls, happier customers, and improved KPIs. 🔹 Real-world scenarios 🔹 Proven techniques 🔹 Engaging format bit.ly/3SIUBhK
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30% OFF for 30 DAYS for 30 YEARS of Business! Don't Miss Out! This Event Will Sell Out! More Info - - > bit.ly/3SqYPdL #CX #CS #CallCenter #ContactCenter #Conference
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Powerful Contact Center Supervisor Training | 7 Modules #CS #CX #CCCM #Management #Manager #CallCenter #ContactCenter #BestPractices #Supervisor bit.ly/4i9fTiG
New Video | How to Avoid Jargon On Calls | Online Call Center Soft Skills Part 38 do’s and don’ts of using slang and jargon in your customer interactions without compromising professionalism #CS #CX #CallCenter #contactcenter #AgentSoftSkills #SoftSkills hubs.li/Q03gTbqG0
“I learned more about managing a call center in 3 days with BenchmarkPortal than I’ve learned over the last 3 years!” Erik Martell Call Center Manager Contact Center Manager Certification Training | All Management Staff | 2 Day Course bit.ly/3E6aDhX #Manager #CS #CX

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