Jacob Shields @jacobshields20
Father, #Veteran / #ICMITop25 - Thought Leader / #custserv #cx #customerexperience linkedin.com/in/jacobshields Iron Mountain, MI Joined August 2012-
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Don't be an asshole! Learn from past mistakes, treat your team with empathy. Leaders must lead with kindness, not cruelty. Show care for your team to build trust, boost morale, and encourage growth. Listen, be approachable, and show appreciation. #Leadership #Empathy #Teamwork…
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The Human Connection has become so critical; there's times we need to slow down, spend time getting to know someone and/or even enjoy a good laugh! @ArthurFCoombs highlights the 5 L's that are key: Living, Laughing, Learning, Leading, Loving. #leadership #custserv
Enhancing the employee experience is key in today's competitive market. Happy employees lead to satisfied customers, ensuring consistency, quality, and innovation. Prioritize your team to boost customer satisfaction! #EmployeeEngagement #CustomerHappiness
Leaders who insist on constant control often lack trust in their team, driven by fear of failure and a need for power. True leadership means empowering others, fostering collaboration, and embracing change. Let's inspire, not constrain. #EffectiveLeadership #Teamwork
In today's ever-evolving business landscape, leaders play a pivotal role in pushing boundaries, fostering creativity, and driving continual progress. Embracing transformation and nurturing innovation are essential for maintaining competitiveness and attaining enduring success.…
Leaders need to balance caution with optimism to drive innovation and growth. Constant negativity stifles creativity, erodes trust, and hinders decision-making. Encourage feedback, foster a positive culture, and stay open to new ideas to lead effectively. #leadership #innovation
Dale Carnegie's Golden Rule #9 emphasizes the importance of making others feel valued genuinely. This principle underscores the significance of sincere interactions and the positive impact it can have on relationships. By prioritizing the feelings of others and showing genuine…
To thrive sustainably, leaders must blend tradition and innovation. Tradition offers stability and trust, while innovation fuels growth and competitiveness. Cultivate an innovative culture, merge new methods with tradition, and set an example. Balance risk and reward to stay true…
Dale Carnegie's Golden Rule #8 emphasizes the importance of engaging in conversations that revolve around the interests of the other person. By showing genuine interest in what matters to them, we can establish stronger connections and foster better relationships. This…
Dale Carnegie's Golden Rule #7 emphasizes the importance of being a good listener and encouraging others to share about themselves. This principle is crucial in building strong relationships and fostering effective communication. By actively listening and showing genuine…
Dale Carnegies Golden Rule #6: Remember that a person's name is to that person the sweetest and most important sound in any language. Recognizing and using someone's name is a powerful way to show respect and build rapport. It is a simple yet effective way to make others feel…
Remember Dale Carnegie's Golden Rule #5: Smile! Smiling is a powerful tool that can positively impact your interactions with others and boost your own mood. A smile can convey warmth, approachability, and confidence, making it an essential skill in both personal and…
In line with Dale Carnegie's Golden Rule #4, it is essential to genuinely show interest in other people. Building strong relationships and connections is key to success in any field. By actively listening and engaging with others, we not only showcase respect and empathy but…
Dale Carnegie's Golden Rule #3 emphasizes the importance of sparking a genuine desire in others. By understanding what motivates people and tapping into their wants and needs, we can create meaningful connections and foster positive relationships. This principle reminds us to…
Dale Carnegie's Golden Rule #2 emphasizes the importance of giving honest and sincere appreciation. This principle holds true in various aspects of life, including professional relationships. By showing genuine appreciation for others' efforts and qualities, we can foster…
Dale Carnegie's Golden Rule #1: Don't criticize, condemn, or complain. Instead, focus on constructive feedback and solutions. This approach fosters positive relationships and effective communication. Embrace this mindset for personal growth and professional success.…
Arrogance can be toxic for leaders, damaging to team dynamics, and detrimental to morale. It's crucial to avoid arrogance by practicing humility, active listening, and valuing others' perspectives. #Leadership #Humility
Avoid the pitfalls of being a know-it-all leader. Stay open to learning from others and embrace diverse perspectives. #Leadership #Humility
Professional vs. Unprofessional - Let's leave it up to you! I'm interested to hear what others think about my response to a recent request to like a page on LinkedIn for voting and feedback! buff.ly/3JWM32q #customerexperience #cx #custserv #question #votenow
Proper planning is crucial for success in any organization. A well-structured plan benefits both customers and employees by improving service quality and productivity. This leads to higher customer satisfaction and loyalty, while creating a positive work environment for employees
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