Karthi Devaraj @karthi_devaraj

#createaNiCEworld where customer satisfaction is so much more than a metric – it’s a smile you leave behind.   Customer satisfaction is built on #NiCE. Find out how: bit.ly/3Flngq7

Proud to share that NICE has received the highest overall ranking out of 22 vendors evaluated in the Ventana Research 2023 Buyers Guide for Contact Center Suites. Read more >> okt.to/Zevb1A

NICE remains deeply committed to social contribution, environmental sustainability, and good corporate citizenship. Learn more about what we're doing to promote these values in @callcentrehelp >> okt.to/RtG0Jf

The new reality is digital. Your WFM solution should take that into account. Find out why True to Interval (TTI) analytics is the best way to get clearer forecasting of workloads in your contact center >> okt.to/Z3YBeG

There’s nothing more frustrating than feeling like no one is listening to you. Companies can lose valuable customers that way. Fortunately, there’s something you can do about it: listen to customer feedback. Learn how to amplify your VOC program for CX 👉 okt.to/FvimRQ

Thank you to all who joined us for #InteractionsInternational23 in London! Invaluable knowledge and insights were shared as we embrace the next era of #AI-powered journeys for #CX.

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The integration of AI into workflows will boost productivity and create new opportunities, according to @Barry__Cooper, President of NICE's CX Division. Learn how to be better positioned for success in this recent piece by @joemckendrick in @Forbes >> okt.to/5ZhpIB

Employees are the key to a company's success. Find out how to boost efficiency and drive motivation for the people behind your desks with Performance Management 👇 okt.to/bFW0iz

The sky is the limit when you play The NICE Way Challenge!   Fly as far as you can but look out for flying objects that aim to keep you off the leaderboard.   The big winners will win a PlayStation VR2. Play now >> okt.to/K1W9QF #CustomerExperience #TheNICEWay #CX

We're proud to share that @NICE_Actimize SURVEIL-X has been recognized for its advanced surveillance, risk detection capabilities, and its ability to manage conduct risk. Read more 👉 okt.to/u7fSZT

Discover the top 10 digital and self-service innovations to optimize your contact center delivery and maximize your customer experience. Watch the video >> okt.to/owct0z

Want 77% better customer retention? Invest in proactive outreach across every customer journey to make that happen. Check out the @AberdeenSR research to see how >> okt.to/DqmCb7

Interactions 2023 offers exclusive content exploring next-level consumer experiences created through NICE’s Enlighten AI and award-winning cloud native CXone platform. Read more about the upcoming event and exciting celebrity guests 👇 okt.to/MoENcr #NICEi23

An integrated voice of the customer program is critical for understanding customer interactions pulse and capturing customer priorities, perceptions, and motivations in the moment. Get started with this eBook 👇 okt.to/kKTx1a

Meet Sergeant Smile. The "usual way" can be good but breaking the routine - and doing things The NICE Way - makes for a better story.   Don't miss opportunities to engage with customers better. Learn how >> okt.to/GQwdcn   #TheNICEWay #CustomerExperience #CXi

This week Nate Brown, Senior Director of CX at @AriseVSInc and Co-Founder of @CXAccelerator, joins the #CXPulse podcast to share insights on the “voice of the customer engine,” which is what drives successful CX efforts. Get the full episode here 👉 okt.to/YogD3q

The @NICE_Actimize trade surveillance solution will continue to support Vontobel’s regulatory requirements while providing capabilities for future technology expansion. Read more 👉 okt.to/i0gBSV

Go on a shopping spree. Join The NICE Way Challenge!   Weave through the aisles and fill your cart as fast as you can. It’s serious business. That’s why you’re playing for a complete Gamer set this week.   Play now 👇 okt.to/1gqOoG

The increase in digital channels has introduced new challenges into the contact center forecasting process.  Learn why contacts that span intervals must be decomposed into activity-based work history for the most effective workforce management 👇 okt.to/Z9V8nm