Sue Duris @SueDuris
#CustomerExperience and #Marketing evangelist at @M4_Comm | helping brands grow by aligning their #culture, #EX and #CX | #growthmindset | *Burgh Verified linkedin.com/in/sueduris UK Joined December 2008-
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not exactly sure why my box to the UK is so delayed?@USPSHelp? @USPS? I'd love to know. When you pay premium prices to get something expedited, you expect premium service. Not a great experience this time - actually quite poor. #CX #customerservice #customerexperience #USPS
I can't get into my @HSBC_UK mobile or online banking - anyone else having issues??
Very good food for thought by @martinhw in @thecustomr as October is Global Diversity Awareness month. #CX pros and everyone else who is a #DEI advocate: a must-read for you. #diversity thecustomer.net/why-diversity-…
Not sure why @hotelaroundtown took our money twice but only refunded us once. That’s outright theft. #45QueenSt #hotelaroundtown And @travelocity and @Expedia whose responsibility it is to resolve have been no help whatsoever!! Sad, sad times in #CustomerService #travelocity
How @British_Airways @Iberia_en and @vueling are handling my lost luggage situation is deplorable. Their response - either disconnecting me or sending me to a survey on how they’re doing. Glad to see #CX at it’s finest, she said facetiously. #britishairways #iberia #vueling
Chat rules: 1. Say hi and introduce yourself 2. Start answers with A1, A2, A3, etc. 3. End tweets with hashtag #CXChat 4. Engage + Have Fun!
Welcome to #CXChat! A Twitter chat for participants to connect, learn, and share best practices about #customerexperience and #employeeexperience! #CX #EX.
Join me to today for #CXChat at 11am PT/2pm ET/7pm BST. Topic: The skill set of a #CX professional. #customerexperience #custexp
Thank you to all of you for participating in #CXChat today and sharing your wonderful insights. We're taking a couple of weeks off for Easter and will be back on April 27.
Q6. What one or two pieces of advice do you wish you could have given that brand to fix its customer experience? #CXChat
Nate Brown @CXAccelerator
12K Followers 9K Following Founder of CX Accelerator 🚀#CustomerExperience designer, speaker, writer, and more! 🧙🏻♂️Jeremy Watkin @jtwatkin
19K Followers 16K Following Bringing people and technology together to deliver AWESOME customer experiences. Director of #Custserv and #CX @NumberBarn. #running #flyfishing #CXQOTD #cctrDebbie Szumylo @DebbieSzumylo
6K Followers 3K Following #CX #CustExp #EX. Smart & sassy. ♥ my family (human and furry). Mom of 2. Me time = sports junkie, wine, craft beer. Opinions are mine.Ben Motteram 🇦🇺 @CXpert
11K Followers 7K Following I work with leaders to transform organisations into ones that are loved by employees and customers.Erica Mancuso @esmancuso
1K Followers 1K Following #cx #px #healthit #saas #running #wellness #nccourage #twins #teensJenny Dempsey @jennysuedempsey
8K Followers 7K Following Customer Experience & Community Management Freelancer | Udemy Teacher | Speaker | Writer | Furniture Flipper | Dog LoverLeslieO @LeslieO
6K Followers 6K Following Leslie O'Flahavan: E-WRITE honcho. Plain language advocate. Writing teacher: @LI_Learning, web content, email, chat, social media. Mentor. Writer. Reader.Stephanie Thum, Ph.D... @stephaniethum
23K Followers 20K Following Founder @PracticalCX®. Commissioned author @Sage_Publishing. @LinkedIn Top #CX Voice. 🖤💛 Steelers! Tweets are mine.Amanda Dingus @avdingus
4K Followers 5K Following researcher + strategist @NICELtd | tweets about #tech #CX #EX #AI #competitive #CCTR #QOTD + #CFB {most tweets are random; all are mine} #ALLINNick Mehta @nrmehta
31K Followers 7K Following CEO @gainsighthq #customersuccess; family, football, philosophy, physics, fashion, Tay-Tay, The Boss. "I come back stronger than a 90s trend."Dr. Debra Bentson SHR.. @theccdoctor
777 Followers 249 Following My opinions are mine. I'm the WFM Humanitarian and a Dirt Track Woman. I work and play, laugh loud and often, am safe and strong, and live on my own terms.Adrienne Barnes😊 @AdrienneNakohl
13K Followers 1K Following B2B SaaS Buyer Personas Best Buyer PersonaMarsha Collier @MarshaCollier
229K Followers 71K Following Over 1 Million 📚 sold: Author: Android, Social Media, eBay, Customer Service, #Technology Pundit 🎙️KFIAM640 podcast/#CustServ @NASASocial #CES Top InfluencerMartin Lieberman 🎗.. @martinlieberman
7K Followers 4K Following Movie and TV watcher, lapsed marketer, Springsteen disciple, Red Sox fan, optimist, eater, single, Jewish, Gen X, goofball. Seeking community, not an audience.Sudha Bhat, CCXP @sudhbhat
3K Followers 3K Following CX Strategy | Customer Analytics Professional |Fanatical about Driving Customer Experience |Ardent Traveler & Reader| Stop your mental muddle- Life is BlissCX-Excellence / Micha.. @CxExcellence
3K Followers 3K Following #CCXP | #CX | Voice of Customer #VOC | #Complaint Management | Customer Journey Mapping #CJM | #Speaker & #Panel #Moderator | #TrainingBlake Morgan @BlakeMichelleM
14K Followers 3K Following Customer Experience keynote speaker, CX Futurist, bestselling author, host @ Modern Customer Podcast, 2 amazing kids w/@JacobMStacy Sherman ~ #Doin.. @stacysherman
2K Followers 1K Following Helping companies 2X income from existing customers & maximize referrals via Heart & Science™ Model ➤Speaker➤Advisor➤Award-Winning #CX PodcasterRoy Atkinson @RoyAtkinson
17K Followers 10K Following Business Advisor | Industry Analyst | Writer | CEO | Speaker who posts about customer focus (#custserv #cx); #ITSM, #IT and #tech - posts are my own.Natalia @nietupskacx
0 Followers 27 FollowingOpenmind @2oolgood
24 Followers 639 FollowingMarketing Company @MarketingC97606
12 Followers 21 FollowingUDEME AKPAN @AkpanUdeme
287 Followers 5K Following Co founder: Network Against Domestic Violence Foundation.Artem Martinez @MiguelM41642628
88 Followers 597 Following Our armed forces exist solely to ensure our nation is safe, so that each and every one of us can sleep soundly at night.Mahmudul Alam @Am73A
154 Followers 5K Following A dynamic, creative and innovative person. [email protected]Adam & Alex King @The_Human_Guide
272 Followers 915 Following Designed to empower individuals in their journey toward personal growth & self-improvement.Nicky @NJS_81
5 Followers 89 Following #confidence #careercoaching #leadershipdevelopment #managementdevelopment #professionaldevelopmentappNeura @appNeura
210 Followers 700 Following Create superior apps, enhance the end #userexperience & improve #brandloyalty in real-time with appNeura, a powerful #appmonitoringtool.HybridAds.ai @hybridadsai
211 Followers 729 Following Hybrid https://t.co/ENB0y8kL8k is a digital marketing agency that uses human expertise and AI technology to help businesses with growth in the digital world. Humans 👫 + AI 🤖Lisa Sicard 👩�.. @Lisapatb
30K Followers 12K Following Social media time saver, consultant, and blogger. Passionate about blogging, SEO, travel, walking, nature, weather & puzzles. Owner @InspireToThriveNicorod |⭐ MARKET.. @nicorodmktg
879 Followers 5K Following 🔗 Business Threads and Tweets 📈 🌱 Building Community for Growth, Learning & Discussion 🚀 🔁 Retweets on Business 💬 ✉️ DM to share tweets or threads :) 📬Paul Banks - Javelin .. @javelinfounder
460 Followers 2K Following Making Your Marketing Budget Go Further WITHOUT Reducing QualityRajan Chinnaraj @kalamburrajan
684 Followers 5K Following Techno commercial Customer Experience consultantJavelinContent @JavelinContent
295 Followers 2K Following Make Content Your Competitive Edge [email protected]Aaron Bradley @DaleThomps96473
824 Followers 5K Following Contractor, animals lover, love dogs and cats , divorced with one daughter, love everybody equally, respect humanity alot......Donaldson @DonaldsonW4723
515 Followers 4K FollowingStephen J Townsend @Stephen00714757
114 Followers 1K Following https://t.co/TXjrFR6wLQ In God We TrustCristian Cabrera @CabConsultingNL
313 Followers 2K Following Helping Start-Ups Build Foundational Success in Customer ServiceKelly William @ChengCheung64
643 Followers 5K FollowingChioma Okolonkwor @c_okolonkwor
25 Followers 155 Following Content Writer, Media Strategist #climatechange #climatesolutions #sustainability #catholicfaithMuhammedcham20055 @Muhammedcham200
143 Followers 2K Following The world is so divided right now you can’t say anything without offending someone and causing strife love one another It’s one of His two great commandmentsZIWO | زيوو @ZiwobyAswat
228 Followers 221 Following برنامج تجربة العملاء السحابي رقم ١ في الشرق الأوسط ☁️ مكالمات هاتفية عالية الوضوح وواتساب الأعمال داخل نظامك لإدارة علاقات العملاء مع دعم فني ٢٤ ساعة 📞Mat is Mindful Blogs @MindfulXplorer
185 Followers 993 Following Join me on a journey of self-discovery and growth through mindful living. Let's explore practical tips and insights for a happier and more fulfilling lifeTHE PRODUCT MANAGER @Theprductmngr
649 Followers 4K Following More than 10 years of experience in Fintech and Wealth tech startups.Aizan @AizanTech
1K Followers 2K Following An idea-based company that helps you connect with your customers through intelligent cloud-communication tools. #AizanTechnologies #AizanCloud #CX #IVRSteady Endure @SteadyEndure
90 Followers 391 Following #SteadyEndure is believing that life's challenges are opportunities for growth. Continuously evolve by committing to the steady endure. https://t.co/TiFubNdVWfCTHub @CorpTrainingHub
505 Followers 1K Following CTHub provides an online learning classroom with engaging, on-demand content #Training #Upskilling #Leadership #CX #FutureWorkDaudi Mugabi @daudimugabi
566 Followers 633 Following Customer Experience Enthusiast ⭐ | Toastmaster 🎤 | Rotarian ⚙️Mark @Mark46587056
103 Followers 499 Followingimran khan @muhiu787
58 Followers 891 FollowingStephen Townsend @Stephen29368934
356 Followers 3K FollowingDennis Wakabayashi @globalvoiceofcx
57K Followers 2K Following The Global Voice of CX 🌍 | Host of "CX Update" & "CX In the Wild" 🎥 | Content Creator 🚀 | World Traveler ✈️ | 🎙️ Keynote SpeakerSmit Shetye @ShetyeSmit
313 Followers 2K Following Aka Hasya Katta, Entrepreneur, Director, Producer, Actor, Founder & CEO at Hasya Katta Official Birth place :- Mumbai #PaytmKaroSugarCRM @SugarCRM
22K Followers 7K Following SugarCRM is the CRM platform that makes the hard things easier. With Sugar, you let the platform do the work—no blind spots, no busy work, and no roadblocks.ActioHX @_ActioHX
420 Followers 1K Following We specialize in optimizing the Human Experience by providing insights, recommendations, intelligent automation, and cognitive self-assist capabilities.Rena Nielsen @RenaEUNV
278 Followers 524 FollowingLauren Murphy @LaurenMurphyES
2K Followers 5K Following I'm an #Entreprenuers. I post vidoes mostly #EntrepreneurTips, #EntrepreneurLeadership and #EntrepreneurIdeas.Zack Hamilton @cx_zackhamilton
194 Followers 428 Following Chief Experience & Strategy Officer | Atlanta United Fanatic | Cancer Survivor | SneakerheadJonathan Braga @Jonatha97803321
77 Followers 245 Following A captain of the militray college ought to be a man of strong and well connected sense, with a tolerable good education,Carol Jawichre @CjJawichre
40 Followers 711 FollowingChristopher Lambert @Christo58055963
212 Followers 1K Following Originally from Germany. But i live in the United States. No kids but i have a dog calledRod Mitchell @CXBunited
1K Followers 1K FollowingSusannah Simmons @SusannahSimmons
67 Followers 160 Following ⭐Helping small business owners take care of their customers and themselves⭐ 👩🏻⚕️The Software Adoption Doctor👩🏻⚕️ 🤸🏻♀️The Feel Good Fitness Coach🤸🏻♀️The WFM intern @WFMintern
19 Followers 67 Following Just joined the CX and workforce management world. Here to learn and to engage! 🙌 (keeping it anony for now so I can slag off my boss and not get fired)CX Scoop @cx_scoop
303 Followers 228 Following Get the latest scoop on B2B news and trends in #customerexperience. Stay ahead in tech with insights on #ContactCenter, #CRM, #AI, #Automation and more! 💡Shep Hyken @Hyken
109K Followers 14K Following Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences!Nate Brown @CXAccelerator
12K Followers 9K Following Founder of CX Accelerator 🚀#CustomerExperience designer, speaker, writer, and more! 🧙🏻♂️Jeremy Watkin @jtwatkin
19K Followers 16K Following Bringing people and technology together to deliver AWESOME customer experiences. Director of #Custserv and #CX @NumberBarn. #running #flyfishing #CXQOTD #cctrDebbie Szumylo @DebbieSzumylo
6K Followers 3K Following #CX #CustExp #EX. Smart & sassy. ♥ my family (human and furry). Mom of 2. Me time = sports junkie, wine, craft beer. Opinions are mine.Ben Motteram 🇦🇺 @CXpert
11K Followers 7K Following I work with leaders to transform organisations into ones that are loved by employees and customers.Erica Mancuso @esmancuso
1K Followers 1K Following #cx #px #healthit #saas #running #wellness #nccourage #twins #teensJenny Dempsey @jennysuedempsey
8K Followers 7K Following Customer Experience & Community Management Freelancer | Udemy Teacher | Speaker | Writer | Furniture Flipper | Dog LoverLeslieO @LeslieO
6K Followers 6K Following Leslie O'Flahavan: E-WRITE honcho. Plain language advocate. Writing teacher: @LI_Learning, web content, email, chat, social media. Mentor. Writer. Reader.Stephanie Thum, Ph.D... @stephaniethum
23K Followers 20K Following Founder @PracticalCX®. Commissioned author @Sage_Publishing. @LinkedIn Top #CX Voice. 🖤💛 Steelers! Tweets are mine.Amanda Dingus @avdingus
4K Followers 5K Following researcher + strategist @NICELtd | tweets about #tech #CX #EX #AI #competitive #CCTR #QOTD + #CFB {most tweets are random; all are mine} #ALLINNick Mehta @nrmehta
31K Followers 7K Following CEO @gainsighthq #customersuccess; family, football, philosophy, physics, fashion, Tay-Tay, The Boss. "I come back stronger than a 90s trend."Dr. Debra Bentson SHR.. @theccdoctor
777 Followers 249 Following My opinions are mine. I'm the WFM Humanitarian and a Dirt Track Woman. I work and play, laugh loud and often, am safe and strong, and live on my own terms.Adrienne Barnes😊 @AdrienneNakohl
13K Followers 1K Following B2B SaaS Buyer Personas Best Buyer PersonaJustin Robbins @justinmrobbins
4K Followers 162 Following Keynote speaker & business advisor. I help leaders find their rhythm and become catalysts for positive change.Marsha Collier @MarshaCollier
229K Followers 71K Following Over 1 Million 📚 sold: Author: Android, Social Media, eBay, Customer Service, #Technology Pundit 🎙️KFIAM640 podcast/#CustServ @NASASocial #CES Top InfluencerMartin Lieberman 🎗.. @martinlieberman
7K Followers 4K Following Movie and TV watcher, lapsed marketer, Springsteen disciple, Red Sox fan, optimist, eater, single, Jewish, Gen X, goofball. Seeking community, not an audience.Sudha Bhat, CCXP @sudhbhat
3K Followers 3K Following CX Strategy | Customer Analytics Professional |Fanatical about Driving Customer Experience |Ardent Traveler & Reader| Stop your mental muddle- Life is BlissCX-Excellence / Micha.. @CxExcellence
3K Followers 3K Following #CCXP | #CX | Voice of Customer #VOC | #Complaint Management | Customer Journey Mapping #CJM | #Speaker & #Panel #Moderator | #TrainingBlake Morgan @BlakeMichelleM
14K Followers 3K Following Customer Experience keynote speaker, CX Futurist, bestselling author, host @ Modern Customer Podcast, 2 amazing kids w/@JacobMStacy Sherman ~ #Doin.. @stacysherman
2K Followers 1K Following Helping companies 2X income from existing customers & maximize referrals via Heart & Science™ Model ➤Speaker➤Advisor➤Award-Winning #CX PodcasterUSPS Help @USPSHelp
127K Followers 26K Following Welcome to the U.S. Postal Service official Social Customer Response site. Hours of Operation: M-F: 8am-10pm ET. Sat: 9:30am-6:00pm ET. Closed Sunday.Foundry @FoundryIDG
14K Followers 1K Following Foundry, an IDG, Inc. company, is at the intersection of media and martech.WNS @wnsholdings
6K Followers 318 Following WNS is a leading global Business Process Management (BPM) company, serving over 600+ global clients from 66 delivery centers worldwide.Glassbox @GlassboxDigital
2K Followers 673 Following Empowering organizations to create frictionless digital journeys for their customers.Genesys @Genesys
33K Followers 1K Following The #1 AI-powered experience orchestration platform delivering the future of CX. #GenesysCloudVerint @Verint
8K Followers 908 Following A pure-play customer engagement company helping the world’s most iconic brands build enduring customer relationships by connecting work, data, & experiences.Tech Nation @TechNation
101K Followers 8K Following Tech Nation is the leading growth platform empowering tech founders with the access and knowledge they need from seed stage to success story.Susannah Simmons @SusannahSimmons
67 Followers 160 Following ⭐Helping small business owners take care of their customers and themselves⭐ 👩🏻⚕️The Software Adoption Doctor👩🏻⚕️ 🤸🏻♀️The Feel Good Fitness Coach🤸🏻♀️Jonathan Shroyer @ChiefCXOfficer
26K Followers 3K Following Chief CX Officer and Quilter | Forbes Council | 2X Exit Founder, 20x Investor Return | Supporting Craft Creatorsjourneymap.com @CXJourneymap
799 Followers 2K Following A customer experience community. Join us for latest CX. #cx #journeymapping #customerexperience #servicedesign #crm #customerjourneyCustomerCareAdvisory @CustomerCareAdv
2K Followers 2K Following #EX #CX #DigitalTransformation #Call #Contact #Center #RevenueGeneration #InstructionalDesign #Training #Curriculum #HR #Innovation #BrandPromise #Mentor #AllyDanielle Wipperfurth @Dani_Wipp
525 Followers 1K Following Lover of jams (of the musical variety), brands, customer experience, and positive societal change.Forsta @Forstaglobal
919 Followers 1K Following Our experience and research tech allows organizations to understand the complete human experiences of their audiences. #VoC #CX #MRX #VoE #HumanExperience #HXCall Centre Helper @callcentrehelp
14K Followers 13K Following Leading contact centre magazine. We love contact centres! News on #ContactCentre #callcentre #callcentrelife #CustomerExperience #callcenterproblemGreg Melia, CAE @gmeliaCAE
3K Followers 3K Following Passionate about associations, creativity, & whisky. Helping advance the field of customer experience in partnership with the CXPA. Coca-Cola Scholar.Customer Experience M.. @TheCXMagazine
8K Followers 1K Following Customer Experience Magazine is packed full of all the latest news, reviews and cutting edge case studies from the world of customer experience.Econsultancy @Econsultancy
211K Followers 1K Following Digital marketing & ecommerce training built for the real world.McKinsey & Company @McKinsey
646K Followers 1K Following Since 1926, the trusted advisor to the world's leading businesses, governments, and institutions. 130+ offices in 65+ countries.Bob Geller @rgeller
1K Followers 684 Following President of Fusion PR (http://t.co/i9MhB0C0Bp), news junkie, music lover, dad.Yoast @yoast
114K Followers 1K Following #Yoast is your go-to resource for everything #SEO 🎯 We help you rank your #WordPress website and #Shopify store 📈All On The Board @allontheboard
143K Followers 105 Following Sunday Times Bestselling and lots of boards. ✌️ Agent 📩 - Millie Hoskins, United Agents Get our 2nd book for just £6.44 at the link belowJJ Lyon @jjlyonsound
395 Followers 202 Following Composer & Music/Sound Researcher at Edge Hill University | Sound design fun at @KrotosaudioOrfeas Boteas @OrfeasBoteas
577 Followers 617 Following Founder & CEO of Krotos, sound designer / engineer, gamer, guitarist and a bit of a geek.CXManagement Podcast @CXmanagementpod
442 Followers 1K Following Podcast on CX management hosted by Carlos Velasco (@velascop) and Anders Gustafsson (@DrGustafsson). BI Norwegian Business School (@HandelshoyskBI).Alex Allwood @AlexAllwood
2K Followers 787 Following 🌿Empowering Customer-Centric Growth. CX & EX strategy & transformation. Customer Journey specialist. Author 2 books on #Empathy and Customer Experienceengatica @joinEngatica
862 Followers 3K Following Ride the rocketship towards innovation 🚀 An open community of like-minded innovators on a mission to innovate, educate, and inform!Echo AI @echoai
1K Followers 83 Following Echo AI is the first generative AI Conversation Intelligence platform that turns every word your customers say into the insights and actions that drive growthDave Seaton, CCXP @seatoncx
774 Followers 296 Following I help CX leaders create compelling customer journey mapsinsight6 @insight6CX
1K Followers 817 Following Leading UK #Customer #Experience specialists enabling you to deliver exceptional #CX, build loyalty and drive profitability. 📩 Get our FREE monthly CX Tips 📩Customer Experience L.. @CXLiveTweets
1K Followers 2K Following #CustomerExperience #Contact Center #DigitalTransformation #CX #IA #AI #RPA #AssetIntegrity ideas shared dailyGill @Gill_DS_
147 Followers 839 Following Customer Advocacy Director | Views my own | Marketing | Communications | Customer Experience | #BeKind 🇺🇦LumenVox @LumenVox
766 Followers 638 Following Industry leading AI-driven speech and voice recognition #SpeechRecognition #VoiceBiometrics #AI #CX #VoiceFirstSteve Offsey @MarketBuildr
5K Followers 5K Following Building exceptional #SaaS, businesses. Follow me for #B2BMarketing, #CustomerExperience (#CX), #CustomerJourneyAnalytics, #JourneyMapping & #MarTech.Five9 EMEA @Five9_EMEA
944 Followers 759 Following A leading provider of the intelligent #cloud contact center, helping companies bring joy to #CX. Official Five9 EMEA handle.Jonty Pearce @JontyPearce
12K Followers 12K Following Founder of Call Centre Helper, the UK's most popular contact centre magazine. @callcentrehelpMedallia @Medallia
13K Followers 1K Following The #1 Enterprise Experience Platform — Fastest Insights. Fastest Action. Fastest ROI.Aileen Day, CCXP 🤘 @AilsDay
2K Followers 2K Following 📣 of #CEHX | Listener | #CX Author - Advisor - Speaker | Twitch Affiliate | Sage Publications CX Case Study Series Editor |🎙 Host of 'The Value Driven Brand'Oracle Customer Exper.. @OracleCX
59K Followers 2K Following Interested in the latest Oracle Customer Experience updates? Find us on @Oracle #CXAvaya @Avaya
38K Followers 5K Following At Avaya we give our customers the freedom to take their business in the directions that benefit them most. We provide the paths to their success. #CX #CCTRKari Syrja @B2Bsalesandmkg
2K Followers 2K Following Work from anywhere! Use https://t.co/hkz5l8yNhb for #remotework. Ex- #Techstars & ALMI coach. Greentransition Advisor @wedonthavetime.org Also @ #AI startup focus: #PFAS@[email protected].. @augieray
22K Followers 15K Following Inactive account due to Musk. Blocking every advertiser & blue check paying Musk to destroy Twitter. VP of research/advisory of #CX. @[email protected]calldesk @calldeskAI
249 Followers 725 Following Pionnier européen de l'IA conversationnelle. Automatisez les appels répétitifs dans votre centre de contact grâce aux callbots. || #voicebot #relationclient #IAanita.v.raghav @anitavraghav
160 Followers 953 Following Interested in persuasion, communication and any creative field that hacks it. Currently obsessing over #contentmarketing and #digitalmarketingNick Lynn PhD @nickl4
1K Followers 5K Following Researcher & Consultant #EmployeeExperience #Leadership #Trust #EX #EmployeeEngagement #OrganizationalCulture #FutureofWork #PeopleAnalytics #BehavioralSciencePrerna Ramesh @prerna369
338 Followers 426 FollowingThe Agile Brand™ wi.. @theagile_brand
2K Followers 1K Following #MarketingTechnology #CustomerExperience & #DigitalTransformation. Podcast, books, and more by @gregkihlstrom of @GK5AstrategyPaula Friedrich, CCXP @TechCX
180 Followers 182 Following Customer Insights @Airbnb Formerly @Twitter @Adobe @Microsoft. CX Empathy Mom #BlackLivesMatter & a little SciFiThe Retail Advisor @advisor_retail
678 Followers 924 Following Retail Expert🛍 | Retail Lecturer👩🏫 | DCCI & LEO Mentor | Customer Experience & Sales Trainer | Host of The Retail Tea Break Podcast🎙This quote from a new colleague at #ILA2022Global last week has been stuck in my head all week. "Sometimes experts are part of the problem."🤔 I don't think this person was wrong.
British rock band Queen, who performed at the monarch's 2002 Golden Jubilee and earlier this year opened the Platinum Jubilee alongside singer Adam Lambert, issued a statement on behalf of guitarist Brian May &drummer Roger Taylor. walesonline.co.uk/lifestyle/show… x.com/queenwillrock/…
Ever wondered why your customer feedback isn't actionable? CX expert @SueDuris discusses some of the common pitfalls, and what you can do about it. ow.ly/NmcH50K77Pb #CXmanagement #customerexperience #custexp #CX
Ever wondered why your customer feedback isn't actionable? CX expert @SueDuris discusses some of the common pitfalls, and what you can do about it. ow.ly/NmcH50K77Pb #CXmanagement #customerexperience #custexp #CX
@RoyAtkinson @tanujdiwan @jtwatkin @seatoncx @esmancuso @kendalrodgers_ @kkmett @jennysuedempsey @DebbieSzumylo @CXpert @CxExcellence @Hyken @billquiseng @surveyguru_bc @sudhbhat @AnshulBahl @vweseliatwork @mentalmarketer @LukeCXEX @sherikendall @SueDuris @NealDlin Honest question. Have we really studied, with scientific rigor, beyond anecdotal evidence, the reasons why people don’t respond? How do we really know? It could also be argued that people are just busy. 🤷🏼♀️
@SueDuris So fun! Thanks for leading a great chat today, Sue.
A5: Don’t assume you know. Don’t just rely on numbers either. Ask the customer. Ask the front line agents. Ask leadership. Wanna know? Ask. #CXChat
Well said @SueDuris #truth #cx
@jennysuedempsey Transparency nice. seems many have forgotten about transparency and it’s hurting customer trust. #CXChat
A3: By how much anxiety I have during the day? 😂 Kidding, sorta! I let metrics & customer sentiment & feedback tell the big story to determine if a CX program is on or off track. #CXChat
R.I.P. William Hurt. So sad to hear this news. Working with him on Broadcast News was amazing. He will be greatly missed.
Por qué la empatía es importante y cómo construirla en tu empresa @SueDuris @M4_Comm bit.ly/3tl0dmt
Managers & Leaders need to listen to their employees, communicate transparently, & build trust to stem the tide of the #GreatResignation #CXChat
A6: Leaders should take a step back and think about how they define fairness, about how they live the core values they post on their websites, and about how they honor the future. #CXChat #EmployeeExperience
Q6. What should corporate leaders do to create a better employee experience for existing staff and to attract new workers? #CXChat
@SueDuris A solid People Strategy with a commitment to #EmployeeExperience will go a long way to Employee Retention #CXChat