CX Scoop @cx_scoop
Get the latest scoop on B2B news and trends in #customerexperience. Stay ahead in tech with insights on #ContactCenter, #CRM, #AI, #Automation and more! 💡 cxscoop.com Joined October 2022-
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.@AIatMeta has joined the ranks of large tech businesses by introducing its own generative AI model, Llama. cxscoop.com/latest-news/me… #cx #ai #meta #llama #customerengagement #openmodel #generativeai
According to an @ON24 report, artificial intelligence is quickly becoming important for B2B marketing and sales teams seeking to provide personalized experiences on a broad scale. cxscoop.com/latest-news/ne… #cx #ai #analytics #b2b
.@SoundHound AI has announced new customization capabilities for its SoundHound Chat AI voice assistant, which will transform how automotive manufacturers interact with their customers inside automobiles. cxscoop.com/latest-news/so… #cx #ai #voiceai #automotive
.@salesforce has signed a definitive deal to buy @TenyX, a company known for its AI-powered speech agents. These agents enable natural, engaging conversations to improve customer support. cxscoop.com/latest-news/sa… #cx #ai #acquisition #customerengagement #customersupport
"Investing in AI to support customer service agents continues to be a game-changer for enhancing efficiency and employee satisfaction." Read more in @cx_scoop's article attributed to Jason Valdina! cxscoop.com/thought-leader…
.@bloomreach_tm has announced the incorporation of NVIDIA NIM-powered generative AI with embedded microservices into its advanced search and merchandising platform. cxscoop.com/latest-news/bl… #cx #ai #generativeai #ecommerce
.@Accenture and @googlecloud have expanded their partnership to advance enterprise solutions in two critical areas: generative AI and cybersecurity. cxscoop.com/latest-news/ho… #cx #ai #cybersecurity #generativeai
According to a @Talkdesk survey, while patients recognize the value of human interaction in healthcare, there is optimism that AI will simplify the patient journey, streamline administrative tasks, and reduce healthcare-related stigmas cxscoop.com/latest-news/pa… #cx #healthcare
.@Accenture has expanded its collaboration with @awscloud, introducing the Accenture Responsible Artificial Intelligence (AI) Platform powered by AWS. cxscoop.com/latest-news/ac… #cx #ai #responsibleai
.@wearesinch has announced that its Customer Connections Hub is now available in Europe. cxscoop.com/latest-news/si… #cx #ai #customerconnections #expansion
The Netherlands' privacy regulator has fined @Uber €290 million for breaking the EU's General Data Protection Regulation (GDPR). cxscoop.com/latest-news/ub… #cx #ai #uber #databreach #security
.@CengageLearning has launched its GenAI-powered Student Assistant in beta, allowing over 5,000 students to test it throughout the forthcoming fall semester. cxscoop.com/latest-news/ce… #cx #ai #education #generativeai #studentassistant
According to a recent @Axonify survey, nearly half (47%) of managers feel burnout due to their roles' responsibilities cxscoop.com/latest-news/al… #cx #ai #analytics #burnout #hospitality
According to a study by @questionpro, many of Taylor Swift's fans, known as "Swifties," who are also registered voters, may change their vote as a result of her choice of a presidential candidate. cxscoop.com/latest-news/sw… #cx #taylorswift #USElection2024 #Election2024
.@GoDaddy has unveiled its new Digital Marketing solution, an all-in-one platform designed to help businesses enhance their online presence and streamline their marketing efforts. cxscoop.com/latest-news/go… #cx #ai #marketing #smallbusiness
.@GoTo has announced a major upgrade to its GoTo Connect portfolio, including over 40 new features, to improve the customer experience cxscoop.com/latest-news/go… #cx #ai #customerengagement
.@IntelePeer has secured an 8-figure deal with a major Fortune 100 FinTech company centered around its generative AI agent technology. cxscoop.com/latest-news/in… #cx #ai #aiagent #generativeai
"Data breaches have become so frequent that the occurrence of a breach is less surprising; what truly matters is how a company responds." 💯💯💯 ZeroFox VP of Response Jamie Tolles spoke with @cx_scoop about how data breaches impact customer loyalty: ow.ly/e3X050SZtVT
.@MyConversica has announced new enhancements to its Conversational AI platform, which will provide marketers with unprecedented control and flexible AI-assisted customization options for messaging. cxscoop.com/latest-news/co… #cx #ai #conversationalai
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