Stephen Nicholson @bpmsystems
Improve Product/Service delivery thru Improved Business Processes CPP | Business Process Management | Business Process Automation | #bpi #custserv bpmsystems.com.au Melbourne, Australia Joined July 2010-
Tweets818
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Followers3K
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Following3K
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Likes5
How the cloud and automation are helping SMEs support workplace flexibility insidesmallbusiness.com.au/planning-manag…
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Such important issues for everyone to maintain awareness around. #WorkWellWednesday lnkd.in/g57NVmV
#mydreamapp would allow me to PDF forms and attach them as item Updates #mondayapps #mondaydotcom
Excited to be the 10th 😎 on @BackerKit for Espresso Displays - The Thinnest Portable Monitor. Thanks @espressodisplay espresso-displays-igg.backerkit.com/community_shar…
The management of our environment appears lost in political agendas. #environmentalmanagement Insightful @4corners report by @steph_march
The management of our environment appears lost in political agendas. #environmentalmanagement Insightful @4corners report by @steph_march
Moore's Law is slowing - Three predictions about the computers of tomorrow tek.io/2OCe8h7 via @TechRepublic
Don't mistake aspirations or actions as #businessmeasures. @staceybarr notes that OKRs don't help us measure what matters. They focus us on implementation, not results. staceybarr.com/measure-up/
Stephen Nicholson retweeted
Time's up! @katetimestylers serving 5 key time mistakes to help business owners deal with increasingly time-poor lives. No.5 = Stop multi-tasking! Your productivity goes down when you try. 😮 #timemanagement #flyingsoloau #smallbizfestvic @FlyingSoloAU @SmallBizFestVic
Great article by @anouchecsia of CSIA on #employee-motivation, #employee-engagement, and delivery of #custexp lnkd.in/fhYwept
Stephen Nicholson retweeted
#Tipoftheday for #CEX success. The 9 Best Practices of #CEX winning organisations. Number #5. Avoid inside out thinking. Map Customer journey from the Customer View. @Mapovate_Tweets #Tisse2012 @ticsi @CSN_SocialMedia
Maintain employee engagement by measuring what matters #cx
Proactive, continual improvement is required to enhance customer experience #cx customerthink.com/improving-the-… via @customerthink
Qld gov't legislation website compromised #cybersecurity
Qld gov't legislation website compromised #cybersecurity
Stephen Nicholson retweeted
#ThoughtLeadershipThursday "Asking a customer to make a choice is an admission that you don't know what they need. This can be as small as communication method or as big as the products and services they can buy." #cx #custexp #culture crwd.fr/2rf3CFq
Stephen Nicholson retweeted
#MotivationMonday 4 Simple Steps to Improve CX #cx #custexp
Stephen Nicholson retweeted
Salesforce's Tiffani Bova: Customer Experience Beats Price, Product Every Time #CX #CustExp #CustServ m.crn.com/slide-shows/ap…
If teams can't find how they link to the organisation's strategy, help them measure their impact in the business model instead. staceybarr.com/measure-up/ via @staceybarr
The Ultimate CX Infographic, 2017 experiencematters.blog/2017/10/03/the…
Stephen Nicholson retweeted
Don't let your data decide what you measure ow.ly/XG4k30enIGl
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