Calcom Group @calcomgroup
Building world class customer service & sales teams, leaders and organisations. consult . train . perform . coach . develop. insight : where art meets science calcomgroup.com Joined January 2011-
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Followers345
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Following568
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British Gas loses 250k customers, but 89% of home owners are still missing out on cost savings computing.co.uk/ctg/news/24549… #custserv
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Shifting PPI deadline could see nuisance call numbers surge press.which.co.uk/whichpressrele… #custserv #cxp
Check your potential broadband speed with Ofcom postcode checker media.ofcom.org.uk/news/2016/loca… #custserv #cxp
Calcom Group retweeted
Google sorry for April Fool’s prank: sometimes the best option when #custserv fails is a heartfelt “sorry” bbc.co.uk/news/technolog… #cxp
Oh dear, top marks at least for trying to offer proactive customer service!
Oh dear, top marks at least for trying to offer proactive customer service!
Calcom Group retweeted
Yes! There are just a few awesome ones ...👑👑👑👏👏👏👍👍👍 #CustomerExperience #custserv @calcomgroup #cxp
Yes! There are just a few awesome ones ...👑👑👑👏👏👏👍👍👍 #CustomerExperience #custserv @calcomgroup #cxp
Calcom Group retweeted
You can't beat great trainers, that's shoes and people! A great #cx #custserv @calcomgroup weekend ahead to all.
Calcom Group retweeted
Oh what a night ahead #therealbuzz & #businessawards2015 Good luck ALL #Customer Focus finalists #CX #CustServ @calcomgroup #leaders
Calcom Group retweeted
Leader = determination, inspiration, courage and confidence says @TheRealBuzz at #businessawards2015 #cx #custserv @calcomgroup
Calcom Group retweeted
Social media #custserv is no longer a choice – it’s an essential piece of your #CX strategy. blueocean.ca/toptips-to-imp…
Customers aren’t always right - here’s why linkedin.com/pulse/customer… #custserv
Why you SHOULDN’T give customers exactly what they want calcomgroup.com/why-good-custo… #custserv
"The customer isn’t always right " by @NatalieCalvert on @LinkedIn linkedin.com/pulse/customer…
Why good customer service doesn’t come for free calcomgroup.com/why-good-custo… #custserv
Calcom Group retweeted
#FeelWimbledon ADVANTAGE @calcomgroup 4 People & Performance development - couldn't resist! #service #cxp #custserv
Good Luck, you'll be fab as usual!
Good Luck, you'll be fab as usual!
Awesome!
Calcom Group retweeted
Here we go again with another #ECCCSA15 award. This time it's Calcom/Staples who've just won Customer Service Training programme of the Year
Calcom Group retweeted
@StaplesUK @NatalieCalvert so proud to be part of the winning team at the awards @Dawn_E_Cox #awesome #CustomerExperience
The best (and worse) airline customer service revealed dailymail.co.uk/travel/travel_… #custserv #cxp
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