SO, I have a smart meter that sends readings every 30 mins, and £1400 in credit in my octopus account. Now, why do I need to take a manual reading before you'll consider letting me have it back @OctopusEnergy ??? #betteroffinmyaccount #illhavetheinterestthanks

@chris_dualcore Hey Chris, we just need to check we’ve deducted the latest charges from your balance first. You should see the option now and I can help via DM if you need more help with your refund 🐙