John Dawes @dawesjohn
Joined May 2009-
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Excited to share our new paper on neural networks learning base addition. We found that, if they use the right symmetries, even simple neural networks can achieve radical generalization, and that learnability is closely correlated with the symmetry used. 🧵
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A11 Addressing a gap to improve #CX requires constant, iterative testing and monitoring. You are never done improving #CX. #SmarterCommerce
A10 To create great customer journeys across channels multiple teams from different organizations have to work together #SmarterCommerce
A9 #SmarterCommerce Now to differentiate your business from competitors you need to focus on more than price, products... #CX is how you win
A8 #CustomerExperience Cloud computing can provide analytics and big data for understand #CX to businesses that otherwise couldn't access it
A7 #SmarterCommerce Business can extract insights to anticipate customer needs by using big data to analyze their customer interactions
A6 #SmarterCommerce Mobile is also blurring the lines between channels forcing business to invest in understanding #CX across channels
A6 #SmarterCommerce Mobile is changing how businesses improve customer journeys as they deliver new ways of interacting with their business
Q5 #SmarterCommerce Tech is also critical to understanding #CX from monitoring social, to behavior, etc to proactively engaging customers
Q5 #SmarterCommerce Increasing #CX is through technology channels (mobile, web, chat, etc) and plays a critical role in customer interaction
A4 #SmarterCommerce All interactions make up #CX but contact centers, physical stores, etc are key to exceeding customer expectations
A3 #SmarterCommerce You can exceed customer expectations by continually monitoring customer journeys and refining their experience
A2: #smartercommerce Customer expectations are exceptionally high, but exceeding those expectations can really differentiate your business
A1: #CX is quality of interaction that a customer has throughout their journey with a business, from interactions to products to...
Join me tomorrow at 10am PDT #SmarterCommerce tweetchat
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