Steven Callahan @digitalfilter

Product Design & Experience Strategy Leader steve-callahan.com Austin, TX, Boston, MA Joined April 2009

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Steven Callahan @digitalfilter

3 years ago

Interesting in designing products as part of a growing team of diverse Product Designers and UX Researchers? The future of electric utilities - Grid modernization - Human-centered design practice helping to reach Net Zero goals! Your work will have real i…lnkd.in/g2YXwUUS

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Steven Callahan @digitalfilter

3 years ago

Come join National Grid product team! lnkd.in/g26xuM4c

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MSNBC @MSNBC

3 years ago

"They f------ failed our kids again": Father of Parkland school shooting victim reacts to Texas elementary school shooting msnbc.com/live

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Steven Callahan @digitalfilter

3 years ago

There's rarely something shared here that gives me pause, but the truth of this post did. These are the struggles of a so called modern life. Let's not forget to keep things in balance. lnkd.in/gpQjRfXs

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Yamiche Alcindor @Yamiche

4 years ago

So many lessons from my friend @nhannahjones, this morning. Go where you are embraced, celebrated, valued and supported. Go where you don’t have to fight for people to see your brilliance. And, avoid spaces if they barely tolerate you, even if they’re familiar and beloved.

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Steven Callahan @digitalfilter

4 years ago

The partnership between IT leadership and CX pros with customer-centered design practice is crucial for success. #CX #XD cio.com/article/362873…

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Steven Callahan @digitalfilter

4 years ago

Insightful read - breaks down the fallacies of top-down management constructs. #decentralized #innovation ez.substack.com/p/the-pandemic…

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Steven Callahan @digitalfilter

4 years ago

The lack of empathy in the UX community is rooted in the commoditization of UX design and lack of experience/understanding by a design team working through real-world design/business problems. The gig-econ is partially to blame in a self-promotion fueled world. #uxdesign

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Steven Callahan @digitalfilter

4 years ago

Technology partnership with customer experience driving change #CX zdnet.com/article/busine…

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Steven Callahan @digitalfilter

4 years ago

Customer service is not customer experience (and vice versa) #CX @thomasastewart @pocobu8 sb.stratbz.to/3fqMGkS via @stratandbiz

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Steven Callahan @digitalfilter

4 years ago

Empathetic business practices, revealing that proactive customer service programs (those that anticipate customer needs) increased net promoter scores and customer satisfaction scores by a full percentage point. fastcompany.com/90629671/why-e… #CX #customerexperience #NPS

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Steven Callahan @digitalfilter

5 years ago

Airbnb adapts UX to changing behaviors. People used to know where and when they were going. Now 40% either don't have a location in mind or don't have a date in mind,". In February Airbnb launched "flexible search," an open-ended CX to look for homes. #CXinsights #CX #ux

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Steven Callahan @digitalfilter

5 years ago

Customer-centric data gives insights needed to create unique omnichannel platforms. Intelligent workflows give customers freedom to buy how, where, when they choose is the cornerstone of new digital business models today. Spot-on post by @LouisColumbus ow.ly/Dgfe50BYLvT

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Steven Callahan @digitalfilter

5 years ago

Do organizations suffer from a lack of empathy or are organizational biases obscuring the true customer needs and creating a gap between intent and impact? #CX #CXstrategy #UXstrategy #customercentricity steve-callahan.com/views/2020/7/1…

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Steven Callahan @digitalfilter

5 years ago

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Steven Callahan @digitalfilter

5 years ago

A heartfelt and beautiful obituary by @ethan_iverson. So rare to have the complexity of a man shared with such love and respect. RIP Stanley Crouch npr.org/2020/09/16/913…

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Steven Callahan @digitalfilter

5 years ago

Great AM Best session on the relevancy of insurance and importance of innovation in an age of volatility and shift to intangible risks. Important questions and opportunities by host and stellar panel. @AMBestCo news.ambest.com/articlecontent… #Insurtech #insurance

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Steven Callahan @digitalfilter

6 years ago

How to Stay Sane While the World Falls Apart by David A Staab - We are a people and a culture that takes pride in tackling problems and setting goals. This situation we find ourselves in is uncertain and complex on many levels. IMO this essay can help. link.medium.com/Z6E4zmJXN4

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Steven Callahan @digitalfilter

6 years ago

Lean Leadership lessons from Dwight D. Eisenhower “In preparing for battle I have always found that plans are useless, but planning is indispensable.” #UXstrategy #CX #experiencestrategy