Eric Davis @ericdUX

UX and Testing Manager @ AEP. UX/CX/Design strategy for digital, product, service. CMU School of Design. Pitt Panther. Swimmer. Runner. Opinions my own. ericdux.com Columbus, Ohio, USA Joined March 2009

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Eric Davis @ericdUX

3 years ago

⁦@StateFarm⁩ This is the experience all day, in every browser, web site and mobile app, when trying to add a new vehicle. ETA on fix?

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Eric Davis @ericdUX

3 years ago

What is this ominous cloud, seen from Bexley? @jeffboothTV

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Jared Spool @jmspool

3 years ago

In product and service design, the absence of user research has a technical name: Guessing.

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Eric Davis @ericdUX

3 years ago

It wouldn't be #AprilFoolsDay without another gem from @NNgroup. "Tooltips should read 'You know what to do here.'" made me laugh out loud. nngroup.com/articles/recal… #UX

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Eric Davis @ericdUX

4 years ago

Haha, OK internet. Joke's up. Stop your conspiratorial bad #UX plot. I'm a good guy. @MetLife

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Eric Davis @ericdUX

4 years ago

According to @StateFarm, this is not evidence of payment! WTH? #ux #cx #CommonSense #fail

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Eric Davis @ericdUX

4 years ago

Did you know that @StateFarm shows payment confirmations on their web site and mobile app when they didn't actually get a payment -- and then they deny coverage if you have an accident?! Deceptive and disloyal. And simply terrible IT and customer service.

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Eric Davis @ericdUX

4 years ago

My puppy has gotten to know the voice of @jmspool at this week's intensive. Good quality nap time for him. UX strategy must be so soothing.

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Eric Davis @ericdUX

4 years ago

I ❤️ this lovely bad error message in many ways. #UX

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Eric Davis @ericdUX

4 years ago

Sage guidance from our friends at @NNgroup Users Love Change: Combatting a UX Myth nngroup.com/articles/users… #AprilFools #UX

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Eric Davis @ericdUX

5 years ago

Quoteworthy from @jmspool in today's UX-Agile session: "Great designers fall in love with their problems, not their solutions." This resonates. As does "The devil's greatest trick is that he convinced us to use Jira." #UX

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𝚓𝚍𝚡 @jdx

5 years ago

@jaketapper "We were somewhere around Barstow on the edge of the desert when I realized that I forgot to take my multivitamin this morning."

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Eric Davis @ericdUX

5 years ago

"It feels standard" are 3 of my favorite words that customers say during usability testing. I'm not diminishing wow-factor and pleasant surprises, but much of the time, we want our transactional experiences to just be normal and expected. #ux #usability