Did you know? Identification takes up 10-20% of the time an associate spends with the customer. 👉 We discuss three ways to improve the customer identification process in our ebook: foundever.link/7de5b7 #BrandLove #CustomerJourney #CustomerExperience #CX #BPO
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The identification process can be tedious for customers: They may need to look for a contract or an invoice to get past this first hurdle.