Greg Dowling @gregdowling

Father, husband, only son, Customer Experience Analytics professional and all around comp-u-boy. Monroe, Connecticut Joined June 2008

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Greg Dowling @gregdowling

2 years ago

Join me tomorrow and learn how to utilize real-time customer data, effectively enabling you to identify and rectify areas where you're losing customers, enhance engagement, and seamlessly connect channels to create a cohesive omnichannel experience. sprou.tt/1XflO0ozHXq

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Greg Dowling @gregdowling

2 years ago

Check out this article by Roman Pichler, a leading product management expert, as he describes six qualities that a compelling product vision has to have sprou.tt/1i9STaTFH6z

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Greg Dowling @gregdowling

2 years ago

“To make it as a Product Manager, there are three overarching skills and attributes you need to cultivate that will serve you during both tough times and moments of optimism.” 🚀 sprou.tt/1ekkiA8asis

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Greg Dowling @gregdowling

2 years ago

“We will explore the challenges CX leaders face in measuring the ROI of customer experience and how 20 leaders have overcome these challenges.” Read the full CustomerThink article below! sprou.tt/1g6vrnAmhuP

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Greg Dowling @gregdowling

2 years ago

The Negative Test is relatively simple— Check out this article by Jason van Der Merwe to uncover the two ultimate goals of negative testing and see how it can help you build better user features and experiences. sprou.tt/1XANQLhvp3a

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Greg Dowling @gregdowling

2 years ago

Every financial institution aspires to create a positive customer experience and increase customer engagement. But, there is a difference between these two terms. To succeed, know the difference — and which is more critical. sprou.tt/13mJ6EGvWKI

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Greg Dowling @gregdowling

2 years ago

Consumers expect their banking organization to provide digital tools to navigate an increasingly complex financial landscape. By demonstrating empathy toward people's financial wellness, financial institutions will increase trust, loyalty, and revenues. sprou.tt/1ogNxWmUThE

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Greg Dowling @gregdowling

2 years ago

In this The Product Manager article, Kerstin Exner gives a brief overview of what a product vision and product strategy are, how they complement each other, and how they can be used to ensure you’re building a great product without a ton of waste. sprou.tt/1OIcEObscPi

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Greg Dowling @gregdowling

2 years ago

How you can differentiate your product falls into five distinct categories. Read the Department of Product article below to learn about these categories and how you can combine them in powerful, long-lasting ways to stay ahead of your competitors. sprou.tt/1ktXt1aKGpd

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Greg Dowling @gregdowling

2 years ago

Even a methodology like Agile will fail if insufficient data is behind it—which ultimately wastes time, drains resources and stalls time to value. 📉 So how do you leverage better data for Agile product management? Find out in this Glassbox blog post. sprou.tt/1kAVSZNAYPW

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Greg Dowling @gregdowling

2 years ago

Hear this often... "build products your customers will love"? Want an answer? Glassbox discusses using product research to build winning products based on customer insights. sprou.tt/1TofSCLPWIp

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Greg Dowling @gregdowling

2 years ago

Glassbox is proud to be a sponsor of the eTail™ Virtual Summit! Join me as we explore key drivers shaping the future of retail, customer engagement, and more during our discussion, "Crafting Seamless Experiences that Drive Engagement and Revenue." sprou.tt/1z64SWVaQPS

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Greg Dowling @gregdowling

2 years ago

29% of people report security reasons as one of the main concerns when it comes to form abandonment, followed by form length (27%). 😮 Uncover proven methods to grow submission rates and conversions in this Glassbox blog post sprou.tt/1ovTGCL5ePf

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Greg Dowling @gregdowling

2 years ago

Innovative product teams are leveraging a radical new approach to data and analytics—and so can you. 🤩 Download this eBook and tap into contextual insights, eliminate guesswork and put customer delight on repeat sprou.tt/1Xmy27X87dn

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Greg Dowling @gregdowling

2 years ago

➡️ Travel and hospitality brands 👀 Download our full Glassbox research survey results and leverage the digital experience data to meet your customer’s evolving needs and expectations sprou.tt/167KxbeKW8C

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Greg Dowling @gregdowling

2 years ago

Proud to announce its partnership with UK Finance! 🎉 With the impending implementation of Consumer Duty and increased scrutiny from the FCA, UK Finance members will receive access to Glassbox at a preferred rate. sprou.tt/1YZoMRb2wan

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Greg Dowling @gregdowling

2 years ago

Adrift in an ocean of data—so where do you even start? 📊 Check out this Glassbox blog featuring the 15 essential metrics you should track for product success. sprou.tt/16Odtk5i1dF

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Greg Dowling @gregdowling

2 years ago

Join Glassbox’s exclusive webinar as they share expert tips to level up your incident response skills and optimize your processes for maximum efficiency and reliability. 🔥 Save your seat below! sprou.tt/1ylanCOh1sM

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Greg Dowling @gregdowling

2 years ago

Leading with data for your Product Roadmap will ensure you have the right balance of product backlog and product innovation to meet—and exceed—your customers’ expectations. sprou.tt/1ctaGpyqJG9

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Greg Dowling @gregdowling

2 years ago

Check out our press release to learn how Glassbox is leading the Digital Experience Intelligence industry in privacy and security certifications. 🔒 sprou.tt/1DEioaWNg43