GUIDEcx @guidecx

Your Guide for everything customer onboarding. The leader in implementations since 2017, we provide a transparent process that delivers value faster. guidecx.com Lehi, UT Joined February 2020

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GUIDEcx @guidecx

2 years ago

A welcome packet makes a great first impression and sets the stage for efficient, successful onboarding. If you’re not sure what to put in your welcome packet, we’ve got an eBook for you: Best Practices for a Customer Onboarding Welcome Packet. pulse.ly/q6xb34qcax

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GUIDEcx @guidecx

2 years ago

Want to know more about what product-led onboarding is, and how it can increase retention rates, satisfaction rates, and more? We share 8 tips in our #blog. pulse.ly/odyt1aqf1l #CustomerOnboarding #Technology #SaaS

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GUIDEcx @guidecx

2 years ago

If no one's told you, customer onboarding is CRITICAL to customer success. Evan Klein, Voice of Customer expert & Founder/President of @SatrixSolutions shares his top 7 reasons why customer onboarding makes a HUGE impact on customer success. Read now ⬇️ pulse.ly/9js8o5hb25

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GUIDEcx @guidecx

2 years ago

Do you know the top for signals to measure during customer onboarding? GUIDEcx founder and CEO Peter Ord details the top four signals to measure during customer onboarding. Read his article in Forbes Technology Council to learn more. pulse.ly/cshmwh75lw

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GUIDEcx @guidecx

2 years ago

GUIDEcx 🤝 @GainsightHQ HQ 💪 GUIDEcx proudly partners with Gainsight — an industry leader in #CustomerSuccess. Learn to handle the economy in this on-demand webinar with GUIDEcx Founder & CEO, Peter Ord, and Gainsight CEO, Nick Mehta. 👇👇👇 pulse.ly/syaaemlcuf

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GUIDEcx @guidecx

2 years ago

Could you take a list of contacts on LinkedIn and use that as a starting point to launch a viable business? Listen to this episode of The SaaS Podcast to learn how over 100 conversations with LinkedIn connections evolved into a successful SaaS company. pulse.ly/sc4s6zbrry

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GUIDEcx @guidecx

2 years ago

Evaluating any new software can seem daunting especially if you don’t know the right questions to ask.🤔 Download our guide that shows you the best questions you should ask while you are evaluating customer onboarding solutions. 👇 pulse.ly/qj8tc8s37n #SaaS #Technology

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GUIDEcx @guidecx

2 years ago

Here are some of the most common mistakes that contribute to churn: 1️⃣ Poor communication 2️⃣ Minimal customer engagement 3️⃣ Inefficient onboarding If you want to learn more about these issues, read our blog post: pulse.ly/en0gjy2hnc #Blog

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GUIDEcx @guidecx

2 years ago

Try GUIDEcx for free with our 30-day trial. Your 30-day free trial includes access to: - Our professional package - In-app product support - Our Onboarding Community - GUIDE University Sign up today! pulse.ly/tlbldbx74z

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GUIDEcx @guidecx

2 years ago

Do your customer acquisition costs (CAC) include customer onboarding expenses? If not, they should. Read this article to learn three reasons why your CAC should include customer onboarding expenses.👇 pulse.ly/nraca0wfxz

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GUIDEcx @guidecx

2 years ago

Shari Srebnick from Forrester Research explains why helping customers manage change is so important. This clip is from a recent webinar with GUIDEcx founder and CEO Peter Ord about, “How Customer Onboarding Improves Trust by Accelerating Time to Value.” pulse.ly/zpiogifkf4

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GUIDEcx @guidecx

2 years ago

One of the most important things to track during onboarding is customer engagement. What else should you track besides engagement? GUIDEcx founder and CEO Peter Ord shares all the details in his article for Forbes Technology Council. pulse.ly/dvboy9aukx

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GUIDEcx @guidecx

2 years ago

You’ve just signed a new customer and now they have a few questions for you. What questions do you commonly see from new customers? Read this article to learn the three basic questions new customers ask and how to answer them. pulse.ly/nu3ajpjage

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GUIDEcx @guidecx

2 years ago

Companies can reduce customer churn by 67% if they focus on customer solutions during the first interaction with a new client, according to a study. Read this article to learn about four ways customer onboarding can help reduce churn.👇 pulse.ly/ezycfourjw

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GUIDEcx @guidecx

2 years ago

Before you can take steps to improve your client onboarding process, you need to understand what it entails. Check out our blog post: Defining the Four Phases of the Client Onboarding Process, for an in-depth look at each phase of the onboarding process. pulse.ly/n7tle1gifm

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GUIDEcx @guidecx

2 years ago

Looking for a simple way to increase the efficiency of your customer onboarding process? Try automation. Discover three automated client onboarding features that your clients will love. pulse.ly/erkcdqsoif #Business #Advice #Technology #CustomerOnboarding

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GUIDEcx @guidecx

2 years ago

How do you measure customer engagement? Shari Srebnick from @forrester explains what healthy customer engagement looks like. This clip is from a webinar with Peter Ord about, “How Customer Onboarding Improves Trust by Accelerating Time to Value.” pulse.ly/qnfvfz1bxu

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GUIDEcx @guidecx

2 years ago

Discover four ways C-suite leaders are involving their customers in the onboarding process. pulse.ly/ebom46pxu1 #Advice #CustomerOnboarding #Onboarding

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GUIDEcx @guidecx

2 years ago

How do you calculate CLV? And what can you do to raise that number? That’s what we’re covering in our blog post. Learn why CLV matters, how to calculate it, and — most importantly — how to improve it! pulse.ly/ygbgpa3lop

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GUIDEcx @guidecx

2 years ago

According to a survey by Wyzowl, over 90% of customers think you could “do better” when it comes to user onboarding. Let that stat sink in. Now, read this article to learn about the three questions during client onboarding that are warning signs: pulse.ly/k5tcy9tyok