ComputerTalk @iceComputerTalk

ice Contact Center modernizes the call center with business application integrations, AI, and analytics across all communication channels. computer-talk.com Toronto, Canada Joined January 2010

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ComputerTalk @iceComputerTalk

3 hours ago

Choosing a contact center vendor? Don’t get stuck with hidden fees. Ask these 9 key questions before you decide. ⚠️ Read the full guide 👉 computer-talk.com/blogs/the-9-be…

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It's officially back-to-school season! As your students begin a new school year, consider finding new ways to improve your education contact center. Our latest blog focuses on how AI can help improve experiences for both students and agents. Read it now! buff.ly/RALUtD4

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ComputerTalk @iceComputerTalk

4 days ago

Struggling with high call center costs? Check out our blog to learn 10 ways you can reduce them! computer-talk.com/blogs/10-easy-…

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ComputerTalk @iceComputerTalk

5 days ago

Our next Slice of ice webinar is just one week away! Join us on September 10th at 12:00 PM ET to learn how you can use real-time dashboards to make informed decision-making quick and easy! Register now: buff.ly/LFWg5AZ

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ComputerTalk @iceComputerTalk

5 days ago

Keeping contact center wait times low is important for both customer satisfaction and agent well-being. Read our latest blog to find out how you can reduce your wait times! computer-talk.com/blogs/how-to-r…

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ComputerTalk @iceComputerTalk

5 days ago

Meet our new hire, Morris Ho! A fun fact about him is that he recently ranked 9th out of 253,265 players on the iOS Crossy Road game leaderboard, with a score of 1106. 🎉We are so excited to have him join our QA team this term 😀 #NewHire

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ComputerTalk @iceComputerTalk

5 days ago

Meet our new hire, Haoyang Luo! A fun fact about him is that he once punched a mosquito out of the air mid-flight. 🦟 We are so excited to have him join our RND team this term 😀 #NewHire

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ComputerTalk @iceComputerTalk

6 days ago

Security and compliance are non-negotiable in today’s call centers. Discover how Teams helps call centers stay secure, efficient, and regulation-ready. Read more 👉 buff.ly/cfWvA3S

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ComputerTalk @iceComputerTalk

a week ago

💦 Jumping into the long weekend like… Here’s to taking a break, soaking up the sunshine, and celebrating all your hard work. Happy Labor Day! Enjoy the long weekend! 🙌

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ComputerTalk @iceComputerTalk

a week ago

Our journey with Microsoft started long before Teams. Over the years, ice Contact Center has grown alongside Microsoft's platforms. Check out our blog for a deep dive into our history with Microsoft and where we stand today: buff.ly/d3ENLIY

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ComputerTalk @iceComputerTalk

2 weeks ago

Discover how ice Contact Center is revolutionizing modern call centers with AI-powered features and smooth business application integrations. This video breaks down how smart tech can make your support smarter, faster, and more connected. Watch now 👉 buff.ly/4M2sIA2

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ComputerTalk @iceComputerTalk

2 weeks ago

Our next Slice of ice webinar on September 10th is your chance to dive into one of the features they tested for our latest release: real-time dashboards. Secure your spot today👉 buff.ly/LFWg5AZ

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ComputerTalk @iceComputerTalk

2 weeks ago

Lunch tastes better with great company! 🌟 We had another CEO-hosted team lunch, and it was the perfect midweek boost. These moments remind us how valuable it is to pause and connect outside the office routine. Plus, it's a good way to wrap up the summer 🏖️ #TeamLunch

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ComputerTalk @iceComputerTalk

2 weeks ago

In today's call centers, QA is more than just compliance - it's the key to unlocking agent potential. From setting clear KPIs to leveraging AI, QA drives consistency and customer trust. 👉 Read more on best practices for call center QA: buff.ly/B3EplmX

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ComputerTalk @iceComputerTalk

2 weeks ago

Happy Monday! This week, we'll be highlighting our Product QA team and some of the great work they do. Stay tuned to learn more! 🙂

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ComputerTalk @iceComputerTalk

2 weeks ago

💡 Data-driven reporting is the key to better customer experiences. See how iceReporting helps track performance, reduce wait times, and improve satisfaction. Read the full blog to learn more👉 buff.ly/ldVYPfr

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ComputerTalk @iceComputerTalk

2 weeks ago

From AI insights to faster resolutions, Microsoft Teams contact centers are reshaping how organizations deliver customer service. Check out the full blog here👉 buff.ly/NFztODd

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ComputerTalk @iceComputerTalk

3 weeks ago

Not your average lunch break… 👀 This month, our CEO has graciously hosted weekly team lunches! These are all about taking a break, recharging, and bonding over some seriously good food 🍕 They're the perfect excuse to step away from our desks and enjoy good company.

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ComputerTalk @iceComputerTalk

3 weeks ago

Real-time dashboards help teams identify issues quickly, make smarter decisions, and boost overall service quality. 💡 Discover how these tools can transform your call center in our latest blog: buff.ly/rjE3DHx

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ComputerTalk @iceComputerTalk

3 weeks ago

This week, we've been highlighting our R&D team and all the great work they do. Our next Slice of ice webinar is a great opportunity to learn more about it! Join us virtually on September 10th to learn all about real-time dashboards. Register now: buff.ly/6tRyk0J