IT QUALITY INDEX @itQualityIndex

IT Quality assessment and bechmarking method, IT QMS, trainings and certifications. IT Quality Index body of knowledge: ISBN 9798543925812 itqualityindex.com international Joined April 2016

Tweets

3K
Followers

569
Following

1K
Likes

4K

IT QUALITY INDEX @itQualityIndex

20 hours ago

The outputs of an IT Quality Index assessment provide explicit evidence of a structured approach to improvements, as suggested in Clause 10 of ISO 20000. Without this, IT departments often miss the mark

0 0 0 15 0

Download Image

IT QUALITY INDEX @itQualityIndex

5 days ago

No single quantitative metric should be endlessly improved—there’s always interdependency with others. Qualitative management means balancing what, why, and to what level we pursue metrics, or using composite indicators to capture multidimensionality.

0 0 0 34 0

Download Image

IT QUALITY INDEX @itQualityIndex

2 weeks ago

IT often mistakes IT quality for IT service quality. But internal IT should be seen systemically — requiring multidimensional quality assessment.

0 0 1 33 0

Download Image

IT QUALITY INDEX @itQualityIndex

a month ago

Quantitative and qualitative metrics have structural differences. Quantitative metrics work well for regular, predefined tasks—but this type of work is increasingly automated.

0 0 0 50 0

Download Image

IT QUALITY INDEX @itQualityIndex

a month ago

IT Quality Index assessments, benchmarking, and improvement identification can serve as explicit evidence of compliance with ISO/IEC 20000-1:2018 (Part 10: Improvements). Many IT departments struggle to demonstrate compliance with other forms of evidence.

0 0 0 45 0

Download Image

IT QUALITY INDEX @itQualityIndex

a month ago

Reframing Quality Management: Combining EFQM and the IT Quality Index itqualityindex.com/reframing-qual…

0 0 1 29 0

IT QUALITY INDEX @itQualityIndex

a month ago

The flood of quantitative metrics from IT ticketing and monitoring hides a deeper issue: we ignore qualitative metrics. As IT work shifts away from repetition, quantitative metrics become less relevant—and dangerously misleading. Example of quantitative metrics:

0 0 1 51 0

Download Image

IT QUALITY INDEX @itQualityIndex

2 months ago

An IT Quality Index assessment can also serve as explicit evidence of compliance with ISO 20000 Clause 10 — Improvement.

0 1 1 61 0

Download Image

IT QUALITY INDEX @itQualityIndex

2 months ago

In IT Quality Index assessments, the People Analytics component is often underdeveloped. Yet structured skills assessment, gap identification, and development planning are core to good IT governance—and essential to overall IT quality. #itQuality

0 0 1 43 0

Download Image

IT QUALITY INDEX @itQualityIndex

2 months ago

“Continual improvement effort” sounds good—but it’s misleading. Modern IT work is flexible and ever-changing. Quality management must follow the shifting focus, not stick to rigid routines.

0 0 0 32 0

Download Image

IT QUALITY INDEX @itQualityIndex

2 months ago

Most IT departments don't need full ISO/IEC 20000 adoption. Still, applying key parts helps demonstrate good IT governance—with clear evidence. An IT Quality Index assessment is an efficient way to support this. #itQualityIndex #ISO20000