Jim Tincher, CCXP @jimtincher
Heart of the Customer founder and nationally recognized customer experience expert, journey mapper, speaker, author, and entrepreneur. heartofthecustomer.com Minneapolis, MN Joined March 2008-
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A game-changing #CX strategy for #B2B companies is finally here! Pre-order my new book, #DoB2BBetter and get launch team membership—including all these #free bonus gifts! To redeem this limited-time offer, just fill out the form at: hubs.la/Q01km4fQ0
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Jim Tincher, CCXP retweeted
Is experience a key ingredient of great CX leadership? Malcolm Gladwell said that to be successful in a domain, you need 10k hours of practice. But not for successful customer experience leadership, says @jimtincher. #custexp ow.ly/2ma450HyGja
We all heard about the @AmericanAir pilot with the Let's Go Brandon sticker on his luggage. That didn't bother me, because it was his personal gear. But today, my flight attendant had a Trump Pence pin on WHILE servicing passengers. Not a great customer experience. 1
Follow the Chain of CX Value to Drive Impact heartofthecustomer.com/follow-the-cha…
Backorder Issues: The High Cost of Reduced Inventory heartofthecustomer.com/four-ideas-for…
Six Ways to Show B2B CX Value heartofthecustomer.com/six-ways-to-sh…
Interview: Kate Nightingale of Style Psychology heartofthecustomer.com/interview-kate…
Turn Your Dashboards Up to 11 heartofthecustomer.com/turn-your-cust…
One Size Fits All? Not for Metrics! heartofthecustomer.com/no-magic-metri…
Don’t Leave Your Customers in the Dark! heartofthecustomer.com/whats-happenin…
Interview: Creating a Clean Experience heartofthecustomer.com/interview-offi…
Learn From West Elm’s Missed Opportunity heartofthecustomer.com/learn-from-wes…
The Truth About Moments of Truth heartofthecustomer.com/the-truth-abou…
Rich Emotions Can Overcome Poor Quality heartofthecustomer.com/rich-emotions-…
Fun Read/Flawed Approach (Book Review) heartofthecustomer.com/fun-read-flawe…
Jim Tincher, CCXP retweeted
I’d like to announce that I’ll be calling 2021 “2020” until she gets her shit together.
Jim Tincher, CCXP retweeted
Donald Trump must be held responsible for inciting today’s terrorism f-st.co/RtcIimL
Jim Tincher, CCXP retweeted
Today is a reminder, a painful one, that democracy is fragile. To preserve it requires people of good will, leaders with the courage to stand up, who are devoted not to pursuit of power and personal interest at any cost, but to the common good.
Learn Everything You Need to Know About CX From ’80s Music heartofthecustomer.com/learn-everythi…
2021: The Year of CX Data heartofthecustomer.com/cx-data-2021-t…
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