Michelle Hawley @msophiahawley
Senior Editor at @SimplerMediaGrp. Writer and Journalist for @CMSWire, @GetReworked & @VKTRNow. linkedin.com/in/michellethe… Pennsylvania Joined October 2013-
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Michelle Hawley retweeted
Discover the AI revolution in customer service. In our latest episode of Beyond the Call 📞, Raj Krishnan from @Microsoft shares insights on enhancing support without replacing the human touch. bit.ly/3PX7lAg #AIinCustomerService #TechTransformation
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Discover the AI revolution in customer service. In our latest episode of Beyond the Call 📞, Raj Krishnan from @Microsoft shares insights on enhancing support without replacing the human touch. bit.ly/3PX7lAg #AIinCustomerService #TechTransformation
Not bad, @TMobile, not bad. Customer service rep ended the call with, "And please don't forget ......." And I thought what would come next would be, "to check us out on tmobile(dot)com...." Instead, I got, "......to put a smile on your face." I complied. 😀
1/6 🧵 Exciting insights from @cmswire's CMO Circle where we chat with @johnsonkathiec, the new CMO of @Sitecore. Kathie unveils her 30-60-90 day plan emphasizing people, process and performance to navigate the dynamic marketing landscape.
Awesome catching up with these two digital experience powerhouses at #AdobeSummit @cathymcknight @lizkmiller crazy it's been a decade of getting great takes for @cmswire content from this pair.
Stay safe out there everyone So I had 2 books of Stephen King in my car and someone broke in and left 4 more
Ever feel like your customers are taking the road less traveled? You design an app thinking "this is so intuitive!" Yet somehow, users are still getting lost?
SEOs after writing 1 meta description
How have digital workplace trends been evolving over the past year? Take our annual “State of the Digital Workplace” survey to share your opinion and get a free copy of the finished report! bit.ly/3Sme2MF
Google's @searchliaison says author bylines do not help you rank better in Google Search and more... seroundtable.com/google-author-…
“Tomorrow I’ll get up and workout at 6:00 am!” Me at 9:00 am. 📸: @LakeClarkNPS
It is time once again for our annual reminder:
When James Joyce decided to revise a manuscript, editors wept.
I'd pay top dollar for a novel set here.
The town of Whittier, Alaska, is known for having nearly the entire population living in a single apartment building. The building is called Begich Towers, a 14-story apartment complex that houses about 90% of the town's residents (total: 272). This has earned Whittier the…
Mountains…like flat land, but at an angle. 📷@GrandTetonNPS
The full moon setting behind the San Ysidro Mountains this morning (Photo: Sicco Rood).
And for some good news: more than a thousand pink flamingos flew to the Tuzly Estuaries National Park (Tuzlovski Lymany) in Odesa region. This is the largest number of such bird kind recorded in the park in the history of observations. Pink flamingos in Odesa region are not…
Your house is not haunted, there's a raccoon in your attic. And that is much, much worse.
Just leave me alone.. 😂
Join the ranks of numerous CX professionals, marketing managers, directors & vice presidents and digital experience experts who have already engaged with the State of Digital Customer Experience Survey. –> Begin the survey: bit.ly/3RYVkMq By being among the first 110…
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