parcelLab @parcellab_en

We bring people and brands closer together 📦 bit.ly/3ARxAj9 LDN | Munich | Boston Joined April 2018

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parcelLab @parcellab_en

3 weeks ago

We see you're fully immersed in your new album era. That's cool. We'll be here waiting. Don't make your next song be about losing your customers' loyalty. 🤠💅

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parcelLab @parcellab_en

4 weeks ago

Even the best product can’t compete with zero communication after the sale. Post-purchase is make or break.😉

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A sale isn’t the end of the journey. It’s the start of YOUR REPUTATION as a brand. Industry's brand leaders are rethinking what happens after checkout and using AI to turn every shopping moment into a moment of trust. If you’re not investing here, your competitors already are.

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parcelLab @parcellab_en

a month ago

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parcelLab @parcellab_en

a month ago

Excited to announce: we went on a shopping spree… and didn’t have to print a single return label.

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parcelLab @parcellab_en

2 months ago

You trusted your favourite brand with your money… and they vanished like an ex. No updates. No tracking.

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parcelLab @parcellab_en

2 months ago

Gen Z vs. Millennials: Hear what your customers aren’t telling you. We went straight to the source. Real shoppers, real insights. From loyalty drivers to deal breakers, we’re unpacking what makes generations tick (and scroll). Leading retailers are already adapting. Are you?

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parcelLab @parcellab_en

2 months ago

The classic blame game: Customer wants answers. Brand blames carrier. Carrier blames brand. And the order? Still missing. 👻

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parcelLab @parcellab_en

2 months ago

Returns are broken. We're fixing them. And we're doing it with the industry's first Returns App Store. It's coming soon, sign up to get in line and lead the returns revolution: Be among the first to experience the future of returns: parcellab.com/app-store/?utm…

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parcelLab @parcellab_en

2 months ago

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parcelLab @parcellab_en

2 months ago

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parcelLab @parcellab_en

2 months ago

We’ve just earned 27 @G2dotcom badges in the Summer 2025 reports! 🎉 From Package Tracking to #ReturnsManagement and now a Leader in #Enterprise Package #Tracking, this means so much because it’s based on real customer feedback 🙌 🔗 lnkd.in/dqqaBxz7

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parcelLab @parcellab_en

3 months ago

Missed our last live demo with our Global Head of Solution Consulting? No worries—another's coming up! 📆 June 25th , 10:30 am ET / 3:30 pm BST ✅ Live walkthrough ✅ 10-min Q&A ✅ Real tips to boost retention & revenue 🔗 Save your seat: parcellab.com/live-demo-show…

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parcelLab @parcellab_en

3 months ago

Sometimes you just want to... 👊💥👏💥

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parcelLab @parcellab_en

3 months ago

👀 We’re launching the industry’s first and only Returns App Store! Be the first to: ✅ Lead the returns revolution ✅ Join our elite retailer community ✅ Unlock a connected ecosystem ✅ Get a free returns audit 💪 Sign up now: parcellab.com/app-store/?utm…

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parcelLab @parcellab_en

3 months ago

This week, we asked Top #RetailVoices one powerful question: “If you could describe the world of #Retail in one word, what would it be?” 💡 Their takes? Retail doesn’t stand still. Agility wins. The #CX leaders who thrive are the ones that are adapting, everyday.

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parcelLab @parcellab_en

3 months ago

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parcelLab @parcellab_en

3 months ago

🎙️ The CX Mixer podcast is back! Our host chats with #CX leads from @CarawayHome & @mycarpe to talk scaling support with lean #Teams, tech-powered efficiency, and owning the entire #CustomerExperience. 🎧lnkd.in/g28DaSEQ lnkd.in/gMDbSG6k lnkd.in/g6e7qnjy

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parcelLab @parcellab_en

3 months ago

You're welcome 💅

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parcelLab @parcellab_en

3 months ago

#Retailers should focus on #Loyalty and seamless #PostPurchase experiences. In a crowded market, a transparent, end-to-end journey builds engagement and drives growth. Hear from one of the Top #RetailVoices at @jlandpartners on where retail is heading.