Prakash C @prakashc77
Expertise in setting up the entire life cycle of Social Media Services from setting up a brand/company on Social Media and realizing the true value it offers x.com/genisyssocial Bengaluru, India Joined March 2012-
Tweets20
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Followers56
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Following172
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Likes10
Prakash C retweeted
5 tips for effective #socialcustomerservice planning in 2016 bit.ly/1IUbIWI #cx #socialcustcare
Gartner predicts that by 2020, 90% of businesses will use social media for customer service. See more at: sentimentmetrics.com/blog/2015/10/1…
Growing your reach
.@forrester:77% of adults say valuing their time is the most important thing a company can do to provide good service.bit.ly/1WIBt2c
According to @nielsen 33% of customers prefer to contact brands via social media rather than phone.bit.ly/1WIBt2c via @Schneider_Says
According to @JDPower, ~67 percent of consumers now use social for #custserv. bit.ly/1WIBt2c via @Schneider_Says
How To Get Set Up Buyable Pins On Pinterest disq.us/8weag5
Social Media Command Centers
Should check this out
Customer Service on Social Media is critical to Biz
Customer Service on Social Media is critical to Biz
Prakash C retweeted
How To Use #SocialMedia To Promote Your Products bit.ly/1LLBWKl
You have no clue how many mails I have sent and how many calls i have had with you all
Social listen,monitor,engage..; there is much more one can achieve than just that;migrate the sentiments and that will need art and science
Setting up your brand on Social Media -Need to get your first few steps going and the rest will will easily fall in place.Drive +ve traction
Social Engagement , of the samples I have seen across brands,there definitely needs a great level of customer service to derive the delight
Things are definitely heading that way..
These facts definitely indicate that Customers Services will soon centralize around Social Media Contact Center.
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