Supportman @supportmanHQ

Intercom Metrics & Ratings in Slack for Support Teams supportman.io Joined February 2020

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Supportman @supportmanHQ

5 hours ago

Peer reviews land softer and stick longer. Try a weekly QA buddy hour. #SupportLeaders

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Ever get a 3-star rating and wonder what really went wrong? Sometimes the fix isn’t about your agents at all, it’s about the platform. Here’s how a quick QA follow-up turned one “meh” rating into real insight. #Support #CustomerSupport #CXLeadership

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Supportman @supportmanHQ

5 days ago

Prevent > apologize. A small QA team, with just a few chats a week, led to higher CSAT and real product fixes. It started with negative CSAT, went deeper on fewer reviews, and added screenshots to close the loop. #custserv #SupportOps

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Supportman @supportmanHQ

3 weeks ago

Elyse Mankin changed how I think about recognition. She starts every 1:1 with: “How do you like to be praised?” It’s a small question with a big impact. Some want a Slack shoutout. Others just want a quiet thank you. You won’t know unless you ask.

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Supportman @supportmanHQ

3 weeks ago

Nothing bonds a team like last-minute QA panic 🤝 Midnight spreadsheets > trust falls.

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Supportman @supportmanHQ

3 weeks ago

Support teams won’t be replaced by AI. They’ll be replaced by teams using AI well. Lead the change. #CXleadership

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Supportman @supportmanHQ

3 weeks ago

Don’t fake empathy with AI. Just be a bot. Be useful. Be fast. Nobody’s fooled anyway. #CX #CustomerSupport

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Supportman @supportmanHQ

3 weeks ago

Your AI is only as good as your data. And your data is only as good as your agents. Garbage in, garbage out. #SupportOps

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Supportman @supportmanHQ

3 weeks ago

Chatbots can handle password resets. They can't rebuild trust after a failed experience. Humans still matter. #CustomerExperience Watch the full episode for more on designing AI that builds trust → youtu.be/-tn1xctoX98

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Supportman @supportmanHQ

4 weeks ago

Not the way we thought that was gonna go. #QAfeedback #CX

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Supportman @supportmanHQ

4 weeks ago

Supportman lets you track Fin’s quality by product area. We found "Page Editor" tickets took the longest. Next step? Better docs, better training, and faster replies.

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Supportman @supportmanHQ

a month ago

Generative vs. Agentic AI: 🧠 One writes ⚙️ One acts Know the difference before you buy the hype.

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Supportman @supportmanHQ

a month ago

When you schedule 'QA feedback' for your 1:1 and accidentally create a 6-day anxiety retreat for two.😅 #CustomerSupport #CX

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Supportman @supportmanHQ

a month ago

Your tagging system is a goldmine. Supportman + Intercom tagging = 🔍 See where tickets spike 📉 Identify doc gaps 📈 Improve deflection Even if you’re using Fin.