Susan Borenstein @BorensteinSusan
passionate sales professional, traveler, foodie, baker, mom. My views are my own Toronto Joined June 2014-
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Say goodbye to difficult upgrades, rigid functionality, complex integrations, expensive maintenance, and multiple vendors. Move your contact centre to the cloud to provide more human customer service experiences. Learn more, here: #MyFive9 @Five9 livesocial.seismic.com/tjqeVz
Will Walsh, Technical Solutions Marketing Manager at @Five9, explains why CCaaS is efficient, effective and engaging. Read on via @callcentrehelp. livesocial.seismic.com/tkTynz
"@Five9 is clearly now focusing on global expansion...It has strong momentum in North America and an impressive global footprint from existing customers with international seats," says independent analyst & founder of @TalkingPointz, @DaveMichels. Read on. livesocial.seismic.com/tjQ71p
16 March webinar with @Five9_EMEA | How to Elevate Your Digital #CX Strategy. Elevate your CX strategy and design more personalised experiences across various digital channels and live agents. Learn more and register now: livesocial.seismic.com/txUWfJ
Discover how @OnecomUK deployed a fully managed, fully resilient, highly available Cloud Contact Centre and Call Recording solution to File Dynamics with the partnership of @Five9 and @Microsoft. Read on. #PartnerPowered livesocial.seismic.com/t1oYIf
#EnterpriseConnect has announced the finalists for the Best of Enterprise Connect awards program--and @Five9 is excited to be a finalist for Overall Best in Enterprise Connect! @enterprisecon #CX livesocial.seismic.com/tkHLhW
Discover all of the latest updates, insights and future developments from @BritannicTech and learn more about their partnership with @Five9. #PartnerPowered livesocial.seismic.com/tC385N
Babble has been named the winner of the Partner Excellence Award by @Five9, a leading provider of the intelligent cloud contact centre. Congratulations! #PartnerPowered @contactcentres livesocial.seismic.com/tmctsO
The @Five9 2022 Global Partner Award winners have been announced! Read on to see this list of incredible recipients: #PartnerPowered livesocial.seismic.com/tK_4oh
How BPO can save you time, stress, and money featuring @Five9. Read on. livesocial.seismic.com/tgtZ5J
Join @seakobi as he interviews Blueprint for the Contact Center of the Future author, @EbullientErin, and learn why you shouldn't rush into a contact center buying decision – or do it alone. Register now! #MyFive9 @Five9 livesocial.seismic.com/t6_iPN
Watch this on-demand webinar to learn from @McKesson Director of Vendor Solutions Ed Albrektsen about how McKesson applied #AI to improve their prescription refill process, cut down on repetitive tasks, and more. #CustomerSuccess #MyFive9 @Five9 livesocial.seismic.com/t3zNxz
MCM expands its managed services portfolio with full support for @Five9 #contactcenter solutions via XTT, enabling @MCMTelecom customers in Mexico to deploy integrated #CCaaS and #UCaaS solutions. #PartnerPowered livesocial.seismic.com/teRP15
Visit @Five9 and @Zendesk in the World of AI in Hall 2, Stand 2A26 @ccw_berlin! Join us to learn how #AI can improve customer interactions and help you deliver better #CX. #PartnerPowered livesocial.seismic.com/tMU-Bg
Hear from @NexRepOfficial CEO Teddy Liaw on how a 1099 workforce has helped him grow his business and create positive change in the communities NexRep operates in. Watch now. #CustomerSuccess #MyFive9 @Five9 livesocial.seismic.com/tFna3h
Join us for a demo webinar where we'll walk through how @Five9 Analytics can track and measure personalized metrics that matter to your business. Register now! livesocial.seismic.com/tW41lC
Watch this on-demand webinar to learn how you can elevate your self-service and digital engagement with multi-modal experiences, rich experience for digital channels, and more. #MyFive9 @Five9 livesocial.seismic.com/tmtMGP
Cloud platform @Five9 opens European R&D hub in Portugal via The Tech Capital. Read to learn more. @thetechcapital_ livesocial.seismic.com/t03jWy
"Going into 2023, retailers should secure their promises with intelligent virtual assistants (IVAs) to provide customers with real-time delivery updates," says @JWWTweets, Director of Vertical Marketing at @Five9. Read on. @etail livesocial.seismic.com/t9EgzF
Delivering high-quality care remains the top priority for #healthcare providers. Find out how you can build loyalty by using the contact center to improve the patient experience. #MyFive9 @Five9 livesocial.seismic.com/t7KnkI
Jenelle Koch @jenellekoch85
25 Followers 431 Following
Telarus @telarus
8K Followers 6K Following Telarus is a top Technology Services Distributor that facilitates sales for all top data, voice, & cloud providers in the country. Data, Voice, Cloud: Mastered.
William Irvine @William1rvine
313 Followers 953 Following B2B Comms strategist and seller. Father, Husband and piss poor BBQ'er. Tweets a mix business related & random rubbish but all my own.🏴
Steve Kauffman @SteveKauffman2
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alejandro villordo @alejand11561476
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GREG @GregSmithAvaya
161 Followers 1K Following Die Hard Toronto sports supporter...except Argos, Go Cats Go I want a robo umpire Sometimes it is better to be lucky than good
Sam Fiorino @Samf_CX_MRX
2K Followers 3K Following Canadian Customer Experience Insights and Marketing Research Professional @_Phase5, CXPA member. Views are my own. #CX #MRX #VOC #Insights
Janeen @jjmp62
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Fred Ricles @fredricles
260 Followers 458 Following Out of box thinker, digital native, tech sales/mktg Swiss army knife, healthcare, info security, HIPAA, HIT, Cloverleaf, http://t.co/PSTYLNpkZb
Matt Whipple @MattW_Voice
20 Followers 113 Following A Voice Biometrics and Fraud Prevention Enthusiast. Fraud might be everyone's problem but the views expressed here are my own.
Jeff Hopper @jeff_hopper
699 Followers 2K Following Vice President, Business Dev. at LumenVox - raconteur and avid lifelong learner. All views & opinions in this account are strictly my own personal musings.
LumenVox @LumenVox
762 Followers 638 Following Industry leading AI-driven speech and voice recognition #SpeechRecognition #VoiceBiometrics #AI #CX #VoiceFirst
Caitlin Docherty @CaitieDee
179 Followers 751 Following #HumberPR grad. U of T alumni. Horror movie connoisseur. Amateur foodie. Opinions are my own.
steven brandt @stevenb75471452
11 Followers 149 Following i am a loving caring and honest man and also i love to be with my dogs
TRT International @TRTIntl
945 Followers 4K Following TRT International is an international freight forwarding company and warehouse located in Port Newark / USA
Amanda Traynor @AmandaTraynor3
50 Followers 193 Following feminist, wife, aunt, ardent advocate of women and animals💗
John Smith @FindJohnConnor
662 Followers 4K Following Human friendly person doing normal tasks to social connect with happy friends. Kittens..
Michael Garey @gareyavaya1
181 Followers 955 Following Client Manager @Avaya_Canada. Dave Matthews Band freak, aspiring comic and lifetime off season junior bodybuilder.
John Kelada @johnkelada
96 Followers 335 Following
Damien Fullerton @DamienFullerton
56K Followers 59K Following Marketing, Real Estate, Business and Sales. Family Co-Founder with @iris_fullerton | Leading Transportation Revolution as VP Sales & Marketing at SPT Holdings
Futura Analytics @FuturaAnalytics
7K Followers 6K Following Futura Analytics is a data-driven #fintech company, providing finance #algorithms, #blockchain technology, APIs and #consulting for your competitive advantage
Tracey Carr Snyder @tcarrsnyder
112 Followers 300 Following iTCS Consulting Services Inc. Contact Centre/CX Consulting, Foodie, Certified Tea Sommelier, Nature lover, Uke player, Positive Thinker, Philanthropist
Alex Orozco @AlexOro31746302
6 Followers 85 Following
Data_Driven @datadrivenops
218 Followers 853 Following Passionate about how data are changing operations management, businesses and our world.
Jay @ HeyOrca @JayBoMarketing
80 Followers 160 Following Marketing guy at @HeyOrca. Also sometimes known as @jeowulf.
Jay Borenstein @jeowulf
882 Followers 1K Following Cartoon character come to life. RTs a lot of art and nerdy stuff. Sometimes marketer. Icon by @BallBots.
Alan Hylton @ahyltonnj
83 Followers 444 Following
Reba @Raauslander
145 Followers 476 Following Healthcare PR story teller and innovator, working with companies and organizations changing the future of medicine.
Start.ca @startca
7K Followers 214 Following Ontario's friendly internet, TV, and home phone service provider since 1995 :) https://t.co/14eTB7nqDm
Five9 @Five9
15K Followers 11K Following Five9 strives to bring joy to customers, agents, and your bottom line. Learn about our cloud contact center services, omnichannel, AI, and more: https://t.co/ltYUYvXqdX
Pizzaville @pizzaville
963 Followers 777 Following Stone Baking Since 1963 Fiercely Canadian, Authentically Italian!
COVID Test Finders @C19TestFinders
16K Followers 4K Following Looking for COVID-19 tests... and finding them 🕵🏼♀️ 🕵🏾 Helping you access and use free RATs to curb the transmission of COVID-19 🧪 #FreeTheRATs advocacy
Hudson's Bay | La Bai.. @hudsonsbay
136K Followers 2K Following The essential space for life, style and culture. | L’endroit où la culture, la vie et le style sont à l’honneur.
Dave Michels @DaveMichels
47K Followers 40K Following Founder of TalkingPointz. Enterprise Comms Pro. TalkingPointz Insider Report. #CX #UCaaS @NoJitter Want to converse? Find me on LI.
Jeff Lawson @jeffiel
46K Followers 155 Following Owner of The Onion. Entrepreneur, ex-CEO and cofounder of Twilio. NYT Worst Selling author.
twilio @twilio
83K Followers 9K Following Developers love us. Enterprises trust us. Power your customer engagement innovation with Twilio.
Matthew Walzer @matthewwalzer24
1K Followers 3K Following Writer of #NikeLetter | Advocate for people with disabilities|FGCU Alum
Vaccine Hunters Canad.. @VaxHuntersCan
233K Followers 21 Following Helping eligible Canadians find vaccines. See who's on our team here: https://t.co/AYbOrfHQqU. Media Inquiries: media AT vaccinehunters DOT ca
Brett Shockley @BrettShockley
973 Followers 315 Following CEO/CoFounder Journey | Board Member | Keynote Speaker | Founder Spanlink & Calabrio | Former SVP/CTO Avaya & VP/GM Cisco | Former Guinness World Record Holder
Giada Vegas @GiadaVegas
12K Followers 406 Following Celebrity chef, television personality and best-selling author, Giada De Laurentiis brings her culinary experience to Las Vegas with her first restaurant.
Giada De Laurentiis @GDeLaurentiis
1.6M Followers 187 Following #Chef, #Author, #Mother and #Founder of @giadzy
Ree Drummond - The Pi.. @thepioneerwoman
1.2M Followers 654 Following Wife of a cowboy. Mother of four. Lover of butter. Amen.
Sam Fiorino @Samf_CX_MRX
2K Followers 3K Following Canadian Customer Experience Insights and Marketing Research Professional @_Phase5, CXPA member. Views are my own. #CX #MRX #VOC #Insights
Matthew Clare @MatthewJClare
331 Followers 161 Following Google Chrome Enterprise CCaaS Partner Manager, CCaaS and CX Evangelist, Loving Husband, Father, and Rock Star
Sheila McGee-Smith @McGeeSmith
15K Followers 2K Following Contact center/enterprise communications industry analyst. NYC born and bred, concrete jungle where dreams are made of.
Kirstine Stewart @kirstinestewart
38K Followers 1K Following 🧵@kstew_1 🌌 [email protected] Author @randomhouse #OurTurn. x-@Twitter, CBC, HallmarkChannel, HGTV 🇨🇦in🇺🇸
Kathy Sobus @KathySobus
282 Followers 246 Following Customer Experience Expert I'm crazy about all customer experiences- I love the stories - good and bad! I make it easy for others to provide good service.
Jeff Hopper @jeff_hopper
699 Followers 2K Following Vice President, Business Dev. at LumenVox - raconteur and avid lifelong learner. All views & opinions in this account are strictly my own personal musings.
Matt Whipple @MattW_Voice
20 Followers 113 Following A Voice Biometrics and Fraud Prevention Enthusiast. Fraud might be everyone's problem but the views expressed here are my own.
LumenVox @LumenVox
762 Followers 638 Following Industry leading AI-driven speech and voice recognition #SpeechRecognition #VoiceBiometrics #AI #CX #VoiceFirst
Avaya DevConnect @devconnect
9K Followers 282 Following Join Avaya's developer and partner program for communications application developers - It's FREE to sign up.
Greg Curry @gcurry9
105 Followers 115 Following
Netagen @NetagenCanada
416 Followers 169 Following Netagen, formerly Combat Networks, is launching into the future of information and communication technology (ICT) solutions.
Kelly Clarkson 🍷�.. @kellyclarkson
11.7M Followers 138 Following I sing & write sometimes. I say things others think I shouldn’t say sometimes. I host the @KellyClarksonTV all the time.
Stan Meissner @mndirt
49 Followers 188 Following Semi retired racing writer and photographer, guitar loving rockin grandpa.
National Post @nationalpost
1.0M Followers 214 Following News, analysis and commentary by the National Post.
Startup Grind @StartupGrind
517K Followers 1K Following The leading community for people building, working with and investing in startups.
Marianne Harrison @MHarrisonJH
922 Followers 10 Following President & CEO @johnhancockusa. Focused on leadership, innovation & a customer-focused culture. Passionate about family, community & philanthropy.
Manulife Newsroom @ManulifeNews
4K Followers 648 Following Your resource for the latest company news. We operate as @JohnHancockUSA in the United States, and @Manulife elsewhere. Terms of Use: https://t.co/lZipkLnBrv
Damien Fullerton @DamienFullerton
56K Followers 59K Following Marketing, Real Estate, Business and Sales. Family Co-Founder with @iris_fullerton | Leading Transportation Revolution as VP Sales & Marketing at SPT Holdings
John Kelada @johnkelada
96 Followers 335 Following
Futura Analytics @FuturaAnalytics
7K Followers 6K Following Futura Analytics is a data-driven #fintech company, providing finance #algorithms, #blockchain technology, APIs and #consulting for your competitive advantage
The Globe and Mail @globeandmail
2.0M Followers 1K Following Canada's national news organization. Customer care: @GlobeHelp. Share info with us anonymously: https://t.co/ROPEUBZwoO
Danton @_DanAnton
26K Followers 28K Following
WIRED @WIRED
10.0M Followers 452 Following Where tomorrow is realized || Sign up for our newsletters: https://t.co/webmuFK9lN
VentureBeat @VentureBeat
710K Followers 2K Following Obsessed with covering transformative technology.
SiliconBeat @siliconbeat
5K Followers 491 Following The official technology blog of The Mercury News. Est. 2004, re-launched in 2012. Home of Good Morning Silicon Valley.
Forbes @Forbes
20.0M Followers 5K Following Sign up now for Forbes' free daily newsletter for unmatched insights and exclusive reporting: https://t.co/LAKg7gIfDJ
Harvard Business Revi.. @HarvardBiz
5.8M Followers 211 Following The best ideas in business and management to help people, organizations, and economies work better.
TechCrunch @TechCrunch
10.3M Followers 460 Following Technology news and analysis with a focus on founders and startup teams. Got a tip? https://t.co/J0WxnZxSRY
Data_Driven @datadrivenops
218 Followers 853 Following Passionate about how data are changing operations management, businesses and our world.
Cathy Honor @cathyhonor
135 Followers 108 Following
Glen Gilmore #AIforGo.. @GlenGilmore
281K Followers 39K Following Esq ⚖️ | TIME "man of action" 📕Author | 🏛Former Mayor | Educator | Vet | @HealthcareLdr #TechForGood #5G #Cloud #GenAI |#AIforGood Summit🇺🇳 #AIMCongress🇦🇪
Caitlin Docherty @CaitieDee
179 Followers 751 Following #HumberPR grad. U of T alumni. Horror movie connoisseur. Amateur foodie. Opinions are my own.
mhylton @mhylton
105 Followers 40 Following Product Marketing Professional Interests include #bonsai trees @eastbaybonsai and @sfgiantsOnly transcribing 5-10% of your recorded statements because of the high cost of human transcription? @LumenVox Automated Speech Recognition with Transcription helps improve affordably, efficiently & compliance. Learn More: bit.ly/3IqHOdj #voicetech #CX #AI #insurance
Did you hear? @twilio is integrating @LumenVox’s speech and voice recognition technology into its own cloud communications platform. via @FindBiometrics: bit.ly/358410L #voicetech #voicefirst #speechrecognition #CX #cloud
Discover the difference a modern Automatic Speech Recognition (ASR) solution can make to optimize your speech transcription efforts. Download the @LumenVox eBook to learn how: bit.ly/32ILDug #SpeechRecognition #VoiceTech #AI #Transcription #CX #Automation
How did one organization save an average of $7 million annually for a 400-agent call center? Download the eBook to learn how @LumenVox Call Progress delivers on accuracy & efficiency: bit.ly/3lLAT4S #outbound #predictivedialer #contactcenter #CX #speechrecognition
What It Takes to Deliver World-class Voice Experiences bit.ly/3rmhqLF via @nojitter #VoiceFirst #SpeechRecognition #CX
The Chatbot space is diverse and the use cases for #chatbots is increasing rapidly. Recently, Enterprise chatbots are picking up popularity and are the newest AI #chatbot. Learn how your enterprise can take advantage of this trend bit.ly/3xgiZKn
Predictive auto dialers for the contact center have been around since the 80's, but never have they been more intelligent than they are now with @LumenVox Call Progress Analysis software. Learn more: bit.ly/3wH6d8p #CCTR #CX #CustServ
Today, we honour Dr. Martin Luther King, Jr. who taught us so profoundly about the importance of racial equality, justice and a better life for all. Lessons from his teachings can help us lead more effectively through challenges bit.ly/3bUYOun #leadership #MLKDay2021
.@LumenVox voice #biometrics integrated into automated taxi dispatch service biometricupdate.com/202011/lumenvo…
"#Voice and speech...to play a significant role across many businesses in many industries, and the timing, speed, and impact of this is likely faster and more significant than many would have expected." via @SpeechTech #LumenVox #ASR #biometrics lumenvox.shp.so/a/wyxJGL
According to a survey by Visa, over 50% of credit card holders would choose a bank that offers biometric authentication. Why? Security and convenience. Find out how #voicebiometrics can work for any industry here: lumenvox.shp.so/a/4znhCM
What is zero trust and why should your organization implement a zero trust architecture? #LumenVox #voice #biometrics can be key for enhanced identity and access management. lumenvox.shp.so/a/j3KutA
How can technology be leveraged to increase self-service, enhance security, and improve agent productivity? #Genesys @AppFoundry, with #LumenVox, breaks the question down in their recent post -----> #voicebiometrics #CX #contactcenter lumenvox.shp.so/a/W7TuHA
Ready to streamline remote agent productivity *and* enhance security? Join #LumenVox and @Genesys Tuesday, December 8 at 8am PT to learn how. Register for the #webinar today ----> #CX #voicebiometrics #automation lumenvox.shp.so/a/NCOEPt
How can technology be leveraged to increase self-service, enhance security, and improve agent productivity? #Genesys @AppFoundry, with #LumenVox, breaks the question down in their recent post -----> #voicebiometrics #CX #contactcenter lumenvox.shp.so/a/U2zL8F
Just finished a prep call with @LumenVox and @symnexco. We're seeing a surge in #VoiceBiometrics deployments both inside and outside the #CCTR. Think #CX #Productivity #Security #Authentication #Passwordreplacement
How technology providers and their customers overcome long-standing barriers to voice #biometrics adoption (Oct 20) #security #CCTR #fraudprevention conta.cc/2IrO9L6
Deep learning is transforming the way humans interact. At #LumenVox, our R&D department is committed to utilizing the most advantageous neural networks. Read more in our latest blog post ---> #DNNs #AI #speechrecognition #ASR lumenvox.shp.so/a/reLAVE
Ready to take your IVR & contact center to the next level by implementing Next Gen IVR? Register for the upcoming @SpeechTech webinar featuring #LumenVox @SpeechSoft & @SwampfoxCx - Thur. Oct. 29 11am PT/2pm ET. #speechrecognition #IVR #CX ------> lumenvox.shp.so/a/4WTOtS
With numerous tactics available to fraudsters, "Curbing identity fraud’s rise will require the marriage of advanced technologies at FIs and due diligence from customers." via @pymnts #LumenVox #voicebiometrics #AI #ML #Fintech lumenvox.shp.so/a/z95QZ2
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