CS Insider @CSInsiderReport
Curated resources for the busy CS professional. csinsider.co Joined March 2021-
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CS Insider retweeted
What do customers want from their #CustomerSuccess teams? Tune in to this week's Transforming Experiences in Customer Success #podcast to find out! Join @KristenHayer and Irene Lefton, CS Advocate & Author, as they discuss what works and what doesn’t. bit.ly/2Y8m1UY
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CS Insider retweeted
📹 Why should CEOs Invest in Customer Success? - bit.ly/3AYq2d9
CS Insider retweeted
What does it take to become a customer-centric organization? 📽Watch this video to learn more about a thorough step-by-step framework that leads to a successful transition: buff.ly/32IxF8o #CustomerSuccess
CS Insider retweeted
How do you meet your customer's expectations? @VembuDeepa talks about winning over customer expectations with estimation models and takes us through a sample estimation exercise. Click to read more! rocketlane.com/blogs/deepa-ve…
Happy Friday #CSFam, As you probably saw on our last newsletter, we are working on CS Insider 2.0🚀 Great things are coming! So, enjoy the summer and... #CustomerSuccess #CSInsider #CSFam
CS Insider retweeted
Is project management the key to unlocking your full #customersuccess potential? Come find out! Join Kate Current (@Novidea_soft) & Ashna Patel (@ascent_cloud & co-founder of @CSInsiderReport) for a conversation around all things task management. info.useriq.com/taming-your-to…
💥CS Show and Tell 💥 Featuring Natasha Evans, Director of Global Customer Programs at @Salesloft on How to Ensure Your Customers Never Feel Alone Check it out here 👉csinsider.substack.com/p/how-to-ensur…
💥New CS Show and Tell💥 Featuring @TreyPraytor, Customer Success Strategy & Ops at @mondaydotcom on How to Create Alignment Between Sales and CS Check it out here 👉youtube.com/watch?v=hNzcBW…
How a hospitality tech company leveraged customer and employee centricity during the pandemic 💥 Read more from Madelyn DePrey, VP of Account Management at @ALICEplatform csinsider.substack.com/p/finding-succ…
CS Insider Report #12 is out! 🎉🎉 Take a look 👀and make sure to sign up! 💥 csinsider.io/blog/cs-inside… #customersuccess #SaaS #CSInsider
Have you signed up yet? 🗓️
Our latest CS Show and Tell featuring Brian Nicholls, Vice President of Customer Success at @UserIQ Find it here 👉🏼 csinsider.substack.com/p/the-lessons-… #CustomerSuccess #onboarding #CSInsider
Make sure to join! 👇🏼
We’ve reached lucky number 11! 🥳 And not only that. For this report, we are AMPED-UP to announce the winners of our big CS Insider Spring Giveaway. 💥Make sure to get the latest report here 👇csinsider.substack.com #CustomerSuccess #CSInsider
Happy Friday! 🥳 Guess what? CS Speed Mixer is back! 💥 Come join us & @CxNetworkOrg host a fun and different way to connect 1:1 with at least 8 CS Pro’s in under 60 minutes!🥳 When? Thursday, June 24th at 12pm EST/5pm BST/9 am PST Register here 👉 lu.ma/5ysa6zvr
Don't miss out on this upcoming webinar hosted by Practical CSM 💥 #practicalCSM #CustomerSuccess #CX #CXleadership
Today is the day! 💥 What would you like to ask this panel? 🤔
Today is the day! 💥 What would you like to ask this panel? 🤔
9 days left... ⏲️ Have you signed up yet? giveaway.csinsider.io
9 days left... ⏲️ Have you signed up yet? giveaway.csinsider.io
🎥New Tech Talk episode 🚀 @BrandonCestrone met with @rohanps21 at @SmartKarrot to talk about Operationalize and Scale Your Customer Success Efforts. Watch here👇🏼 youtu.be/46NaArAQx6E
CS Insider retweeted
I have been asked to create content for @CSInsiderReport revolving around Cross-Department Collaboration. If you’re in a department other than #CustomerSuccess and would like to help me/share ideas, let me know! #MarketingTwitter
GraceTours @9O5PcEc42s89AYv
129 Followers 4K Following Professional eye-roller | Amateur wine critic 🍷👀
BigSteps (bigsteps.io... @bigstepshq
22 Followers 148 Following Tools to deliver complex projects on time, accelerate time to value & increase customer stickiness when you scale, without draining your teams.
Zinny 🌹♥️ @Bukola_grace_
137 Followers 886 Following ||Child Developer and Specialist||Creative Director @Zinialuxe_events ||I plan events||
Manoj Ramaiah @manojaee
832 Followers 7K Following Building @ariimadeeptech | First Gen Grad | EV @mercatus
Bamagain @Bamagain3
26 Followers 449 Following
CogniSaaS @cognisaas
249 Followers 143 Following Enabling onboarding and implementation teams to collaborate with internal and external stakeholders on a single source of truth platform.
Joe Drennan @doejrennan
168 Followers 737 Following
Userlot @userlotcsm
22 Followers 113 Following Designed for SaaS businesses who care about growth and revenue retention. The customer success platform that is refreshingly different.
Successeve @SuccesseveHQ
123 Followers 820 Following Accelerate your PLG motion - Drive Conversion, Expansion and Revenues. 🚀 https://t.co/eeQqqg6BmY #plg #saas #customersuccess #growth #productled
Derar Toujgani @derartoujgani
28 Followers 293 Following I do Customer Succes Stuff🚀 at @Weegolife🚍 | Exploring the world one thought at a time!🌍
Rocketlane @RocketlaneHQ
1K Followers 184 Following Reimagine service delivery for modern onboarding and professional services teams. #professionalservices #professionalservicesautomation
Hello @hello_now_
28 Followers 287 Following
Venkatesh Prasad @NotVenkatesh
84 Followers 1K Following B2B SaaS! | MarTech | GTM | SalesEvangelist🚀
Delz(Customer guy)⚡... @JosephAAyodele
623 Followers 778 Following Certified Customer Success Manager(CCSM) Level-1||Certified Salesforce Professional ll Bitcoin Customer Success ManagerII
Roeland Pater @roelnd
2K Followers 2K Following Head of Marketing in edtech. I write about digital strategies and especially how to establish extreme loyalty. ⚡
D3STROX @DestroxEnergy
4 Followers 113 Following
Julie R @navajolatinasf
69 Followers 444 Following Indigenous Women in Tech | Puerto Rican | DEI | Tech | Tweets = mine | Manager, Customer Success | Proud member of the Navajo Nation
Cliezen @cliezen
61 Followers 131 Following The leading non-NPS based B2B customer feedback software. Insightful B2B client quick feedback tool without the critical flaws of NPS (Net Promoter Score)
Daphne Lopes @daphnelopes_
319 Followers 329 Following Transforming customer outcomes into revenue. Director of CS at Hubspot, Host of This is Growth! Podcast, Board Rider, Explorer, Advisor.
Toni Ruokolainen @arvoantoni
66 Followers 289 Following Bootstrapped Solo-Founder - Building B2B SaaS x3
Nate Brown @CXAccelerator
11K Followers 9K Following Head of Education and Enablement at Metric Sherpa. Founder of #CX Accelerator. #CustomerExperience designer, speaker, writer, and more! 🧙🏻♂️
Mohammed Alqaq @Mohammed_Alqaq
626 Followers 676 Following #CustomerSuccess Enthusiast | Husband | Father | Dream Chaser
Inês Sineiro @sineiroines
45 Followers 659 Following
Steve @SteveBrehaut
344 Followers 1K Following Client-focused Marketing Technologist #CustomerSuccess #ABM #CX #BigData #AI #UX #MarketingAutomation #BusinessIntelligence #MachineLearning Incurably curious
Joe Mascia @jwmascia
276 Followers 1K Following
mBedded Widgets @MbeddedW
77 Followers 463 Following Feedback Widget for your website with powerful analytics, user insights, customization and more. Follow us for news and support and we’ll follow you back.
Rachel Provan @provansuccess
86 Followers 107 Following Customer Success Leadership Coach - I help new CS leaders set strategy, lead teams with integrity, and close their laptops at 5pm.
David Alvarado @D_alvara2
8 Followers 36 Following
Onboard.io (YC W22) �... @onboardio
167 Followers 283 Following Customer onboarding software for the modern success organization. Manage, automate & scale your customer onboarding process with https://t.co/DKwJPtA0wQ
SaaS Junction @SaaS_Junction
558 Followers 5K Following One stop community platform for SaaS founders to discuss #growth #strategy #capital #SaaS_Updates #revenue_model #VC_funding!
Michael Cooper @fetchcreates
177 Followers 2K Following #fetchcreates waves in your market | entrepreneur | software addict | lifecycle sales & marketing (half-engineer / half-artist) | some-coast-dreamer #Saas
Rick Batchelor @Rick_Batchelor
846 Followers 2K Following Customer Success Digital Transformation I tweet about whatever interests me. Views are my own
Guy Rahamim @rahamim_guy
303 Followers 2K Following Trying to take over the 🌎 Into Customer Success | SaaS | Memes | Anime &F1 Racing #customersuccess | My tweets = My opinions
Base B2B Customer-led... @Base_CLG
397 Followers 2K Following Our customer marketing platform makes customer engagement actionable, at scale, so you can tap into your most powerful growth engine - your customers.
beckymay89 @beckyjademay89
4 Followers 65 Following New Jersey-based content marketer who loves consuming news and noodles.
Jenny Dempsey @jennysuedempsey
8K Followers 7K Following Customer Experience & Community Management Freelancer | Udemy Teacher | Speaker | Writer | Furniture Flipper | Dog Lover
Mehrnoush | #ShareInP... @MehrnoushInCS
23 Followers 218 Following Certified Customer Success Manager. Sharing what I learned about #customersuccess
Tim Austrums @TimAustrums
1K Followers 2K Following As a contact center expert, I connect businesses with outsourced contact centers, technology and consulting companies to elevate their customer experience.
FROGED | Product Succ... @FrogedEN
282 Followers 500 Following The fastest way for subscription-based businesses to improve customer onboarding and retention, while avoiding churn 🐸
Jean Lethuillier @jeanlethu
33 Followers 94 Following
HeyBHeyBuck @BuckleyBarlow
11K Followers 1K Following Drip coffee, cappuccino, flat white…………Food in 🇮🇹. Lakes in 🇨🇭. Beaches in 🇯🇲. Skiing in 🇺🇸. Offgrid in 🏔️. In order to move others, I must be moved.
Earl @heyyearl
13 Followers 66 Following I think of clever comebacks | CSM | Trying to balance walking and flying. What seemingly impossible thing can I help you with today?
Shuba Paheer @shubapaheer
208 Followers 508 Following Play where change happens - explore with learning and collaboration | My views are my own
Melanie K @MelanieKian
16 Followers 140 Following Customer Success Specialist @spotlightrep | Yes YOU can. End of story.|
Aaron Thompson @AaronThompsonCS
708 Followers 1K Following Founder/CEO https://t.co/8eTIVsi4ec, CRO @Success_HACKER, #CustomerSuccess #CustomerExperience #Keynote #Speaker
James Scott @ukjamesscott
1K Followers 1K Following Advisor @GrowthMolecules | Top 100 Customer Success Strategist | Previously @ShootProof, @Success_Hacker, BrightpearlHQ @channeladvisor | Drinks tea.
Stella Ikhnana @Ms_Modify
136 Followers 503 Following Customer Success Manager. Former Special Education Teacher. Traveler of 13 Countries & Counting.
Keegan Shore @keeganshore
447 Followers 2K Following Helping make customers successful at @Timely. Dad to two amazing little girls. Engaged to Beckie.
Yolanda Lau @yolandafan
2K Followers 4K Following Founder. Building the #FutureOfWork @TeamGoLiquid @flexteamco @LauLabs @79StudiosLLC. @MIT engineer & systems thinker. Forbes contributor. @beondeck ODCS1 ODFin
Sachin Sinha @sacin13
718 Followers 224 Following Co-founder @OutdooAI ✨ Helping revenue teams grow sales with meeting intelligence✨
Mateus Möllmann @mateusmollmann
188 Followers 598 Following Dedicated to Customer Success Strategy & Program Management @SAP • Positive-minded, passionate about progress • Sports and Life Experiences Enthusiast 🚀🌍
Rocketlane @RocketlaneHQ
1K Followers 184 Following Reimagine service delivery for modern onboarding and professional services teams. #professionalservices #professionalservicesautomation
Vishnu @weshnoo
3K Followers 919 Following Surfer, Quizzer and part time plant parent. Building @rocketlaneHQ.
SaaStock @SaaStock
10K Followers 4K Following 🚀 Helping SaaS founders scale to $10M ARR and beyond 🌎 Join our community of 40,000+ SaaS founders for exclusive content: https://t.co/vvawaaWLcr
CustomerSuccessBox | ... @CustSuccessBox
744 Followers 416 Following #CustomerSuccess Software built for B2B #SaaS 🚀 Loved by teams at @pipedrive, @RakenApp, @headset_io and more.
Ramya Gubbi Stanikas @stunninstanikas
15 Followers 67 Following Customer Acquisition. Retention. Success.
MicroAdvisers CX @microadvisers
261 Followers 234 Following MicroAdvisers is your strategy execution partner to help you build and sustain a superior customer experience. Host of MicroAdvice CX Podcast.
Rohan Sheth @rohanps21
258 Followers 686 Following Director @SmartKarrot #customersuccess #productsuccess #customerexperience #customerretention #CX #Foodie #Nature
UserIQ @UserIQ
1K Followers 2K Following 💥 Customer Success Platform 💥 Predict user behavior. Create winning experiences. With UserIQ, you’ll finally prove that customer success is company success.
Antoinet Van Dalen⚡... @antoinetvdalen
1K Followers 2K Following Enterprise Customer Success Manager @CegidGroup / Founding Director @Fire_side_ / Board Member at NFCC / Startup Mentor @incubateurhec / Business Angel
The Customer Success ... @CS_Newsletter
310 Followers 101 Following Improve your Customer Success skill set and knowledge with actionable best practices, industry trends, and peer-to-peer advice👇👇 👍
SmartKarrot @SmartKarrot
1K Followers 3 Following Intelligent Growth platform for Customer Success and Account Management teams, focussed on Expansion
Precursive @precursive
3K Followers 3K Following Precursive, Salesforce ISV Partner. Make Every Customer A Success Story. Serving SaaS, High Tech/Telco, Creative and Professional Services.
Sifted @Siftedeu
36K Followers 3K Following In-depth reporting on startup Europe, for startup Europe. 🇪🇺 Subscribe to Sifted Pro for vital market intelligence: https://t.co/M3g11175y3
Jason P. Hersh @jasonphersh
844 Followers 1K Following Customer Success Strategy @GainsightHQ when I am not enjoying the beach with my family. Amateur wisecracker. Fisherman. Alf fan. #CustomerSucces #CX
SaaStr.ai @saastr
66K Followers 1K Following World’s 🌍 largest community for B2B + AI founders, execs & VCs. ➡️https://t.co/nA1aNGxZiA. Learn to scale faster at ▶️https://t.co/waF8ZjGE1y
Shreesha Ramdas @shreesha
229 Followers 42 Following Entrepreneur. Products -CallidusCloud, LeadFormix, OuterJoin, Yodlee. Advisor @ Workato, Elastica, DxContinuum, EmpInfo, Newzsocial, Botron,
Stephanie Thum, PhD, ... @stephaniethum
23K Followers 19K Following Known for #CX. Now a B-school professor and commissioned book author. Rarely posting on X. Find me on @LinkedIn. 🫶🏼
Practical CX ® @PracticalCX
3K Followers 2K Following Founder @stephaniethum. #CX leadership and digital marketing from a practical perspective. Rarely posting on X. Find us on @LinkedIn.
Strikedeck, a Medalli... @strikedeck
6K Followers 6K Following Strikedeck is building a revolutionary new #CustomerSuccess automation solution to deliver an outstanding customer experience. http://t.co/7gszfoYMvX
Mikael Blaisdell @MikaelBlaisdell
1K Followers 129 Following Analyst, Writer, Advisor. Director of the Customer Success Association.
gaingrowretain @gaingrowretain
115 Followers 30 Following Building a space for customer success leaders
Higher Logic @HigherLogic
4K Followers 2K Following Revolutionizing engagement with AI + human insight. Helping associations & businesses connect smarter via community, marketing, events, learning & more.
J. Breunsbach @Jeff_Breunsbach
351 Followers 508 Following || 💼 Head of Membership at Hampton (membership community for Founders/CEOs) || #Hamptonfounders #saas #agency #ecommerce #ai
Nate Brown @CXAccelerator
11K Followers 9K Following Head of Education and Enablement at Metric Sherpa. Founder of #CX Accelerator. #CustomerExperience designer, speaker, writer, and more! 🧙🏻♂️
Ezra Zimbler @ezramz
116 Followers 1K Following Customer Success @ LinkedIn, Co-Founder of TransformHER, Michigan Grad, Yankees Fanatic.
Customer Service vs C... @BookCustomer
986 Followers 984 Following Encuentra en nuestros libros 📗📘📙 la metodología que logrará que tus Clientes te recuerden y recomienden 💚 por su autora ✍️ @yamialmaguergil
Shelley Davies @shelleyjdavies
135 Followers 309 Following Customer Success Champion, Author of https://t.co/jUynlqMhnN | Best in Class #customersuccess
Marija S.Pilley @marijapilley
205 Followers 868 Following Women in #CustomerSuccess Podcast Host | #Musician in #Tech | mother of two | runner | purpose driven | Cambridge MPhil|
Trello by Atlassian @trello
179K Followers 722 Following Trusted by millions, Trello is the visual collaboration tool that creates a shared perspective on any project. ✏️ Need support? Go to: https://t.co/39bzobDsJQ
Slack @SlackHQ
435K Followers 123K Following On a mission to make your working life simpler, more pleasant and more productive. Need help? Email [email protected]!
Rav Dhaliwal @ravsterd
2K Followers 3K Following Investor, Board Member, LP @crane_vc Alumni @slackhq @zendesk @yammer @salesforce. Angel investor https://t.co/J3y3tq4khN , https://t.co/whJPq39Q35 , https://t.co/4dm153MyLN & others.
Emily Garza @EmilyGrace1
77 Followers 77 Following Problem Solver. Strategy enthusiast. Tech supporter. Collaborator. Student. Avid sports player.
Chris Hicken @ChrisHicken
154 Followers 34 Following Advocate for Customer Success leaders. Co-founder and CEO at @nuffsaid_hq
Dave Blake @davecblake
1K Followers 592 Following Founder/CEO ClientSuccess | customer success leader | Husband | Father of 5 | BYU Football
ESG @ESGsuccess
163 Followers 127 Following ESG delivers Customer Success as a Service (CSaaS). We build and support customized programs that extend, optimize, and grow your Customer Success organization.
SaaS Insider @SaaS_Insider
1K Followers 171 Following Dig deep into what keeps a SaaS business up and running
Angela Guedes @AGuedes
1K Followers 315 Following 10+ years in SaaS, startups, and Customer Success. Sharing my experience @ https://t.co/DPocJ7wL7I
Maranda Dziekonski @marandasays
457 Followers 500 Following Chief Customer Officer at Swiftly, Mentor at GrowthX Academy, Impact USA and EverwiseTrends for United States
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