The Customer Success Newsletter @CS_Newsletter
Improve your Customer Success skill set and knowledge with actionable best practices, industry trends, and peer-to-peer advice👇👇 👍 thecustomersuccessnewsletter.com Joined April 2021-
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This week in the @CS_Newsletter.. 🤑 🙌 10 CSM Upselling Strategies ➡️ @_cscollective 📧 Upselling Email Template ➡️ @vitally_io 🤷♀️ Cross-Selling vs. Upselling ➡️ @AirgramIO 📓 CS Guide to Upselling ➡️ @SmartKarrot ✨ & more! Read & Sub👇vitally.pub/40E8X4n
This week in @CS_Newsletter.. 👏 🤝 SaaS Renewal Strategies ➡️ @JasperHanLingyi 📕 CS Renewal Playbook ➡️ @teamuserpilot 7️⃣ Steps to Achieve Successful Renewals➡️@SalesHacker 👩💼 Managing the Renewal Process➡️@clientsuccess ✨ & more! Read & Sub: vitally.pub/3LcJV85
This week in @CS_Newsletter.. 📹 💰 Data Drives CS & Revenue Growth ➡️@usergems 💻 CSMs = Data Analysts ➡️@CustSuccessBox 🔢 CSMath: Data-Driven Decisions in CS➡️@udemy 🤳 3 Ways Intent Data Prevents Churn ➡️@bomboradata ✨ & more! Read & Sub: vitally.pub/3KUg2cy
This week in @CS_Newsletter .. 💫 📋 Startup Guide: Building CS Teams➡️ @Zendesk 📈 Scalable Employee Onboarding➡️ @calendar 🙌 Establishing a Successful CS Team➡️ @helpscout ➕ Building Non-Traditional CS Teams➡️ @vitally_io ✨ & more! Read & Sub👇 vitally.pub/3ZDAna8
This week in @CS_Newsletter .. 😆 🗣 ChatGPT Impact on Customer Success➡️ @success_hacker ✍ ChatGPT Helping Productivity➡️ Vitally.io 💰 ChatGPT in CS➡️ @lincolnmurphy 🤝 ChatGPT for Support & CS➡️ @TSANetTweet ✨ & more! Read & Sub: bit.ly/3Kh8obT
This week in the @CS_Newsletter.. 🧹 🚘 Engagement Model For CS➡️@Userpilot 🙇♂️ Engaging the Unengaged ➡️@startupstash 📲 Effective Engagement Model ➡️ @REVEChat 🔁 Engage Customers — Motivation vs. Discipline ➡️ @lincolnmurphy ✨ & more! Read & Sub⬇️ bit.ly/3FI0jdF
This week in @CS_Newsletter.. 👋 💡 Building Client Relationships ➡️ @nawedfarooque 📘 Customer Loyalty 101 ➡️ @HubSpot 🤝 CSMs Guide to Customer Loyalty ➡️ @clientsuccess 🤖 Automated Self-Service = Loyalty ➡️ @locationjason ✨ & more! Read & Sub: bit.ly/3FpoNIv
This week in @CS_Newsletter.. 🤭 🔦 Product Adoption Efforts ➡️ @Medium ✍ CS Product Adoption Data ➡️ @GainsightHQ 👋 How CSMs Drive Product Adoption ➡️ @_cscollective 🗺 CS Product Adoption Strategies ➡️ @TimeTackleApp 💫 & more! Read & Sub: bit.ly/3F6he9a
This week in @CS_Newsletter.. 🙋♀️ 📈 3 Tips to Boost Customer Retention ➡️ @clientsuccess 🔻 Reduce Churn & Increase Retention ➡️ @udemy 🙌 7 Retention Strategies ➡️ @ProsperStack 🔢 How To Calculate & Improve CRR ➡️ @khalidh 💫 & more! Read & Sub: bit.ly/3KLJIss
This week in the @CS_Newsletter..⭐️ 👯 Providing a Great CX ➡️ @nawedfarooque 📋 Customer Satisfaction Guide ➡️ @invesp 😀 Importance of Customer Satisfaction➡️ @Survicate ✍️ 5 Strategies to Improve CX ➡️ @thinkific 💫 & more! Read&Sub: bit.ly/3XNDM5e
This week in @CS_Newsletter .. ✂ 💁 Customer Enablement to Reduce Churn ➡️ @Medium ✅ 12 Tips to Reduce Churn ➡️ @HubSpot 📊 Tracking Key Clients Prevents Churn ➡️ @Forbes & @usergems 💎 🖊️ 3 CSM Tips to Reduce Churn ➡️ @LinkedIn 🚀 & more! Read&Sub: vitally.pub/3IqTL4H
This week in the @CS_Newsletter .. ❄️ 🗂️ Post-Mortem Meeting Guidelines ➡️ @Adobe 👏Benefit from Premortem Meetings ➡️ @nulabinc 🖼️ Post-Mortem Meeting Template ➡️ @NotionHQ 📝 Running a Successful Post-Mortem ➡️ @asana 🚀 & more! Read & Sub: bit.ly/3RGYNx8
This week in the @CS_Newsletter .. 🔴🤾 📚 Making CS Playbooks ➡️ @busines2comunty 💪 Must-Have CS Playbooks ➡️ @CatalystIO 🎯 SaaS CS Onboarding Playbook ➡️ @teamuserpilot ✅ CS Playbook Template ➡️ @kobedigital 🚀 & more! Read & Sub: bit.ly/3RnTSRn
This Week in @CS_Newsletter 🪄🚌... 📖 SaaS Customer Education Guide ➡️ @Userpilot 💕 CS+ Customer Education = BFFs ➡️ @churnzero 🎯 Customer Education is the Core of CS ➡️ @celab ✏️ Customer Education Content Examples ➡️ @custify 🚀 & more! Read & Sub: bit.ly/3R38xkV
This Week in @CS_Newsletter🧊... 🤝 CS and PM Teams Work Together ➡️ @CustifySRL 🗣️ Supporting Engineering & CS Collaboration ➡️ @Forbes 🙌 What is Cross-Functional Work? ➡️ @asana ❓ It's Ok to Ask Stupid Questions ➡️ @Medium 🚀 & more! Read & Sub: bit.ly/3QM6iT0
This Week in @CS_Newsletter🍕 ... 🤞 How CS Teams Trust Their Data ➡️ @VentureBeat 🔮 Navigating the Future of CS ➡️ @Medium 👍 How to Be a Good CSM ➡️ @CustifySRL 🧠 Customer Success is a Mindset ➡️ @Medium 🚀 & more! Read & Sub: bit.ly/3Zs5BSE
This Week in @CS_Newsletter 🫶 ... 🚫 Signs of a Troubled Account ➡️ @shaneketterman ✋ 12 Ways to Stop Churn ➡️ @SuperOffice 🤔 What is Customer Churn? ➡️ @ngdata_com 📘 The Big Book of Churn ➡️ @CustifySRL 🚀 & more! Read & Sub bit.ly/3vCN9Jy
This week in @CS_Newsletter🛷... 🤯 Inspiring CX Quotes ➡️ @Medium 📖 2022 CS Leadership Study ➡️ @churnzero 😃 Boosting Employee Morale ➡️ @success_hacker ✍️ The Chief Customer Officer ➡️ @CustomerGauge 🚀 & more! Read & sub: bit.ly/3BS8EcG
This week in @CS_Newsletter🚂... 📢 Sales-Assisted Onboarding in SaaS ➡️ @AvomaInc ☎️ Call Shadowing for CSM Onboarding ➡️ @Medium 💻 15 Best SaaS Automation Tools ➡️ @teamuserpilot ✍️ Customer Onboarding Guide ➡️ @helpscout 🚀 & more! Read & sub: bit.ly/3V15xWu
Daphne Lopes @daphnelopes_
319 Followers 329 Following Transforming customer outcomes into revenue. Director of CS at Hubspot, Host of This is Growth! Podcast, Board Rider, Explorer, Advisor.
Rocketlane @RocketlaneHQ
1K Followers 184 Following Reimagine service delivery for modern onboarding and professional services teams. #professionalservices #professionalservicesautomation
Anika Zubair @anikazubair_
409 Followers 238 Following #CustomerSuccess Leader & Coach, #Podcast host of The Customer Success Pro. I help CSMs feel confident with REVENUE!
Nate Brown @CXAccelerator
11K Followers 9K Following Head of Education and Enablement at Metric Sherpa. Founder of #CX Accelerator. #CustomerExperience designer, speaker, writer, and more! 🧙🏻♂️
Kyoko.O┃Creating wo... @Onogi_voichat
43 Followers 132 Following Love the life you live. Live the life you love. 人が好き、初めてが好き、お酒が好き、音楽が好き、汗かくのが好き、仕事が好き。
Yasir Ehsan @yasirehsan
209 Followers 891 Following
Brian @Brian65116864
13 Followers 468 Following
MineMe Data @MineMeData
9 Followers 29 Following MineMe is an AI copilot for post-sales teams to capture 100% revenue across 100% accounts through personalized outreach.
Sai Harshitha @saiharshita08
1 Followers 15 Following Customer Success Manager | 7+ Years in SaaS | Enterprise Enablement & Product Adoption | Client Advocate | Data Driven | Bridging Tech & business
Blank @KnotMe76
73 Followers 339 Following Just here to stay in touch w/ the latest and greatest news. I dont post anything.
Abdullah from Churnle... @AbdullahBa9058
55 Followers 248 Following Customer Success & data agency helping small SaaS improve retention rate and reduce churn through AI and strategies
Advanced Client Metri... @Bighouse117
2 Followers 126 Following At Advanced Client Metrics, we specialize in helping businesses thrive by understanding their customers and employees like never before.
Chunyan @Chunyan_Dai
0 Followers 24 Following
Meira Farber Rahamim @MeiraFarber
2 Followers 70 Following CS enthusiast with 18+ years in the customer-centric domain. Always looking for way to impact the customer experience and empower CS teams to be wow!
Anuj Shah @AnujAveras
93 Followers 423 Following AI Startup Cofounder ex-Head of AI@PNC, ex-Automation Leader@Citi, ex-Deloitte
Cássio Alexandre @cassioalexandre
323 Followers 249 Following Sou faixa-preta em T.I. , skateiro, guitarreiro e karteiro. Viciado em adrenalina.
Vinay Mahadik @VMahadik1909
0 Followers 18 Following
CustomerSuccessU @CSMcertificates
6 Followers 6 Following CustomerSuccessU is a mission-driven organization dedicated to elevating the Customer Success profession. We offer free and affordable Courses & Certifications
Jiri✨ @SassGirli
12 Followers 55 Following Customer Success | Account Manager | Implementation Manager | Sales
Suraj Krishnamoorthy @surajKrish1
161 Followers 3K Following
Shubham Shah @SaaSentials
14 Followers 109 Following Customer Success Manager | Bringing a unique blend of hospitality excellence into tech. - AI & Automation - Customer journey architect - Velocity within CSMs
a @AlinaC82448
0 Followers 18 Following
KURZ_BOARD @Kurz_Board
643 Followers 7K Following Interests: Languages, Sciences, Business strategy and processes, Customer Success, Artificial Intelligence, Fintech, Healthtech, the Service economy, ....
Wordsmith820 @wordsmith0820
39 Followers 565 Following
Jason LaFond @JasonLaFond_CSM
58 Followers 536 Following Customer Success for Public Safety @Skydio | Retired Detective | Fire Captain | Bridging tech & frontline response
Patricia Onofre @patriciaonofrev
18 Followers 238 Following
BackEngine AI @backengineai
18 Followers 47 Following We help you to drive NRR by analyzing every customer interaction, ensuring everyone from front-line teams to the C-suite is aligned to meet customer needs.
MisterE @AMisterE80
3 Followers 107 Following
HEMA SHARMA @Shar8_8
107 Followers 319 Following #GenAI #Customersuccess & #ProjectManager , #CertifiedScrumMaster #CertifiedSaFeAgilist #ProjectManagement #AI
Gu @gumpermana
316 Followers 371 Following
The Customer Success ... @CustSuccessPod
1 Followers 22 Following your source for valuable insights, strategies, and real-world stories on building and maintaining successful client relationships.
Jonathan Argent @ArgentJona34490
32 Followers 242 Following Cyber Security | Cyber Resilience | AI & Emerging Tech
Shashikant Sharma @kantsharma2002
9 Followers 57 Following
mombrain @frommymombrain
114 Followers 174 Following GreatValue ™ Mom Twitter, SaaSy corporate girlie, espresso aficionado, probably outside
👩🏾💻 Kesha... @McclurkinMrs
64 Followers 600 Following
Souslison @souslison38985
17 Followers 1K Following
Rochellerichelieu2002... @Rochellerichel4
1 Followers 27 Following
Bamagain @Bamagain3
26 Followers 448 Following
Deenah Parmar @DeenahParmar
1 Followers 9 Following
Samer ALBANNA @albanna_samer
0 Followers 29 Following
Christine Barth @ChristineBarth
141 Followers 596 Following Life is short. Smile while you still have teeth.
Allison Manne @allisonmanne
365 Followers 1K Following
Hotan Zadeh @HotanZadeh
480 Followers 650 Following Customer Success | Blockchain | Crypto | Digital Assets
ChattyHiring @ChattyHiring
26 Followers 84 Following 💡 Helping talent acquisition teams with Smart AI Interviews. Stop guessing and start getting insights from your candidates.
Jegan Nagarajan @pnjegan
126 Followers 869 Following 🌥 Architect | Serverless Enthusiast | Automation | SAAS | Music
ThePriam @BenBen26200
123 Followers 147 Following Customer Success, BI, SaaS, Cloud, Deep House and a lot more
Ezinne👸🏻🌻 @Z_I_N_I_E
237 Followers 692 Following
Nick Mehta @nrmehta
33K Followers 7K Following CEO @gainsighthq #customersuccess; family, football, philosophy, physics, fashion, Tay-Tay, The Boss. "Do I dare disturb the universe?”
Anika Zubair @anikazubair_
409 Followers 238 Following #CustomerSuccess Leader & Coach, #Podcast host of The Customer Success Pro. I help CSMs feel confident with REVENUE!
Nate Brown @CXAccelerator
11K Followers 9K Following Head of Education and Enablement at Metric Sherpa. Founder of #CX Accelerator. #CustomerExperience designer, speaker, writer, and more! 🧙🏻♂️
CSM Practice @CsmPractice
1K Followers 3 Following The first customer success consulting firm for scalable best in class strategies to increase expansions, retention and advocacy.
Ryan Engley @Ryan_Engley
1K Followers 387 Following Executive coach & facilitator, former SVP, Customer Success @unbounce. Tweeting executive leadership, customer success, people development, tech & saas
Joel Klettke @JoelKlettke
16K Followers 951 Following Inactive. Not much good happening here. Reach me on LinkedIn or over email.
Annie Dean @AnnieRecast
27 Followers 108 Following CEO and COfounder of RecastSuccess. Customer Success exec, LinkedIn Alumni. Mother of 2 living on a microfarm near Yosemite.
Nylah Eckford @nylahin_cs
22 Followers 20 Following Manager, Customer Success. Passionate about customer success + product development. Proud big sister, and lover of all things food & dogs.
The Customer Growth A... @ExcellenceInCS
537 Followers 148 Following The only awards celebrating revenue teams driving customer value.
✵Nicholas Zeisler @NicholasZeisler
1K Followers 375 Following It’s all dogs and politics here. Oh, and some gay stuff, too.
Intelligent Purpose @CustomerPurpose
2K Followers 1K Following I enable business leaders to delight their customers by creating customer experiences that turn their competitors green with envy -Unlock your brands potential
CX-Excellence / Micha... @CxExcellence
4K Followers 3K Following Helping organisations thrive through Customer Experience, Journey Management, and Leadership Development. #CX #EX #JourneyMapping #Leadership
Joe McElhaney @joemcelhaney
235 Followers 759 Following SaaS Customer Success, Professional Services, & Support Executive | Former @MicroStrategy, @Desiciv, @Network4Good | Views my own. RTs & likes /= endorsements
La hora del CX Café @CXExplained
278 Followers 138 Following Acercamos los conceptos y mejores prácticas de #CustomerExperience a #emprendedores y #PyMES Síguenos en el blog 👇🏼
tomcoscia @tomcoscia
887 Followers 4K Following Have fun. Work hard. Love others. Not necessarily in that order. Customer Success practitioner | Surfer
Client Success Centra... @client_central
271 Followers 1K Following Passionate about Client Success. Consulting firm aimed at retention and growth through scalable processes.
PxidaX @PxidaX
247 Followers 817 Following Your Compass Towards Customer-Centric Growth and Employee Engagement
Aaron Turcios @turciostech
25 Followers 94 Following Customer Success at simplicityDX. LA boy, Laker Fan. Second Gen 🇸🇻
Aaron Thompson @AaronThompsonCS
708 Followers 1K Following Founder/CEO https://t.co/8eTIVsi4ec, CRO @Success_HACKER, #CustomerSuccess #CustomerExperience #Keynote #Speaker
Katie Christian @KatieKortnie
2K Followers 555 Following 👉🏻Adventurer. Ice Cream Lover. Growth SaaS Consultant. Head of #CustomerSuccess @Calendly and Former VP @SalesLoft.
Catherine Blackmore @catherineblckmr
2K Followers 297 Following GVP of SaaS Customer Success at Oracle; #customersuccess leader, innovator and mentor. Opinions are my own.
BMatt @bbccmm00
108 Followers 340 Following Current Napa resident, Customer Success Manager and general renaissance man.
Greg Kihlström @gregkihlstrom
4K Followers 3K Following #MarTech #CustomerExperience & #DigitalTransformation | Host of @theagile_brand podcast. Entrepreneur, writer, speaker, consultant | Views are mine.
Jeff Beaumont @jdbeaumont
379 Followers 371 Following Great Customer Success enables exceptional experiences. Necessary for delighting customers and making mickey mouse pancakes for kids. https://t.co/9B3kxXzHBe
Mateus Möllmann @mateusmollmann
188 Followers 598 Following Dedicated to Customer Success Strategy & Program Management @SAP • Positive-minded, passionate about progress • Sports and Life Experiences Enthusiast 🚀🌍
Jeanne Bliss @JeanneBliss
23K Followers 10K Following Italian girl, speaker, experience pioneer and author, who coaches companies to earn the right to customer-driven growth. #AdmirableGrowth #CX #CCO #CX
Lisiane Ndong @lisianendong
1K Followers 2K Following Customer Success Manager. #tech #martech #digitalmarketing #diversity #csm
Isabel Ruiz @IsabelitaRuiz
660 Followers 294 Following Community Manager | Podcast producer 🎧 | Voice over talent 🎙️|
Mike Fiammetta @mikefiammetta
964 Followers 1K Following Former sportswriter/blogger, which explains most of the tweets.
Rebecca Chow @rebeccawchow
251 Followers 318 Following Senior Customer Success Manager @iterable. Music lover, photographer, instrumentalist, avid reader, tech junkie, olympic lifter
Rick Batchelor @Rick_Batchelor
846 Followers 2K Following Customer Success Digital Transformation I tweet about whatever interests me. Views are my own
You Mon Tsang @youmon
1K Followers 531 Following Founder / CEO at @churnzero. Father, husband, entrepreneur, company builder, baseball fan.
Nicolle Paradise @NicolleParadise
2K Followers 85 Following #FinTech Change Management | Advisor, Investor at @spekitapp | Traveled to all 🌎 7 continents. Yes, Antarctica is chilly.
Sachin Sinha @sacin13
717 Followers 224 Following Co-founder @OutdooAI ✨ Helping revenue teams grow sales with meeting intelligence✨
MARTECH PULSE @MartechP
1K Followers 5K Following Your One-Stop Destination for Everything on Marketing Technology
Katrina Warr @KatNovakovic
1K Followers 1K Following Open Source Culture Lead | Women in Business & Technology. Views expressed are not of my employer.
Allison Pickens @PickensAllison
3K Followers 135 Following Solo GP, former COO at Gainsight, Board Director. Love big ideas and bringing people together around them. https://t.co/qmYqVsOMvQ
Front @FrontHQ
9K Followers 4K Following How teams delight their customers, engage their teams, and build stronger businesses 🤝
Jen Williams @JWilliams_1228
128 Followers 156 Following SVP of Customer Success at ShipHero, Wife, Mom, and Dog Lover.
Daniel Bausor @danielbausor
3K Followers 3K Following #CX & #CustomerGrowth expert on a mission to inspire leaders in the #CustomerEconomy.Coauthor @TheCustCatalyst #Speaker #MakeHenleyShine & @childrensociety fan
Success Chain @GetSuccessChain
18 Followers 9 Following Success Chain℠ is an innovative new approach to help both suppliers and customers achieve greater levels of success than ever.
Irit Eizips @iriteizips
3K Followers 2K Following Top 100 Customer Success strategist since 2013. Expert in helping companies scale CS operations. Offers research, strategy and technology services.
Dave Blake @davecblake
1K Followers 592 Following Founder/CEO ClientSuccess | customer success leader | Husband | Father of 5 | BYU Football
Nils Vinje @NilsVinje
899 Followers 320 Following Customer Success Consulting - helping SaaS companies make renewals predictable.
Peter Armaly 🇨🇦 @peterarmaly
2K Followers 2K Following Customer engagement researcher and fiction book lover. Anti-fascist. #author #customersuccess #cx #space #marketing
Maranda Dziekonski @marandasays
457 Followers 500 Following Chief Customer Officer at Swiftly, Mentor at GrowthX Academy, Impact USA and Everwise
Kia Puhm @kiapuhm
675 Followers 230 Following Passionate about Customer Success, the outdoors and healthy/active living!
Chad Horenfeldt @ChadTev
6K Followers 5K Following Customer champion. Author 📕. A leader that is always learning. Start-up customer success & customer experience leader. xMeta. Father of 3. Leafs fan 🇨🇦
Marija S.Pilley @marijapilley
205 Followers 868 Following Women in #CustomerSuccess Podcast Host | #Musician in #Tech | mother of two | runner | purpose driven | Cambridge MPhil|
Lindsey Royer @lindseyrroyer
284 Followers 559 Following
Parative Customer Orc... @ParativeHQ
197 Followers 120 Following Parative transforms manual Success teams into scalable revenue teams.Trends for United States
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