SuccessHACKER @success_hacker
SuccessCOACHING is reinventing the #CustomerSuccess training experience for CS Leaders, Customer Success Managers, and aspiring CSMs. successcoaching.co San Francisco, CA Joined November 2015-
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August’s CS Mastermind, hosted by Andrew Marks and featuring three industry professionals, explores how to upsell and cross-sell without damaging the customer relationship. Watch the replay and read the transcript on the SuccessCOACHING blog: successcoa.ch/47PIUhK
Enhance your skills and enroll in an acclaimed training programs or attend our free online sessions for expert insights and guidance from industry pros. Instructor-led training programs: successcoa.ch/462u70D Free online learning events: successcoa.ch/465d26r
The industry isn’t slowing down, and neither can you. Stay ahead by securing your spot in one of our expert-led Fall 2025 Customer Success Executive Education Certificate Program starting next week, September 11! Save $250 with code FALLCERT-250. successcoa.ch/4m9dAOR
You're already selling, whether you realize it or not. Andrew said it best during August's CS Mastermind: You're naturally selling ideas, solutions, and value propositions throughout your day. Watch the full replay on the SuccessCOACHING blog: successcoa.ch/4lRcSp9
Transform your Support team from ticket-closers into strategic business partners w/ our CCSS Level 1 Support Training Program! This isn't just another certification program. It's a mindset shift that turns everyday interactions into growth opportunities. successcoa.ch/3HXQwV1
Data has become one of the most valuable assets in CS when teams know how to use it. While CSMs often rely on instincts and natural abilities to make decisions, these strategies can falter when it comes to accuracy, consistency, and scalability. successcoa.ch/3JsfAnp
🎯 CS professionals: Your next breakthrough is one video away. The SuccessHACKER YouTube channel offers a deep dive into the Customer Success industry, where seasoned pros share what’s truly working (and what’s not!). 👉 Subscribe now: successcoa.ch/45xMqvX #customersuccess
August’s CS Leadership Roundtable brought a critical conversation to light: how do CSMs upsell confidently, without compromising the integrity of the customer relationship? Watch the replay and explore the key takeaways on the SuccessCOACHING blog: successcoa.ch/4lBYUY1
The future belongs to CSMs who turn data into decisions, not those who guess their way through Customer Success. Join Data-Driven Decision Making for CS to learn the statistical principles needed to inform your org's choices. Use code STATS-100 to save: successcoa.ch/4mnIa84
“We've been doing our customers a disservice.” In this CS Leadership Roundtable, Andrew Marks drops an uncomfortable truth every CSM needs to hear. Spoiler: It's not what you think about expansion. successcoa.ch/47HQ4og Watch the full discussion: successcoa.ch/3JrbKuZ
What's your biggest barrier to driving expansion as a CS professional? 👍 Fear of appearing "salesy" ❤️ Lack of data to prove value 😆 Poor alignment with sales teams 😲 Not knowing how to have "tough" conversations Let us know your thoughts in the thread! #customersuccess
Historically, the name of the Customer Support game has been firefighting, with teams reactively responding to customer issues after they occur. However, now the most successful organizations are shifting their strategies to preventing issues altogether. successcoa.ch/3UpU8lo
The Value-Based Selling Certification Program is now available as a flexible, on-demand program, showing you how to TAP INTO WHAT YOU’RE ALREADY DOING as a trusted advisor. Get started today & learn at your own pace. Save $300 with code BACK2SCHOOL300: successcoa.ch/3Ut3RYf
What does it take to earn a 4.6/5 rating from 900+ Customer Success professionals? Real career transformations and measurable business impact. Read more about how SuccessCOACHING training has positively impacted CS careers and team effectiveness on G2: successcoa.ch/45BNNZ0
The CCSM Executive Education Certificate Program transforms CS professionals into revenue-driving strategic advisors through competency-based training enhanced with live expert coaching. Class starts September 11. Save $250 with code FALLCERT-250: successcoa.ch/3V0H6Lj
Too often, QBRs become backward-looking status reports, with CSMs falling into the trap of covering what’s already happened. When this is the case, CSMs miss a powerful opportunity: using QBRs to shape the future of their partnership and drive growth. successcoa.ch/4mrJy9N
Join us for CS Mastermind: Upselling & Cross-Selling Without Damaging Customer Trust, where host 🌟 Andrew Marks🌟 & a panel of CS pros explore how to close deals that reinforce your role as a strategic partner. 📅 August 20, 2025 ⏰ 11am PT/ 2pm ET successcoa.ch/4fyYTCM
Customer Support can do more than reactively handle problems; it can also drive substantial revenue. For this to be the case, Support reps need to have access to high-quality training that teaches them to act as strategic partners with their customers. successcoa.ch/3J72nQO
Q4 planning season starts now. Be the CS pro with proven revenue skills when budget and promotion conversations happen. Seats are filling fast for our September trainings! Check out the full SuccessCOACHING Training Calendar to register for a program: successcoa.ch/4mbgtiM
CSMs: Don’t miss out on expansion revenue. The Value-Based Selling Certification Program is now available as a flexible, on-demand program, showing you how to tap into what you're already doing as a trusted advisor. Save $300 with code BACK2SCHOOL300: successcoa.ch/3HyYu6J
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