CyTrack @CyTrack

Powering seamless #customerexperiences worldwide with flexible, modular and secure #cloud contact centre technology 🗣 cytrack.com Queensland, Australia Joined May 2009

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CyTrack @CyTrack

a week ago

⚡ Scripts that adapt in real time Cytrack’s Agent Dynamic Scripting—built into CyDesk with Ask AI—guides every conversation intelligently. ✅ Real-time coaching ✅ Intelligent branching ✅ Faster resolutions A new standard for agent excellence. 🔗 cytrack.io/new-feature-ag…

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CyTrack @CyTrack

2 weeks ago

New from Cytrack: Smart Breaks Real-time break visibility. No micromanagement. ✅ Supervisors schedule breaks ✅ Agents set custom durations 🟢 On time = Green 🔴 Over break = Red Stay in sync. Plan better. Now live. 🔗 cytrack.io/new-feature-sm…

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CyTrack @CyTrack

3 weeks ago

AI-Prioritised Smart Callbacks Traditional queues = first-come-first-served. Cytrack ranks urgency + context: chest pains (medical) beat check-ups, fraud alerts (finance) beat queries, and burst pipes (property) beat loose taps. 👉cytrack.io/new-ai-priorit…

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CyTrack @CyTrack

a month ago

From a small Gold Coast office in 1995 to powering conversations in 20+ countries 🌍 Cytrack turns 30 🎉 Our mission: make communication simpler, smarter, more human. Thanks to our customers, partners & team 🙏 We’re just getting started 🚀 🔗 cytrack.io/three-decades-…

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CyTrack @CyTrack

a month ago

Ready to upgrade your contact centre without the headache? 🚀 Fast rollout 🧠 Zero downtime 📉 Minimal IT effort Part 7 of our #CyCX series breaks it down. Why wait? 👉 cytrack.io/wpv6/getting-s… #CX #ContactCentre #CustomerExperience #AI #Automation #BusinessGrowth

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CyTrack @CyTrack

a month ago

Your contact centre shouldn’t be a cost centre. It should drive growth. CyCX delivers: ✅ Better CX ⚙️ Smarter ops 💰 More revenue 🛡️ Built-in resilience 🚀 Future-ready ROI: +25% revenue, +40% CSAT, -30% cost 👉 cytrack.io/wpv6/the-busin… #CX #AI #ContactCentre #Cytrack #ROI

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CyTrack @CyTrack

2 months ago

Every call. Every chat. Every click = business intelligence. 💡 Your contact centre isn’t just solving problems, it’s generating strategy. 👉Read more: cytrack.io/wpv6/actionabl… #CX #ContactCentre #AI #DataDriven #CustomerExperience #Cytrack

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CyTrack @CyTrack

2 months ago

Omnichannel isn’t a nice-to-have, it’s expected. Your customers switch between chat, email, voice, SMS. Miss a step, and you lose them. Are you leading or lagging? 👉 Read more here: cytrack.io/wpv6/implement… #CX #Omnichannel #CustomerExperience #AI #ContactCentre #Cytrack

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CyTrack @CyTrack

3 months ago

AI in contact centres isn’t the future, it’s happening now. 🤖 24/7 virtual desks 💬 Smart chatbots 🎧 Real-time agent assist 📊 Voice analytics But AI can’t fix broken systems. You need strong CX foundations first. Read more: cytrack.io/whats-possible… #AI #CX #ContactCentre

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CyTrack @CyTrack

3 months ago

Customer expectations = faster, smarter, more personal. Here’s why cloud contact centres aren’t optional anymore: ✅ Scale fast ✅ 99.99% uptime ✅ Smarter support ✅ Built-in security Read more: cytrack.io/10-reasons-why… #CloudCX #CX #AIinCX #CustomerExperience

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CyTrack @CyTrack

3 months ago

Rethinking CX? Your contact centre might be your most underrated asset. From AI to smarter service, our new series breaks down why modern businesses can't afford to ignore cloud contact centre tech. 👇 cytrack.io/why-modern-clo… #CX #CloudCX #AI #BusinessGrowth

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CyTrack @CyTrack

4 months ago

Globally Proven. Proudly Australian. 🇦🇺 Cytrack was featured in The Age & Sydney Morning Herald this weekend! We’re building world-class AI contact centre tech designed in Australia, trusted in 20+ countries. #AustralianMade #CXInnovation #AI #TechForGood #Cytrack

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CyTrack @CyTrack

4 months ago

Don’t rush AI in your contact centre. Use Caution Cascade, a 5-step rollout that builds value without chaos. 1. Build the foundation 2. Add visibility 3. Start light 4. Go deeper 5. Optimise fully Roll out AI with clarity, not complexity. Read more: cytrack.io/use-the-cautio…

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CyTrack @CyTrack

5 months ago

Your calls are talking. Are you listening? CyRecord Insights turns conversations into action. ✅ Real-time sentiment ✅ Transcripts that make sense ✅ Alerts for issues, fraud & QA Smart teams use it to improve CX, sales & compliance. cytrack.io/smart-call-ana… #CyRecord #AIforCX

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CyTrack @CyTrack

5 months ago

CSAT is more than a metric—it’s a growth driver. Firms with high CSAT retain 74% more customers (HBR). Trends to watch: 📈 Real-time feedback = +15% retention 🧠 AI predicts CX issues early 📊 Micro-surveys boost response Boost yours with CyCX Survey 👉 cytrack.io/book-a-consult…

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CyTrack @CyTrack

5 months ago

CyCX Chat is powering faster, smarter customer experiences. AI-driven support in action: ✅ 24/7 service, 35% lower staffing cost ✅ 40% faster resolutions ✅ 65% of queries automated Smarter support. Happier customers. 📊 See what’s possible: cytrack.io/what-clients-a… #AIChat

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CyTrack @CyTrack

6 months ago

Seamless communication, no platform switching! -Integrate with HubSpot, Pipedrive, Zendesk & more -Centralized messaging = boosted productivity -Keep teams in sync with secure, custom integrations Want to connect? cytrack.io/request-a-call… #BusinessCommunication #CRMIntegration

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CyTrack @CyTrack

6 months ago

Experience the Future of Customer Service with AI Watch this short clip to hear it in action. If you want to see more join our 5-minute webinar where we demonstrate our AI suite in a real-world scenario: cytrack.easywebinar.live/registration-25 The future of customer service is here!

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CyTrack @CyTrack

7 months ago

The EOFY is near—invest in CyCX AI-powered contact centre and save BIG at tax time! -Agents focus on meaningful customer interactions -Full visibility & data-driven decisions for 2025+ CyCX isn’t just an upgrade—it’s your strategic advantage. cytrack.io/cycx-omni-chan…

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CyTrack @CyTrack

7 months ago

Excited to showcase Cytrack’s AI-powered contact center for Microsoft Teams at #CrayonConnect2025 in Sydney on Feb 13! Join us to see how our tech enhances customer engagement, resilience, and growth. Register now: apac.crayonchannel.com/enablement/liv…