DigitalGenius @DigitalGeniusAI

digitalgenius.com London Joined November 2013

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DigitalGenius @DigitalGeniusAI

8 months ago

As we celebrate the season, we want to thank our customers, partners, and the DG team for making 2024 a year to remember. Your trust and collaboration are what make everything we do possible. Happy Holidays and a Wonderful New Year! 🚀 🎄💜 #Gratitude #digitalgenius

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DigitalGenius @DigitalGeniusAI

10 months ago

Last week in Amsterdam, @BogdanMaksak & Thomas S from @airup_official discuss their collaboration and how using Generative AI is transforming customer interactions. Thanks unleash-cx.com for a great few day! #dgcustomer #genai #digitalgenius

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DigitalGenius @DigitalGeniusAI

12 months ago

How to turn Reactive Customer Service into Proactive customer service- DigitalGenius hubs.li/Q02QLkgJ0

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DigitalGenius @DigitalGeniusAI

a year ago

How Organic Basics save a staggering amount of money by automatically amending orders for customers hubs.li/Q02NzKhy0

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DigitalGenius @DigitalGeniusAI

a year ago

NEW Case Study alert: How You Garden managed to cope with unpredictably large peak period with 16% fewer agents by using DigitalGenius. hubs.li/Q02Nm3Rw0

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DigitalGenius @DigitalGeniusAI

a year ago

Join us for an insightful session with Surfboard, where we will explore how advanced technology can optimize your capacity planning to stay ahead of peak. Register here: digitalgenius.com/capacity-plann…

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DigitalGenius @DigitalGeniusAI

a year ago

The different types of WISMO queries - how to use analytics to find problems in your workflow - DigitalGenius hubs.li/Q02JbywH0

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DigitalGenius @DigitalGeniusAI

a year ago

CSAT vs. NPS: Your Guide to Customer Satisfaction Metrics - DigitalGenius hubs.li/Q02Hpkk00

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DigitalGenius @DigitalGeniusAI

a year ago

Incredible to see @drink_waterdrop taking over parts of Waterloo Station this morning! Taking the world by storm, one (water)drop at a time! 💧 #dgcustomer #waterdrop #CustomerService #ecommerce

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DigitalGenius @DigitalGeniusAI

a year ago

What is the difference between Customer Experience and Customer Success? hubs.li/Q02CdkCj0

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DigitalGenius @DigitalGeniusAI

a year ago

digitalgenius.com/blog/dg-summit…

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DigitalGenius @DigitalGeniusAI

a year ago

We are at @vervaunt Pulse today! Come find out how difficult peak volumes forced @ClubLLondon and @romanoriginals to explore a new approach to CX. #ecommerce #dgcustomers #digitalgenius

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Vervaunt @vervaunt

a year ago

TALK ANNOUNCEMENT 🚨 Don't Deflect, Resolve: How to Automatically Solve Customer Problems Hear how difficult peak volumes forced @ClubLLondon and @romanoriginals to explore a new approach to CX Thanks for being our Gold Sponsor, @DigitalGeniusAI! 🎟️pulse-summit.com

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DigitalGenius @DigitalGeniusAI

a year ago

It's Mental Health Awareness Week – we surveyed over 500 customer service agents in retail to find out what affects their mental health and what brands could do to improve things. Read the highlights of our report here: hubs.li/Q02wVDNx0

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DigitalGenius @DigitalGeniusAI

a year ago

Boardriders automates half of customer service cases with DigitalGenius and cuts average resolution time by 75%. hubs.li/Q02qp6cN0

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DigitalGenius @DigitalGeniusAI

2 years ago

#breakthebias #embraceequity #womenintech

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DigitalGenius @DigitalGeniusAI

2 years ago

Different from the rest, we're not your typical customer service automation company. We're tailor-made for Ecommerce. Trusted by top brands.

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DigitalGenius @DigitalGeniusAI

3 years ago

The future of #eCommerce is #MachineLearning . It's the future of #Retail & #CustomerExperience. Listen to Selfridges how they use Machine Learning to boost CX. Join us on 16th Nov ! More info here bit.ly/3zc9NKC