Execs In The Know @ExecsInTheKnow
Advocates of the #CustomerExperience industry, we connect people through knowledge sharing in a worldwide community of over 50,000 service professionals. #cx execsintheknow.com North America Joined May 2009-
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Choosing the right tech partners can make or break your #CX strategy — and at #CRSSanDiego (Sept 17–19), we’re giving you a masterclass with leaders from @COPC, @SovosCompliance, @Chegg, and @AmericanAir in how to get it right. Join us: execsintheknow.com/events/custome… #EITK15
Cracking the interview code just got easier. In part two of our Expert Network blog series, Tim Mueller-Hickler shares tips to master case study interviews—from prep strategies to delivering standout recommendations. 📖Read the blog: execsintheknow.com/crack-the-inte… #CX #ExecsInTheKnow
Last month, CX #leaders gathered for our "The Future of Call Center Partnerships" executive briefing. Jim Mitchell, @TELUS_Digital, highlighted how career pathing for frontline employees are key to reducing attrition. Read the full recap ⬇️ execsintheknow.com/the-future-cal…
We’re excited to share our new report, "CX Without Silos", developed with @NICELtd! Discover insights from CX #leaders on bridging front- & back-office ops to elevate #CX — plus commentary from NiCE and their partner @LifeAtHGS. Download now 👉execsintheknow.com/cx-without-sil… #EITK15
One thing attendees love most about #CRSSanDiego? Connecting with the brightest minds in #CX. See why Carolyne Truelove of @AmericanAir calls CRS “one of the most amazing conferences.” 📅 Sept 17–19 | San Diego Register now: execsintheknow.com/events/custome… #CXLeadership #ExecsInTheKnow
Last month, #CX leaders gathered for “The Future of Call Center Partnerships” to discuss evolving #outsourcing strategies. A key takeaway? Trust is the foundation — as Doug Hoffschwelle with @ibexWaveZero shared, it must come first. Read the full recap⬇️ execsintheknow.com/the-future-cal…
Last month, #CX leaders gathered for “The Future of Call Center Partnerships” to discuss evolving #outsourcing strategies. A key takeaway? Trust is the foundation — as Doug Hoffschwelle with @ibexWaveZero shared, it must come first. Read the full recap⬇️ execsintheknow.com/shape-your-cx-…
Less than 3 weeks to go! #CRSSanDiego (Sept. 17-19) is almost here, and we can’t wait to connect with our incredible #CX community. Who are you excited to see at CRS? Tag them in the comments! ⬇️ There is still time to join us in San Diego: execsintheknow.com/events/custome… #EITK15
Ready to shape your #CX roadmap for 2026 and beyond? Join us at #CRSSanDiego — Sept 17–19 — where top CX #leaders will explore trends, share insights, and prepare for what’s next in customer experience. Read more: execsintheknow.com/shape-your-cx-… #ExecsInTheKnow #EITK15
Outside of our amazing sessions at #CRSSanDiego, join the CX in Motion Walking Tour — connect with fellow CX leaders while exploring San Diego! To celebrate our 15th anniversary, we’ll donate $150 per participant to @NAMICommunicate. Register now: execsintheknow.com/events/custome…
At #CRSSanDiego (Sept 17–19), learn from top CX leaders and real-world success stories, include a Case Study with @AltaResources and Nestlé Purina on building an employee-first culture that drives CX success. Join us: execsintheknow.com/events/custome… #ExecsInTheKnow
Cost savings aren’t driving #outsourcing anymore. The future of call center partnerships is all about: ✔️ Outcome-based models ✔️ Emerging talent markets ✔️ #AI that enhances human capability #CX leaders shared insights at our recent briefing. Read more: execsintheknow.com/the-future-cal…
In 2024, 55% of consumers used self-help. Did this rise or fall in 2025? Find out with the relase of our 2025 CX Leaders Trends & Insights: Consumer Edition report at #CRSSanDiego! In the meantime, get a feel where consumers were at in 2024: execsintheknow.com/wp-content/upl…
One thing attendees love most about #CRS? Learning from inspiring CX leaders & real-world stories that spark big ideas. 💡 Join us Sept. 17–19 in San Diego to hear how top brands are tackling challenges & shaping the future of #CX. Register to join us: execsintheknow.com/events/custome…
CRS has amazing sessions, including great panel discussions. One at #CRSSanDiego is “Reality Check: Are AI & Automation Living Up to Their Promise in CX," moderated by @gladly and with panelists from @classpass, @theblacktux, @stanleysteemer. Join Us 👇 execsintheknow.com/events/custome…
At #CRSSanDiego, the day’s not over when sessions end — that’s when the fun begins! 🎉 From stunning Welcome Reception views to our epic Evening Event, expect great food, entertainment & networking that sparks real friendships. 🌴☀️ Join us Sept. 17–19: execsintheknow.com/events/custome…
Voice is still the go-to channel when moments matter. In this new piece from Chance Whittley, Principal #AI Consultant at @PTPCX, explore how next-generation interactive voice response is turning legacy systems into smart, AI-powered voice experience. 👉execsintheknow.com/magazines/july…
Voice is still the go-to channel when moments matter. In this new piece from Chance Whittley, Principal #AI Consultant at @PTPCX, explore how next-generation interactive voice response is turning legacy systems into smart, AI-powered voice experience. execsintheknow.com/magazines/july…
In the Dallas–Fort Worth area? Join us tomorrow at @AmericanAir HQ for a powerful in-person #CX event: The Future of Call Center Partnerships. Real talk on outsourcing strategies, tech, and customer loyalty. Learn more and save your spot: execsintheknow.com/events/the-fut… #ExecsInTheKnow
Susan McDaniel @SMCWpg
567 Followers 552 Following Chief Operating Officer and Co-founder of Execs In The Know- Advocates of the need for excellence in the Customer Experience🇨🇦🇺🇸
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Jeremy Watkin @jtwatkin
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