MetricNet @MetricNet
The Global Leader in IT Service and Support and Contact Center Benchmarking, and Performance Improvement Consulting metricnet.com Worldwide | Incline Village NV Joined November 2009-
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Hidden costs of poor workforce mgmt affecting Service and Support? Join Jeff Rumburg for strategies on forecasting, scheduling & real-time fixes to cut costs & boost productivity! Aug 14, 2PM EDT. Register: brighttalk.com/webcast/12683/… #WorkforceManagement #ITSupport #Productivity
Optimize your self-service portal to save costs & boost customer satisfaction! Join Jeff Rumburg’s webcast on July 24, 2025, at 2:00 PM EDT for expert tips on design & metrics. Register: brighttalk.com/webcast/12683/… #CustomerSupport #SelfService
Are you struggling to demonstrate the business value of #customersatisfaction? Join us Thursday, June 19, 2025 at 2:00PM EDT for The ROI of Customer Satisfaction: How to Measure and Maximize It! Register Now! brighttalk.com/webcast/12683/…
🚀 Is a Zero Touch Service Desk the future of IT support? Join Jeff Rumburg at @ThinkHDI #SupportWorldLive Session 104 to explore AI, automation, & self-service driving this transformation! 📅 TODAY 10:15 AM, Room 363. #ITSM schedule.supportworldlive.com/session/sessio…
Struggling with outsourced ITSM vendors? Join Jeff Rumburg May 15 at 2 PM EDT for a webcast on maximizing value & minimizing risk in vendor management. Learn key metrics, best practices, and risk mitigation strategies. Register now #ITSM #VendorManagement brighttalk.com/webcast/12683/…
Low FCR rates hurting your support center? 📞 Join MetricNet’s Jeff Rumburg on 4/17/25 at 2PM EDT for The Secret to High First Contact Resolution Rates. Learn data-driven ways to improve FCR and cut costs. Register now! brighttalk.com/webcast/12683/… #FCR #ContactCenter #ServiceDesk
🏆 Jeff Rumburg, Managing Partner at MetricNet, has been named a 2024-25 SDI Distinguished Industry Contributor! His leadership and impact in ITSM continue to set the standard for excellence. Congrats, Jeff! #SDIAwards #ITSM #MetricNet
Is your #cost per ticket higher than industry benchmarks? High costs can erode profitability, but cutting corners on #quality is not the answer. Join us Thursday, March 20, 2025 at 2PM EDT! Register here: brighttalk.com/webcast/12683/…
Are you prepared for the future of #ITSupport? Emerging technologies and shifting customer expectations are reshaping the industry. Join us Wednesday, March 5, 2025 at 5PM EST for The Future of IT Support: Trends and Predictions for 2025 Register here: brighttalk.com/webcast/534/63…
Top 10 metrics every contact center manager needs for 2025—revealed! Join Jeff Rumburg’s webcast on Feb 27, 2025, 2:00 PM EST. Register: brighttalk.com/webcast/12683/… #ContactCenter #Metrics #CX
📢 Join us Thursday, at 2 PM EST for "Maximizing ROI in Service and Support"! 🚀 Jeff Rumburg reveals a proven ROI methodology linking ROI to ITSM maturity. 🔗 Register: brighttalk.com/webcast/12683/… #ITSM #ROI #ServiceSupport #TechLeadership #ContinuousImprovement
Join us tomorrow, Tuesday, December 17th at 2:00PM EST for one of our most popular webcasts - Benchmarking Roundup: Summary of 2024 Contact Center Benchmarks - Register Now! brighttalk.com/webcast/12683/… #contactcenter #cctr #callcenter #metrics #benchmarking
More lines of business are using #servicemanagement solutions. From #HR to #Sales to #Marketing #SMworld
Two must-attend webcasts! 🚀 Join Jeff Rumburg on Nov 13 @ 11 AM EST for AI in IT Service Management & Nov 14 @ 2 PM EST for 2024’s Benchmarking Roundup. Register now 👇 AI Webcast 👉 brighttalk.com/webcast/534/61… Benchmarking Webcast 👉 brighttalk.com/webcast/12683/… #ITSM #AI #ITSupport
There are better end states for channel mix, and less optimal end states for channel mix. Learn more in our webcast this Thursday. Register now! brighttalk.com/webcast/12683/… #channelmix #itsm #callcenter #metrics #benchmarking #customerexperience
🚀 Maximize your First Contact Resolution rates and boost customer satisfaction! Join our webcast to discover the latest strategies for FCR success. Register now: brighttalk.com/webcast/12683/… #FCR #CustomerService #Webcast
Join us Thursday, June 20, 2024 at 2PM EDT as we explore real-life case studies of successful AI adoption in IT service and support. Register here: brighttalk.com/webcast/12683/… #AI #ITSM #AITSM #ITServiceManagement
Join us Thursday, May 30, 2024 at 2PM EDT as we reveal the fundamental steps and key considerations for integrating AI in IT Service and Support. Register now: brighttalk.com/webcast/12683/… #AI #ITSM #AITSM #ITServiceManagement
From #supportworld session 103 #ESM is ONE point of entry without having to know how to procure the service people need #CustomerExperience
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