Simplified CX @SimplifiedCX

We share insights on how you can grow your business by improving the experience of every stakeholder in the customer journey. youtube.com/@Simplified_CX California Joined November 2015

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Simplified CX @SimplifiedCX

2 days ago

Are raw community conversations and honest opinions now shaping search?

Noel Ceta @noelcetaSEO

3 days ago

Are raw community conversations and honest opinions now shaping search?

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On this week's cx catchup, 🔹Will AI replace customer support? 🔹 Customers want self-service first 🔹 Trust signals (like Wayfair’s badge) are driving buying decisions Do you think AI will ever fully replace human agents? 👇 youtu.be/N3lM_goF6mo

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Nathan Hirsch @NathanHirsch99

5 days ago

AI Overviews are rewriting the rules of SEO. If your brand isn’t showing up inside them… you’re invisible. Because that’s where the clicks and trust now live. Here’s how to train AI to choose you:

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Simplified CX @SimplifiedCX

5 days ago

If you can’t explain the customer problem in one line, it's not a business—it's just a story.

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Simplified CX @SimplifiedCX

5 days ago

Great CX shines when it goes unnoticed and that means a ton of invisible effort behind the scenes. Discover how cross-department alignment and consistency creates seamless customer experiences in our latest blog. zoho.com/simplifiedCX/g… #CX #CustomerExperience

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Simplified CX @SimplifiedCX

6 days ago

LLMs blew up for one important reason: people or customers don’t want infinite answers, they want one clear answer, and they want it fast. Now, that’s a real CX lesson.

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Simplified CX @SimplifiedCX

a week ago

This week in CX 👇 📎Walmart’s product deception over meat weights 📎Zimbabwe’s bank CEO steps into a customer complaint 📎Google launches AI “try-on” for clothes Tune in now. youtu.be/nJ8pGwL_47E