Steven Keith @stevenkeith

Founder https://t.co/7wfliyRQag, a CX advisor. Trying to swear less, read more, parent more interestingly. I love soap, data, synthesizers, Zappa, hot peppers & Palahniuk cxpilots.com Raleigh, NC Joined August 2006

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Steven Keith @stevenkeith

3 months ago

Check out my latest article: The Hybrid Imperative: Why Employee Experience (EX) is the Key to Success hubs.la/Q03nrj1v0 via @LinkedIn hubs.la/Q03nrgTB0

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Steven Keith @stevenkeith

4 months ago

20 Early Warning Indicators of Client Disengagement (And How to Prevent Them) linkedin.com/pulse/20-early…

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Steven Keith @stevenkeith

7 months ago

Measuring Client Experience (CX) in Accounting Firms: Going Beyond Surveys and Feedback Forms linkedin.com/pulse/measurin…

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Steven Keith @stevenkeith

9 months ago

The CX Leadership Challenge: A Practical Guide to Winning C-Suite Support in Professional Services linkedin.com/pulse/cx-leade…

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Steven Keith @stevenkeith

9 months ago

The B2B CX Paradox: When Trust and ROI Collide linkedin.com/pulse/b2b-cx-p…

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Steven Keith @stevenkeith

9 months ago

Check out my latest article: The Dark Side of Customer Experience: Three Hidden Forces Threatening to Derail Your CX Strategy linkedin.com/pulse/dark-sid… via @LinkedIn

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Steven Keith @stevenkeith

10 months ago

Building a CX Management Program from Scratch: A 3-Year Journey at an Accounting Firm linkedin.com/pulse/building… via @LinkedIn

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Steven Keith @stevenkeith

10 months ago

Check out my latest article: Foretelling the Great Legal Reformation: How AI and EX (Employee Experience) Are Creating a New Golden Age of Law linkedin.com/pulse/foretell…

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Steven Keith @stevenkeith

11 months ago

Check out my latest article: The Hybrid Imperative: Why Employee Experience (EX) is the Key to Success linkedin.com/pulse/hybrid-i… via @LinkedIn

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Ben Meer @SystemSunday

a year ago

20 sentences that will maximize your social intelligence:

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Steven Keith @stevenkeith

a year ago

If the Rockford Files was remade in 2024, this would be the theme music. open.spotify.com/track/3mLR1VTk…

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Steven Keith @stevenkeith

a year ago

How to know if you are looking at CX and Voice of the Customer (VoC) in the best way: cxpilots.com/epiphanies/str…

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Steven Keith @stevenkeith

2 years ago

The definitive handbook for Chief Customer Experience Officers. This handbook was written to help CXOs prepare for the #cxO role. It is used in practice by over 75 CXOs in North America. #cx #CustomerExperience

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Steven Keith @stevenkeith

2 years ago

Proving #CX #ROI can be a pain and is generally done in ways that aren't effective or meaningful. There isn't one calculation that can carry the weight of CX ROI. DM if you want access to the training. @cx_pilots

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Steven Keith @stevenkeith

2 years ago

Proving #CX #ROI can be a pain and is generally done in ways that aren't effective or meaningful. There isn't one calculation that can carry the weight of CX ROI. The key is to design attribution pathways. DM if you want access to the training.

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Steven Keith @stevenkeith

2 years ago

Proving #CX #ROI is about storytelling. Different people have different concerns. Your CX ROI story needs to be effective AND meaningful. DM if you want access to the training.

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Steven Keith @stevenkeith

2 years ago

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Steven Keith @stevenkeith

2 years ago

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Steven Keith @stevenkeith

2 years ago

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Steven Keith @stevenkeith

2 years ago

Proving #CX #ROI can be a pain and is generally done in ways that aren't effective or meaningful. There isn't one calculation that can carry the weight of CX ROI.