Larry Leung @_larryleung

Customer experience strategist focusing on the end to end journey in retail and travel. Dessert enthusiast. #technology #marketing #strategy transformidy.com Toronto, Vancouver, Hong Kong Joined February 2010

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Larry Leung @_larryleung

11 months ago

56% of people are most productive in the morning! Brands, align your engagement strategies with these productivity peaks for better CX and growth. #CustomerExperience #CustomerEngagement

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Larry Leung @_larryleung

11 months ago

5/5 As CX leaders, we must prioritize search optimization. How are you enhancing search experiences in your organization? Let's discuss! 30 min consultation: calendly.com/transformidy #CustomerExperience #Retail #Technology #Search #AI

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Larry Leung @_larryleung

11 months ago

4/5 To improve, retailers should: • Implement AI for better query understanding • Use customer data for personalization • Integrate omni-channel search capabilities

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Larry Leung @_larryleung

11 months ago

3/5 Poor search experiences lead to: • Reduced conversions • Customer frustration • Abandoned carts • Decreased loyalty

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Larry Leung @_larryleung

11 months ago

2/5 Challenges in modern retail search: • Interpreting complex queries accurately • Delivering personalized results at scale • Integrating voice and visual search

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Larry Leung @_larryleung

11 months ago

1/5 Customer Experience Daily Retail search has come a long way from basic keyword matching to AI-powered, intent-driven experiences. Today's shoppers demand instant, precise results that align with their buying intent.

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Larry Leung @_larryleung

11 months ago

Is channel snobbery hurting your brand's CX? 🤔Prioritizing certain channels can alienate customers, reduce satisfaction, and impact revenue. Fixes: ✅ Integrate channels ✅ Train staff consistently ✅ Meet customers where they are linkedin.com/posts/larrykle… #CustomerExperience

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Larry Leung @_larryleung

11 months ago

Customer service ≠ customer experience! While service is crucial, experience covers the entire customer journey. Find out more: transformidy.com/insight/custom… #CustomerExperience #CustomerService #Transformidy

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Larry Leung @_larryleung

11 months ago

Customer Experience Humor! #CustomerExperience

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Larry Leung @_larryleung

11 months ago

Happy CX Day! Find out more about CX Day and @cxpassociation in my profile. Send me a DM if you have any customer experience / strategy questions. #CustomerExperience #Strategy #Leadership #CXday

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Larry Leung @_larryleung

a year ago

What are the best types of partnerships for your company? transformidy.com/insight/partne… #Transformidy #Partnership #Business

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Larry Leung @_larryleung

a year ago

Moment Factory: Best Immersive Experiences Around / Why are immersive experiences important for customer experience of the future? transformidy.com/insight/moment… #customerexperience @MomentFactory Shown: @ChangiAirport Terminal 2

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Larry Leung @_larryleung

a year ago

⁦@bankofcanada⁩ drops key rates from 4.75 to 4.5%. Relevant companies can benefit by sharing this knowledge with existing and new customers proactively. ⁦#customerexperience #engagement #tip linkedin.com/posts/larrykle…

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Larry Leung @_larryleung

a year ago

Effective wayfinding is more than just signs; it's about creating an intuitive and engaging physical or online layout that fosters positive customer interactions and boosts revenue. Find out more retail-mashup.com/wayfinding-rev… #wayfinding #customerexperience #retail

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Larry Leung @_larryleung

a year ago

Accessibility - Important for Retail Brands to Prioritize // Now is the time to assess and improve customer experience for those in need. retail-mashup.com/retail-brands-… #accessibility #retail #visible #nonvisible

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Larry Leung @_larryleung

a year ago

I am looking forward to serve as the chair of the "Experience and Sustainability" track at the Aviation Festival Americas 2024. DM to find out more @AFA_conf #CustomerExperience #Travel

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Larry Leung @_larryleung

a year ago

Retail marketing encompasses retailers' strategies and tactics to attract customers, drive sales, and build brand loyalty. Part 5 of the series discusses the use artificial intelligence focusing on retail marketing. retail-mashup.com/perfect-retail… #CustomerExperience #retail #AI

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Larry Leung @_larryleung

a year ago

Maximizing The ChatBots: AI Evolution In Retail (Part 4). The good, the bad, and the ugly - what should retailers do to maximize the chatbot technology and build customer trust? » retail-mashup.com/maximizing-cha… #retail #chatbot #technology #ai @transformidy