Brendan O’Donnell @basinparktech

A telecom business expert assisting companies with UCaaS, CCaaS, Video, Chat, and overall Cloud Management. basinparktech.com Baltimore, MD Joined December 2020

Tweets

192
Followers

59
Following

116
Likes

102

Brendan O’Donnell @basinparktech

4 years ago

Love these types of integrations with @Zoom and @Docusign. I remember when @Docusign was foreign to customers and now it is business as usual.

Docusign @Docusign

4 years ago

Love these types of integrations with @Zoom and @Docusign. I remember when @Docusign was foreign to customers and now it is business as usual.

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Brendan O’Donnell @basinparktech

4 years ago

This is a perfect example of a seamless integration with @MicrosoftTeams. What MS Teams lacks in voice capabilities they make up with integrations with @8x8 @RingCentral @dialpadhq @Vonage and more

8x8 @8x8

4 years ago

This is a perfect example of a seamless integration with @MicrosoftTeams. What MS Teams lacks in voice capabilities they make up with integrations with @8x8 @RingCentral @dialpadhq @Vonage and more

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Brendan O’Donnell @basinparktech

4 years ago

A company that utilizes a strong contact center system with an Automatic Call Distributor will minimize customer hold times drastically. An ACD will help distribute incoming calls to agents who are available to engage with a new customer.

RingCentral @RingCentral

4 years ago

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Brendan O’Donnell @basinparktech

4 years ago

Joined the #TechTalkTuesday with @PolyCompany today! Poly is a great product to use side by side with your contact center. Also their desk phones are compatible with almost every vendor. @8x8 @dialpadhq @Genesys @RingCentral @Zoom @Vonage @Five9 @Nextiva @NICECXone @Talkdesk

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Brendan O’Donnell @basinparktech

4 years ago

This is an exciting opportunity for both @8x8 and @fuze. Very interested to see how both of these companies grow and compliment each other in the coming years.

Amrit Chaudhuri @amritesh_c

4 years ago

This is an exciting opportunity for both @8x8 and @fuze. Very interested to see how both of these companies grow and compliment each other in the coming years.

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Brendan O’Donnell @basinparktech

4 years ago

Great article about the separation of service and sales within a contact center. There is a time and a place to try to upsell a customer and it is not after they have just had a bad customer experience. nojitter.com/contact-center…

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Brendan O’Donnell @basinparktech

4 years ago

I would vote Recruitment/Retention as you find many employees leaving to greener pastures. If the company can reimagine its work culture then retention becomes second nature.

8x8 @8x8

4 years ago

I would vote Recruitment/Retention as you find many employees leaving to greener pastures. If the company can reimagine its work culture then retention becomes second nature.

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Brendan O’Donnell @basinparktech

4 years ago

In my experience working from home and selling telecom, business comm, and contact center services I always steer towards @PolyCompany devices. Such great products along with amazing tech behind it.

HP Poly @PolyCompany

4 years ago

In my experience working from home and selling telecom, business comm, and contact center services I always steer towards @PolyCompany devices. Such great products along with amazing tech behind it.

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Brendan O’Donnell @basinparktech

4 years ago

Always conduct a network utility test when considering an upgrade to a new communications provider. #ucaas @8x8 @RingCentral @Vonage @dialpadhq @fuze #ccaas @8x8 @Genesys @Talkdesk @NICECXone @Five9 #sdwan @MASERGY @TPxComm @AireSpring @AryakaNetworks @PaloAltoNtwks

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Brendan O’Donnell @basinparktech

4 years ago

different forms of #cpaas -password updates -@lyft and @Uber notifications -package deliveries -2-factor authentication -appt reminders -text messages about upcoming discounts @IntelePeer @Avaya @twilio @8x8 @Vonage @Voxbone

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Brendan O’Donnell @basinparktech

4 years ago

AI in the contact center is changing 2 key parts of the workforce -How agents engage with customers -How companies engage with their employees Increased CSAT scores while reducing turnover. Win-Win @Genesys @Five9 @8x8 @NICECXone @Talkdesk @dialpadhq cxtoday.com/contact-centre…

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Brendan O’Donnell @basinparktech

4 years ago

Does anyone have any insight on @Zoom's contact center they are building in-house?

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LucyGold @4Fa49v1Lh3l8Az

11 Followers 653 Following

Sliookieq @Sliookieq962

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Chief Evangelist, Head of Channel Community, VP Global #MSP & #Cloud Alliances @Sophos, #MSSP Business Builder, #Cybersecurity #Ransomware #Channel Sales Leader

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We make Microsoft Teams management easy! Manage, assign, integrate, and automate all in one platform.

Trusted by 150K+ Teams users across 65+ countries.

Callroute @callroute

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S459878979778 @4437toshiki

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Phonism is the leading automated solution to
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#VoIP #SIP #phoneprovisioning #ZTP #phonemigration

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Telarus @telarus

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The Maryland Tech Council (MTC) is Maryland's largest technology and life sciences trade association which brings its members access to industry leaders.

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Vici-dialers with the largest VoIP network are standard quality vicidial hosting provider. Get premium quality call center hosting services at affordable prices

vicidialers @vicidialers

0 Followers 4 Following Vici-dialers with the largest VoIP network are standard quality vicidial hosting provider. Get premium quality call center hosting services at affordable prices

CEO, analyst @Metrigy. Real-world metrics for successful UC/CX strategy #CustomerExperience #AI #contactcenter #Christian #Illini alum

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CallTower is at the forefront of transforming global communication, redefining how businesses connect and collaborate across the globe.

CallTower Inc @calltower

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Entrepreneur. Husband to a beautiful Wife. Father of two.

@vitalife_health
@lovehealthhate
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Fast Track Entrepreneur Now Available on Amazon:

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Management consulting firm partnering with Fortune 200 & mid-market companies to drive results | Consulting Magazine Fastest-Growing Firms #OperationsMadeBetter

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On May 6, 2025, we will be leaving this platform and deleting this handle. Keep up with all the latest updates by joining our private group on LinkedIn.

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