Yanique Grant @navigatingCX
Podcast helping employees and business leaders win and dominate their #customerexperience #navigatingcxtips yaniquegrant.com Joined May 2016-
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✨ Customer Service vs. Customer Experience ✨ 💡 Customer service is what you do for the customer. 💡 Customer experience is how the customer feels about what you do. At the end of the day, it’s not just about the action—it’s about the emotion you leave behind. 💙
Empathy isn’t just a “soft skill” — it’s the foundation of lasting customer relationships. When customers feel heard, valued, and understood, they don’t just come back… they become loyal advocates for your brand. 💛 Empathy is the bottom line for customer loyalty.
🇯🇲 Today, we honor the strength, resilience, and spirit of a people who fought for their freedom. Happy Emancipation Day, Jamaica! 🖤💛💚
🇯🇲 Today, we honor the strength, resilience, and spirit of a people who fought for their freedom. Happy Emancipation Day, Jamaica! 🖤💛💚
Focus on creating great experiences for your customers and the reward will be their loyalty. The customer in focus, always and forever! #customerfocus #loyalcustomers #customerexperience #customerfirst
Make it easy for customers to do business with you, that can be done by establishing "ease of use" customer focused processes. It should be ease to do business with you , or you risk that the customers go elsewhere. #customerfirst #simplifytheexperience #customercentric
If you deliver great customer value, you will have it way easier to acquire new customers and retaining existing ones! ✅ Focus on delivering value to your customers! #delivervaluefirst #customerdrivengrowth #valuebuildsloyalty #retentionthroughvalue #focusonwhatmatters #ptos
You have to stand out⚡️ #customerexperience #customerservice #elevatetheexperience #unforgettablecx #boldcustomermoments
Getting a deep understanding of your customers' unmet needs comes from listening to what they are actually saying 🫶 #customerinsight #voiceofthecustomer #activelistening #customerneeds #humancentereddesign
Always be thankful. #customerexperience #customersuccess #customerloyalty #customersatisfaction
🌍✨ Mental Health Day 2024! ✨🌍 Let’s commit to supporting each other and creating a workplace where everyone feels valued and heard. Together, we can make a difference! 💖 #MentalHealthDay #MentalHealthAtWork #Wellbeing #SupportEachOther #HealthyWorkplace #Move4YourMind
🌟 Let’s celebrate the incredible individuals who go above and beyond every day! 🌟 We honor the power of exceptional service and the value of every customer and team member. Together, we create unforgettable experiences! ❤️ Let’s go above and beyond! ❤️ #AboveAndBeyond2024
Happy Customer Service Week 2024 Customer Service Week celebrates our team’s dedication to exceeding customer expectations and fostering trust. This recognition highlights the invaluable contributions of both employees and customers in creating a culture of care and excellence.
Allied Insurance Brokers @youraibja Group 2 - We had an interactive session with discussing: 90/10 Principle Customer Service vs. Experience Managing rushed feelings Quality experience delivery Care in serving members Positive attitude importance Effective communication
NCB's Workshop honed Sales Presentation Basics, Communication, Public Speaking, Slide Design, Storytelling, Time Management, and Professionalism. Participants faced a 5-10 minutes presentation challenge. Elevate sales with compelling storytelling! #PresentationSkills @ncbja
NCB's Workshop honed Sales Presentation Basics, Communication, Public Speaking, Slide Design, Storytelling, Time Management, and Professionalism. Participants faced a 5-10 minutes presentation challenge. Elevate sales with compelling storytelling! #PresentationSkills @ncbja
“We need women at all levels, including the top, to change the dynamic, reshape the conversation, to make sure women’s voices are heard and heeded, not overlooked and ignored.” - Sheryl Sandberg #IWD2024 #inspireInclusion #empowerment #inspire #InternationalWomensDay
That’s where a memorable customer experience comes in. #customerexperience #memorablecustomerexperience #memorablemoments #memorableexperiences
Wishing you peace, love, and joy this holiday season and throughout 2024.
Earning the customer's confidence starts with offering excellent service. Success is yours to design! #customerexperience #customerexperiencedesign #customersuccess #customerservice
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