The Research Locker @research_locker

Research agency mapping the customer complaints journey, identifying opportunities to reduce customer effort and, ultimately, improve the customer experience theresearchlocker.co.uk Glasgow, Scotland Joined December 2016

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The Research Locker @research_locker

8 years ago

Hey, why not connect with me on LinkedIn and let's see if we can maximise our networks linkedin.com/in/lockerscott… #LinkedIn #networking #referrals #introductions #connections

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The Research Locker @research_locker

8 years ago

In an age when consumers have so much product & service choice available to them, understanding the customer data you hold and plugging any gaps in your understanding is critical to maximising your revenue opportunity and future-proofing your business.

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The Research Locker @research_locker

8 years ago

Great to hear @jaybaer state the importance of #CustomerExperience in creating competitive advantage. Dare to be different and exceed expectations #workingdigital18

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The Research Locker @research_locker

8 years ago

Restaurateurs & Hoteliers - do you know your menu Stars & Cash Cows from your Question Marks & Dogs? Customers spend under 2 mins browsing a menu before making a? That's 2 vital minutes to capture their attention & imagination … lnkd.in/eN2uZNx

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The Research Locker @research_locker

8 years ago

Check out #Ayrshire based research agency, The Research Locker theresearchlocker.co.uk Specialists in boosting customer acquisition, retention & loyalty #customersatisfaction #customerexperience #mysteryshopping #employee-engagement #npd #marketingresearch

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The Research Locker @research_locker

8 years ago

If you're in Ayrshire and interested to understand Customer Journeys, why not consider signing up for this Business Boost session? ayrshire-chamber.org/event/422/busi… Then contact the The Research Locker to make it happen #CustomerJourney #CustomerJourneyMapping #Ayrshire #GoDo2018

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The Research Locker @research_locker

8 years ago

Great to see Customer Journey Mapping as a key area of investment for high performing businesses. Let The Research Locker help you with your own Customer Journey Mapping needs. instituteofcustomerservice.com/research-insig… #CustomerJourneyMapping #CustomerSatisfaction #TheResearchLocker

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The Research Locker @research_locker

8 years ago

Customer Journey Mapping is a great way to visualise the Customer Experience when interacting with your business and buying or using your products & services. Claim your FREE Introduction to Customer Journey Mapping Guide here: eepurl.com/dhdhg5

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The Research Locker @research_locker

8 years ago

Is 2018 the year you start to improve your customer understanding and how well you meet their expectations? #2018 #GoDo #CustomerUnderstanding #CustomerResearch #CustomerExperience #CustomerLoyalty #CustomerAdvocacy #CustomerLifetimeValue

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The Research Locker @research_locker

8 years ago

Making the right business decisions are easier when you have the right evidence available. The Research Locker exists to provide evidence for business decision-making. #CustomerResearch #MarketResearch #CustomerExperience #EmployeeEngagement #EvidenceForDecisions #GoDo

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The Research Locker @research_locker

8 years ago

Delighted to have an Economy Hotel chain onboard as a new client ... #brandhealth #brandloyalty And looking to close the deal to bring some Customer Journey Mapping to a car lease company #FCA #TreatCustomersFairly #CustomerJourneyMapping # CustomerExperience

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The Research Locker @research_locker

8 years ago

Happy Christmas from The Research Locker! We've enjoyed the successes (and challenges) Year 1 has brought ... But even more excited about what Year 2 offers and helping new & existing clients. Hope you have a wonderful Christmas. #customerexperience #EmployeeEngagement