Rail Ombudsman @RailOmbudsman
Offering Alternative Dispute Resolution for GB rail customers unable to resolve their issues directly with train companies. Tel 0330 094 0362 railombudsman.org United Kingdom Joined July 2018-
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Happy Easter from all at the Ombudsman. Our opening hours for the Easter period are as below: 🕛 ☎ For FHIO/DRO telephone enquiries, please dial: 0333 241 3209 For Rail Ombudsman telephone enquiries, please dial: 0330 094 0362 #bankholiday #Easter #RailOmbudsman #DRO #FHIO
Delighted to meet yesterday with Kevin Grix and Judith Turner @RailOmbudsman to discuss their independent work supporting the rail industry to raise standards and improve services for customers
@OmbudsmanTweets and @RailOmbudsman are featured in @thisismoney today, in an article by consumer lawyer @deandunham around Christmas refunds. 📰 lnkd.in/ewbP8dSm #RailOmbudsman #FHIO #ADR #DeanDunham #refunds #receipts #ThisIsMoney #mailonline #trains
Our festive opening hours for the holiday season are as below: 🕛 🎄 #festivehours #2023 #2024 #RailOmbudsman #DisputeResolutionOmbudsman #FHIO #Christmas #NewYear
The Office for Rail and Road (@railandroad) has this weekend begun its sponsorship of the Rail Ombudsman. lnkd.in/e9jgRB9a #ORR #railOmbudsman #rail #complaints #accessibility #travel #passengers #passengerexperience #disability
The Ombudsman Dispute Resolution Model in the Extrajudicial Landscape – the Artist Formerly Known as ADR? You can read the full blog to mark World Ombudsday, here - lnkd.in/ef9G52eu #OmbudsDay2023 #OmbudsDay #disputeresolution #ADR
Today, on World Ombudsday, we join ombudsman schemes around the globe to celebrate and raise awareness of the history and practices of the ombuds profession. #OmbudsDay2023 #OmbudsDay #disputeresolution #ADR @RailOmbudsman
Did you know we had 13 founder members back in 1993, but now have 31 ombudsman members across the 10 nations and territories that we cover. They're diverse in the areas they cover but united in providing independent redress and driving improvements #OmbudsDay2023 @OmbudsDay
The following infographic provides a snapshot of some of the figures taken from the 2022 Annual Reports of the Dispute Resolution Ombudsman • Rail Ombudsman • Furniture & Home Improvement Ombudsman. #DRO #FHIO #RailOmbudsman #2022 #casesclosed #emailcontacts #websitecontacts
We're featured in @thisismoney today, in a feature by consumer lawyer, @deandunham answering readers' questions over season tickets, rail strikes and compensation. Read the full article here 📰 lnkd.in/eSmVKpWS #RailOmbudsman #seasonticket #ThisIsMoney #MailOnline
The @RailOmbudsman Annual Review 2022, published today, is now live and can be viewed at the following link: bit.ly/3Qzx034 #annualreview2022 #data #insights #passengers #rail #economy #ombudsman
The @RailOmbudsman is featured in the @MetroUK in an article on recent service disruptions which were expected as a result of some overtime bans last week. lnkd.in/ekcCrDd8 #rail #trains #metro #overtime #servicedisruptions #delays #cancellations #refunds
The @RailOmbudsman's latest blog focusses on some of the experiences of passengers and, where outcomes were reached, the resolutions awarded by the Rail Ombudsman, under the Equality Act 2010, or otherwise. Read more here ➡ bit.ly/3qXmNCQ #RailOmbudsman #accessibility
The Office of Rail and Road @railandroad has today announced Dispute Resolution Ombudsman (DRO) as the provider of the new ORR-sponsored Rail Ombudsman scheme. bit.ly/3OGMIsg #ORR #RailOmbudsman #strategy #future #passengerexperience #railway #disputes #ADR
The @RailOmbudsman received a visit from local MP, The Rt Hon @SMcPartland at its headquarters in Stevenage today. bit.ly/3K0mb56 @SMcPartland, flanked by Rosie Tackley, Lead Ombudsman and Matthew Thomas, Head of Engagement at the @RailOmbudsman. #community #rail
The @RailOmbudsman is featured the following @WhichUK article providing advice around consumer rights when buying train tickets, the most common issues consumers face with train ticketing and what might be changing in future. #future #rail #ombudsman #consumer #ticket #train
The The Rail Ombudsman has published its annual Consumer Experience Survey Report, carried out by market research agency @IpsosUK. bit.ly/3Vg8QJB #consumer #rail #survey #ombudsman #marketresearch
Season's greetings and Happy New Year from all at the Ombudsman. #seasonsgreetings #newyear #2023 #festivehours #Christmas #DRO #FHIO #RailOmbudsman
The @RailOmbudsman is featured in @thetimes today, in an article on workplace rights, as we continue to experience freezing weather throughout most of the country. ➡ bit.ly/3YpEMy0 #thetimes #passengers #snow #rail #ombudsman #ADR
The @RailOmbudsman is featured in @TheSun today, alongside a full list of snow refunds that consumers could be entitled to including power outages, train delays and insurance. Read the full article here ➡ bit.ly/3PkYTt3 #rail #ombudsman #snow #thesun #complaints
RMT @RMTunion
172K Followers 1K Following The official account of the National Union of Rail, Maritime and Transport Workers (RMT) https://t.co/Aq8p6kroHS
RAIL magazine @RAIL
36K Followers 2K Following Fortnightly magazine and website covering news and views from Britain’s railway. The brand behind the RAIL100 business breakfast club and #NationalRailAwards
Richard Clinnick @Clinnick1
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Nina Lockwood 🐝 @NinaLockwood
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ORR @railandroad
20K Followers 886 Following The Office of Rail and Road is a non-ministerial UK government department, protecting rail and road users. We do not respond to complaints here.
Graeme Pickering @PickGS
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10K Followers 700 Following After a long career running buses, retirement involves enjoying the delights of bus and train travel around Britain and blogging about the experiences.
Karen Bennett @Kazza_belle
2K Followers 3K Following Qualified Teacher working in Community Rail. My totally random opinions are my own. Lover of motherhood, life and all things outdoor 💙 she/her
Mike @birdsnestsblog
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Mike Crew @Crewser_uk
380 Followers 2K Following I say it as I see it (All original pictures posted on this account copyright M.Crew 2024)
Naj Modak 🎙📺�.. @NajModakBBC
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Wendy Russell @CaledonianWendy
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62 Followers 225 Following Coffee Lover. Part of the 'Rainbow people' F1 Fanatic. Studying Motorsport Technology (BSc Hons) Phenomenal Boyfriend ❤️🏳️🌈 Loves Epic music!
Jack Fifield @jackfifield
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Tina A @bewteen32
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Rick @rammyrunner
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V Sosa @aroundthecompas
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A I @atoroib
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mikeb @MichaelBennet25
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Railway Benefit Fund @RBF1858
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Oblomovist @harunbaykal
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Dogman @dingbat109
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Network Rail @networkrail
210K Followers 263 Following *Official account* 🚂 We own, operate and develop Britain’s rail infrastructure. Follow #PuttingPassengersFirst #RailwayUpgradePlan ➡️ Customer support 24/7
RAIL magazine @RAIL
36K Followers 2K Following Fortnightly magazine and website covering news and views from Britain’s railway. The brand behind the RAIL100 business breakfast club and #NationalRailAwards
Philip Haigh @philatrail
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Richard Clinnick @Clinnick1
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London North Eastern .. @LNER
213K Followers 327 Following Hello from the LNER Social Media Team. We’re here round the clock, seven days a week, ready to help.
Modern Railways @Modern_Railways
20K Followers 1K Following Tweets from the team at Modern Railways magazine, which has provided news, views and analysis on the UK's railways for 60 years.
ScotRail @ScotRail
294K Followers 2K Following Hello! This is the official Twitter account of ScotRail and we’re here to help Mon - Sun 0700 - 0000. Safety issue? Speak to staff or Help Points ASAP!
ORR @railandroad
20K Followers 886 Following The Office of Rail and Road is a non-ministerial UK government department, protecting rail and road users. We do not respond to complaints here.
Northern 🚆 @northernassist
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Southeastern @Se_Railway
266K Followers 133 Following Providing real-time information about Southeastern services 24/7. For comments, complaints & fares information please download our app or visit our website.
Anthony Smith @AnthonySmithTF
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Chiltern Railways @chilternrailway
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National Rail @nationalrailenq
1.1M Followers 364 Following 24/7 support across the National Rail network. Real time updates and advice on services provided. All DMs deleted after 30 days of conversation ending.
Avanti West Coast @AvantiWestCoast
91K Followers 134 Following We run your West Coast Main Line. Here to help 24/7!
GWR @GWRHelp
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Simon Calder @SimonCalder
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Huw Merriman MP @HuwMerriman
23K Followers 773 Following MP for Bexhill & Battle and Minister of State for Rail & HS2. Promoted and published by Huw Merriman c/o 29-31 Sea Road, Bexhill-on-Sea, TN40 1EE
Service Complaints Om.. @SCOAF_UK
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Lawyer Dean Dunham @deandunham
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This is Money @thisismoney
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Kate Slater @katiepotgieter
123 Followers 366 Following A PR practitoner specialising in integrated communication with a strong heritage in broadcast and digital. Winner of PR Week Award. All views my own.
Rt Hon Stephen McPart.. @SMcPartland
17K Followers 250 Following Member of Parliament for Stevenage Please contact me at [email protected] Promoted by Stephen McPartland, Cavendish House, Stevenage, SG1 2EQ
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101 Followers 419 Following Sometimes I get drunk and pretend I'm a snake. IG @girlscantdrive 🏁 London 📍
Match Goer @FansHaveRights
28K Followers 2K Following An account giving an overview of the treatment of football fans - including within the criminal justice system
Rt Hon Grant Shapps M.. @grantshapps
194K Followers 2K Following MP for Welwyn Hatfield & UK Secretary of State for Defence
Michael Ellis @Michael_Ellis1
16K Followers 380 Following Member of Parliament for Northampton North. Residents please email for a response. (Promoted by Michael Ellis of 78 St George’s Avenue, Northampton NN2 6JF)
Rail Pastors @RailPastors
457 Followers 336 Following Rail Pastors is an Ascension Trust project of volunteers helping the most vulnerable people from Society on our National Rail Network
The Cambrian Line �.. @CambrianLine
2K Followers 1K Following The Cambrian Lines - the Shrewsbury to Aberystwyth 'Main Line' and the Machynlleth to Pwllheli 'Coast Line' - opening up Mid-Wales to the rest of the world 🚂🌄
Transport Britain @TransportBrit
1K Followers 4K Following The Ultimate Transport Business News Platform - Highways News, Rail News
Trafnidiaeth Cymru Tr.. @tfwrail
26K Followers 181 Following TrC ydyn ni │We are TfW 💬 Yma i helpu | Here to help 🚆 Mon-Fri 0700 - 2000 Sat 0800 - 2000 Sun 1100 - 2000
Department for Scienc.. @SciTechgovuk
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Nigel Huddleston MP @HuddlestonNigel
21K Followers 3K Following MP for Mid Worcestershire. Financial Secretary to the Treasury. Promoted by Nigel Huddleston of Unit 3, 103 High St, Evesham WR11 4EB
Scottish Public Servi.. @SPSO_Ombudsman
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Institute for Governm.. @instituteforgov
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Transport Scotland @transcotland
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3K Followers 2K Following Industry and Leisure Business Editor at The Sunday Times. Ex-Telegraph and City AM. Spent a decade counting beans before that. Views/observations my own.
Billy @Billquinn01
35 Followers 163 Following
Williams Rail Review @rail_review
1K Followers 106 Following Led by independent chair Keith Williams, the Rail Review will look at the structure of the whole rail industry and make recommendations for reform.
Henry Smith MP @HenrySmithUK
18K Followers 49 Following Representing Crawley in Parliament, Foreign Affairs Committee Member. Assistance/Enquiries? Please email: [email protected] - X broadcast only.
EURAILmag @EURAILmag
3K Followers 709 Following In-depth reports on European Rail Business innovations, projects, services & products. Contributors include specialists, journalists, companies and constructors
Rail Innovations @RailInnovations
1K Followers 399 Following London Business Conferences Group has launched its Rail Innovation sector series, welcoming a large number of attendees from across the Globe.
ManchesterPiccadilly @NetworkRailMAN
15K Followers 346 Following Manchester Piccadilly is a busy railway station owned and managed by Network Rail. For Lost Property queries please visit https://t.co/7AmvZo6cl7
Commons Library @commonslibrary
34K Followers 1K Following The House of Commons Library is a research and information service based in @UKParliament. Read our impartial research online at https://t.co/xO4jBG4KGQ
GA Regional @ga_regional
659 Followers 6 Following Official disruption alert service for Ipswich - Norwich & branch lines. We don't reply to tweets so please use our sister feed @GreaterAnglia for a reply.
GA West Anglia @ga_westanglia
641 Followers 6 Following Official disruption alert service for Liverpool St - Camb North & branch lines. We don't reply to tweets, please use our sister feed @GreaterAnglia for a reply.
GA Mainline @ga_mainline
1K Followers 8 Following Official disruption alert service for Liverpool St - Ipswich & branch lines. We don't reply to tweets so please use our sister feed @GreaterAnglia for a reply.
Greater Anglia News @GreaterAngliaPR
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All The Stations @allthestations
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Robert Nisbet @MrRobertNisbet
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Women in Rail Awards @wr_awards
820 Followers 141 Following Showcasing and rewarding individuals & companies, who have made a significant contribution to improving gender balance and #EDI across UK rail.
Women in Rail @WomeninRail
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Women in Transport @transportwm
12K Followers 4K Following Advancing women working in transport. Become a member for exclusive access to networking, professional development & mentoring #womenintransport
Cherie Willers @cheriewillers
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Rail Technology Magaz.. @thertmnews
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rhgInsuranceBrokers @rhg
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UK Prime Minister @10DowningStreet
6.0M Followers 291 Following Official page for Prime Minister @RishiSunak's office, based at 10 Downing Street.
#PurpleLightUp @PurpleLightUp
2K Followers 1K Following #PurpleLightUp is the global movement that celebrates the economic contribution of disabled employees on 3rd December, led by @MyPurpleSpace
Chartered Trading Sta.. @CTSI_UK
11K Followers 2K Following Founded in 1881, CTSI is one of the world’s longest-established organisations dedicated to the field of Trading Standards and Consumer Protection.Delighted to meet yesterday with Kevin Grix and Judith Turner @RailOmbudsman to discuss their independent work supporting the rail industry to raise standards and improve services for customers
We have announced Dispute Resolution Ombudsman (DRO) as the provider of the new Rail Ombudsman scheme that we will be sponsoring. Read more here: orr.gov.uk/search-news/or…
The Office of Rail and Road @railandroad has today announced Dispute Resolution Ombudsman (DRO) as the provider of the new ORR-sponsored Rail Ombudsman scheme. bit.ly/3OGMIsg #ORR #RailOmbudsman #strategy #future #passengerexperience #railway #disputes #ADR
Do you want to help drive improvements in the services that we all use? A wide variety of roles currently being advertised by @RailOmbudsman @PensionsOmbuds @HousingOmbuds @Legal_Ombudsman ombudsmanassociation.org/jobs.php
I met with the new @RailOmbudsman earlier. Their remit is wide ranging (ie, not limited to ticketing disputes) and adjudications will be binding. Something for you to consider in the event you’ve cause to complain about any aspect of train travel.
Delighted and honoured to have been appointed the new Secretary of State for Transport.
The Rt Hon Grant Shapps @grantshapps has been appointed Secretary of State for Transport @transportgovuk
🦶 Everyone likes to put their feet up. 📍Between Penzance and Plymouth we’ve added giant deck chairs for you to have your photo with. 🚆 This is to celebrate 4,200 extra seats every day on @GWRHelp services thanks to new trains and better signalling. #gwrsummerseats
It's cloudy, it's drizzling, and it's a little on the cool side. But with coffee and a good view, it's not all that bad 👌 #lner #mayday #englishcountryside
It was pretty special before but the @CalSleeper new en-suite rooms are a thing of beauty. By far the best way to travel to Scotland 🚂
Assisted Travel Lounge coming soon. From 10 June 2019, our new Assisted Travel Lounge will be open. For passengers who require assisted travel, the new space will be in the Red Lounge of the station. @WestMidRailway @CrossCountryUK @VirginTrains @transport_wales
We want to see a railway which is more accountable. Our proposals to #WilliamsReview include a new independent arms-length body, acting as the glue that binds the industry together, driving up standards and ending the ‘blame game’ when things go wrong. raildeliverygroup.com/media-centre/p…
We are delighted to announce @LNER , Winner of the Highest Gender Balanced and Diverse Workforce Award at @WomeninRail #WRAwards2019 Sponsored by @RSSB_rail
An excellent final session to round off a fantastic conference. Congratulations to everyone involved and hope to see all return in November for our 50th celebrations!
Final session of the conference, 'Tales from the casebook', now underway @OfficeOmbudsman @RailOmbudsman @financialombuds @PONIPressOffice @OmbudServices #OAConference2019 #DrivingImprovements
Thanks to all speakers and delegates for making it such a great conference and thanks to @Nick_Bennett1 @OmbudsmanWales who steps down as Chair of the OA, succeeded by Anthony Arter @PensionsOmbuds
Great Review if our first year patrolling on @greateranglia between #Shenfield and #Colchester #Essex 1,604 direct contacts, 2 Suicidal Interventions, 553 volunteer hours by 11 trained #RailPastors @AscensionTrust @StreetPastors in cooperation with @BTPEssex @LandSheriffs
This mornings find at Doncaster Station. LNER supporting the sales of these lovely badges :) @Doncaster_Pride @LNER #Trainbow @YASLGBTnetwork
Sessions this morning on creating a great place to work and on whether targets work! Now for the final ‘fireside chat’ to hear lessons from other ombudsmen. Lots to take back to inform our practice @PPOmbudsman #OAConference2019 #DrivingImprovements
thanks to @RailOmbudsman for their insightful presentation to our staff yesterday on how they sort out unresolved passenger rail service complaints
Just a few days now until our conference 'Driving improvements: collaboration and peer learning' in Belfast …ombudsmanassociation.expoplatform.com. Looking forward to hearing from @Jen_CarnegieUK @ajc_justice @nat_ombudsman and @GPTW_Ireland #OAConference2019 #DrivingImprovements
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